The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
La empresa ha respondido
Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... Ver más
Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... Ver más
Información sobre la empresa
- Tienda de neumáticos
- Tienda de frenos
- Tienda de baterías para automóviles
- Estación de inspección de automóviles
- Servicio de automóvil
- Servicio de alineación de ruedas
Sobre Protyre Autocare - Thetford
Escrito por la empresa
Escrito por la empresa
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Información de contacto
Unit 4, Telford Way, IP241HU, Thetford, Reino Unido
- 01842 763663
4,6
Excelente
1 mil opiniones
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Very good!!
31 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Mr Breeze,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient and very friendly will…
Very efficient and very friendly will definitely go there again
26 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Mrs Goldsmith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent in every way
26 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Edward,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Can’t put zero stars!
Can’t put zero stars!
This saga has been going on since the 18th June. Promise after promise we will sort it out. Attempted to have a tyre replaced at the Thetford branch, in the end no tyre and wasted 1 - 1/2 days of my holiday. The last promise was the area manager would contact me as soon as possible (that was 14-days ago). Customer service what customer service, they just try to palm you off with false promises. Be careful be very careful when dealing with this company.
18 de junio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Thetford
Dear Mark Benjafield,
Thank you for bringing this to our attention and we are sorry to hear that you have not been contacted. We can confirm that we have notified the management team and they will be in touch with you as soon as possible.
Best regards,
Eddie
Customer Care - Protyre
Great service, good price
19 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fair service
Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.
19 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Victor,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic from start to finish.
29 de julio de 2026
Respuesta de Protyre Autocare - Thetford
Hello Glyn,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Knowledgeable
Knowledgeable, friendly and efficient. Everything you could possibly want from your local garage
12 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Mr Rich,
We would like to thank you for sharing your feedback regarding the service you received at our Thetford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Always very helpful and brilliant on…
Always very helpful and brilliant on price. Great team
12 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Gill,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The new manager Thetford
The new manager handled the problem I had extremely well.
His customer care attitude was brilliant…..
His attitude is rarely seen today….
The problem was mine but he owned it!!
10/10
I’m so glad that I bought the replacement tyres on my wife’s’ Vitara from yourselves…..Many thanks
Ian Russell
Thetford.
6 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Ian,
Thank you for taking the time to share your really positive feedback!
We are delighted to hear that our centre manager was able to resolve your problem so effectively and that you were impressed by their exceptional customer care attitude. We pride ourselves on providing excellent service, and it's wonderful to know this was reflected in your experience.
Best regards,
Eddie
Customer Care - Protyre
Can’t put a zero star review
Can’t put a zero star review. Ref complaint 20663
Raised 2 previous 1-star reviews as a result of failing to supplying a replacement tyre. Was promised not once, not twice but three times the tyre will be here at the Thetford branch. The last promise was a 1000% it will be here. Wasted 1- 1/2 days of my holiday waiting round. Raised this on Trust Pilot, the initial response was good even an email, but then nothing. The second review was much the same initial response was good, with the issue now escalated to management and the same old promise we will get back to you. This has now been almost 14-days and again nothing. All I can say is if your dealings with Protyre don’t go right first time then god help you.
18 de junio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Thetford
Dear Mr Benjafield,
Thank you for your feedback and for taking the time to speak with me this afternoon.
As discussed during our call, we have escalated your concerns to the Area Manager for review. They will contact you as soon as possible to discuss the matter further and work towards a resolution.
Thank you for your patience while this is being investigated.
Kind regards,
Kayliegh
Customer Care - Protyre
Respuesta de Protyre Autocare - Thetford
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Amazing
Perfect. Cars been on and off in the garage since march can’t seem to find the problem.
Protyres start the car and tell me straight away what it is. Even though I’ve been saying the same all along.
5 de agosto de 2026
Respuesta de Protyre Autocare - Thetford
Hello Keira,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The guys were very friendly and quick.
The guys were very friendly and quick.
One thing that maybe could be offered is if like my case the fitter said he couldn’t repair my slow puncture because of its position, maybe he could have shown me rather than just saying it. I know I could have asked to see it but that maybe would sound like I don’t trust him.
27 de julio de 2026
Changed tyres really quick and I was…
Changed tyres really quick and I was early so was done straight away
Friendly
22 de julio de 2026
Respuesta de Protyre Autocare - Thetford
Dear James Swinger,
We would like to thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at our Thetford branch have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Protyre(Thetford) can’t praise them…
Protyre(Thetford) can’t praise them enough. Sam the manager was so helpful. Had my van serviced(Gold Service), price and service second to none. Our families go to garage.
17 de julio de 2026
Opinión espontánea
Respuesta de Protyre Autocare - Thetford
Hello Jonathan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Respuesta de Protyre Autocare - Thetford
Hello Tim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Thetford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I booked a 1 o’clock slot but my…
I booked a 1 o’clock slot but my vehicle wasn’t even looked at until 5pm! And that was only after I had rung twice then came back in to demand the vehicle be seen to! This is disgusting service! I won’t be returning to pro tyre
6 de julio de 2026
Respuesta de Protyre Autocare - Thetford
Dear FM,
Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you
Best regards,
Eddie
Customer Care - Protyre
My car was not looked at one the day it…
My car was not looked at one the day it was booked in.. also no one from the garage called me n said its not been looked at.. I also tried to call the garage over 50 times and no obe answered the phone.
I had to go down the following day to be told my car had still not been looked at and then had to take it back down for the work and mot 3 days later
6 de julio de 2026
Respuesta de Protyre Autocare - Thetford
Dear Customer,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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