Protyre Autocare - Kilmarnock Opiniones 

814
TrustScore: 4.5 sobre 5

4,3

James Little Street 17, KA1 4AT Kilmarnock, Scotland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had written a review about one week ago as I had two tyres fitted to my car. When I checked the pressure on them I thought that the mechanic had put too much air in them but as I have spoken to the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered online and booked an appointment for fitting. Got an online discount. Work was carried out immediately on arrival and car was ready to pickup at the advised time. Great service and price.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Alan the manager of protyre in kilmarnock did offer me a complete set of 4 tyres for a very competively priced and which also included 50% off the latest lazer tehnology of tracking alinement.I also h... Ver más

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️ Flat Tyre Sorted Fast – Stevie’s a Star! Had a flat tyre on a busy workday and dropped into Protyre Kilmarnock hoping for a quick fix. Stevie didn’t just deliver — he went above and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • James Little Street 17, KA1 4AT, Kilmarnock, Scotland, Reino Unido

  • 01563 531967

4,3

Excelente

TrustScore: 4.5 sobre 5

814 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(814)

35.562 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Keeping to the time u book ie I was…

Keeping to the time u book ie I was nearly 2hrs waiting beyond my booking

23 de octubre de 2024
Logotipo de Protyre Autocare - Kilmarnock

Respuesta de Protyre Autocare - Kilmarnock

Dear John Banks,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

2nd visit

Service was fast, I even added an extra tyre to my order last minute and the best price I could get for quality tyres.

16 de octubre de 2024
Valorada con 1 estrellas sobre 5

Very very poor service

Very very slow poor service

16 de octubre de 2024
Logotipo de Protyre Autocare - Kilmarnock

Respuesta de Protyre Autocare - Kilmarnock

Dear Mr Templeton,

Thank you for leaving us a review and we're sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager and he will be in touch to discuss your experience in further detail. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Puncture repair timescale

Booked a puncture repair at 9.am for 1pm same day, arrived 12.50 pm car didn’t enter bay until 13.45 and that was when I questioned time scale, nearly a hour later than appointment, told 2 men down, but you knew that when I booked appointment,you had my number could have rang and said running late, but all I got was moaning about had no breakfast or dinner break from desk.
Shame but I am the paying customer at end of day, that’s not my problem

16 de octubre de 2024
Logotipo de Protyre Autocare - Kilmarnock

Respuesta de Protyre Autocare - Kilmarnock

Dear John Duffy,

Thank you for sharing your concerns. We are sorry to hear that you are not happy with your recent visit to our Kilmarnock branch.

We have brought this to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further with you.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 3 estrellas sobre 5

Long wait

The appointment was for 11am and waited for just over an hour for 1 tyre change to be completed.

9 de octubre de 2024
Logotipo de Protyre Autocare - Kilmarnock

Respuesta de Protyre Autocare - Kilmarnock

Dear Michael Sharpe,

Thank you for bringing this to our attention and we are sorry to hear that you had a long waiting time.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 3 estrellas sobre 5

Poor customer Service by office staff

Poor customer Service by office staff, phone was slow to answer and while waiting to have tyres fitted the phone was totally ignored no fewer than six times. Tyre fitting was perfect and the fitter was professional a check of the wheel studs after fitting show then at the correct torque and pressures equally balanced

2 de octubre de 2024
Logotipo de Protyre Autocare - Kilmarnock

Respuesta de Protyre Autocare - Kilmarnock

Dear Mr Smith,

Thank you for sharing your concerns with us.

We have notified the Area Manager of this who will look into this matter and will make contact with you in due course to discuss this further.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

No hassle

No hassle, no nonsense, no doom and gloom and oh this is going to be expensive. Job done without hassle and quickly.

2 de octubre de 2024
Valorada con 5 estrellas sobre 5

Only 3 technicians on duty on a busy…

Only 3 technicians on duty on a busy day. Waited 2 hour to get a puncture done. Manager and fitter very helpful and courteous, but everyone waiting for ages. You will lose customers if you do not increase staff levels. However on reflection the service and courtesy I received on this, and previous occasions compensated for the wait.

25 de septiembre de 2024
Logotipo de Protyre Autocare - Kilmarnock

Respuesta de Protyre Autocare - Kilmarnock

Dear Chris Lafferty,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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