Protyre Autocare - Worcester Opiniones 

1142
TrustScore: 4.5 sobre 5

4,6

Bromyard Road, St Johns, WR2 5EE Worcester, England, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outsi... Ver más

Valorada con 5 estrellas sobre 5

i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivered an excellent experience from start to finish. The team were welcoming, professional, and clearly knowledgeable. They explained everything in a straightforward way, kept me updated throughou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently visited Protyre Worcester and was really impressed with the service I received. The staff were welcoming, friendly, and genuinely happy to help from the moment I arrived. They kept me info... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Bromyard Road, St Johns, WR2 5EE, Worcester, England, Reino Unido

  • 01905 426868

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1142)

34.155 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ace Service

Theyb were spot on for time of appointment. The staff were knowlegeable and polite all they way through. The servie was explained by mechanic at each stage and advice for any further needs were explained and shown at each stage.
Advice was swift and accurate.
Have never seen better over last 15 ears. I will be switching all my and families acr needs to th in the future.

14 de mayo de 2025
Valorada con 5 estrellas sobre 5

Efficient & friendly

Ive used this location twice in the last month, firstly to have 2 new front tyres fitted and then to have my air con re-gassed. Both visits were pleasant. Previous reviews aren't great however I'm told they've since had new management in store. Luc and the team were welcoming and polite. Efficient work with competitive prices. Would definitely use again and would recommend others with bad experiences to try again with new management!

6 de mayo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Nothing standout. Could do better.

Made online appointment. Arrived in time to be told there was a 30 min wait. I wouldn't mind if they phoned to tell me B4 I arrived but I'd paid online so nothing to do but kick my heels. The two new tyres were both different pressures, one 7psi under and one 4 psi under. The man rec pressures were on door frame. Unforgiveable. I fixed myself as easier than going back probably having to have to wait again. The price was reasonable so I might try them again in future but will want everything checked!

22 de abril de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Richard Handley,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Don't use Protyre in Worcester

Went to the local Protyre shop in Worcester today. It was time to change my Winter Wheels to my Summer Wheels. Simple job, or so I thought! Quoted me £20 including VAT. All that was required was a straight wheel swap, no tyres, no balancing etc. Ended up with a £80 bill. Never been charged this amount before by anyone, not even BMW who charge £63. Someone is ripping off customers here. I've used them for the last 5 years and this is the last time I will ever touch them again. Normally they have charged £20 all in. Something has changed here for the worst, including a £2.09 Environmental Charge!

28 de abril de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Peter,

Thank you for notifying us of your concerns regarding the cost. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Good Price and Service given

phoned up to check price of tyres for my car. given fitted price after checking with me the size and make I wanted. made appointment to have the tyres fitted and puncture repaired, also to move the wheels around so that the new ones were on the front. not kept waiting when arrived for the appointment. New tyres fitted, puncture repaired all while i waited. good service

16 de abril de 2025
Valorada con 5 estrellas sobre 5

Can’t fault!

Had a puncture in my tyre Evan the assistant manager worked quickly and efficiently to get my car sorted, the tyre unfortunately was not available at the time of going in but Evan sourced a one the next working day.

Fitted in 10 minutes with no issues, and my pressures were also sorted at the same time!

Will be visiting for more work in the future.

31 de marzo de 2025
Valorada con 5 estrellas sobre 5

Fantastic service at A44

Fantastic service from the A44 Team today, Evan and the employee that serviced my car were very helpful and ensured my car was ready to drive away. Couldn’t be happier with the service from there team !

14 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Humiliating!

Humiliating!

Always been a loyal member to this garage, been coming due to my father using this company when it first opened with the previous owners and can say never had an issue. then when the protyre took over everything seemed to go downhill
Brought my horsebox in a week ago only to be told noone would touch it and when i stated my tyre size the young lad behind the counter stated i didnt have a clue what i was on about (regardless of the fact that i had a picture of the tyre size of my phone) and that hed 'never heard of that before' when i stated an issue about my tyres without offering any kind of advice or digging deeper.
I also saw one of the lads outside the office wolf whistle when i came in and one was staring at my behind the whole time i was in there. i felt like i was in a lions den being circled!
Obviously i swiftly left as i didnt want to give them my time and went to another business down the road which were much more helpful! Would definately not recommend especially if your a woman!

26 de marzo de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Elizabeth Hart,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Horrendous.

Point blank rude and disrespectful, staring at my behind when I drop my keys isn't acceptable in this day and age!

2 de abril de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Lucy Townsend,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Terrible service.

Absolute shambles, young dark haired lad was rude to me told me he wasn't a tyre fitter when I asked for my pressures to be checked. I went into the office and a big lad ripped my head off. Protyre A44 was fantastic a few months ago what's happened?!. Went to see Russ the old old manager at ETB down the road who was happy to accommodate!.

7 de abril de 2025
Opinión espontánea
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Mick,

Thank you for bringing this to our attention following your visit to our Worcester branch. We are very sorry to hear that you had this experience - this is far from the high standards we would expect of our centres and team members.

Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then raise this with higher management.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Not bad at all

I visited A44 tyres last week to have the tyres i had ordered from the website fitted. When I arrived the manager told me that the tyres were unsuitable as they were inadequate to support the weight of a van and I needed to have a more suitable Tyre. He was good enough to order them for me and arranged fitting for the following morning. I advise people to double check the suitability of tyres to ensure they are OK before ordering
The manager was helpful at all times and I cannot fault the free coffee!
Carl, from their office, contacted me a few days later to apologise for the confusion and was more than helpful discussing this issue.
I will certainly be using A44 tyres again as I always find them more than competitive - and did I mention the free coffee ?

5 de abril de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Laurie Lea,

Thank you for taking the time to share your concerns with us. We are sorry to hear that your recent experience has not been a positive one for you on this occasion.

We can confirm that the invoice for your tyres has been emailed over to you - we suggest you keep an eye on your spam/junk folder as well just in case.

We have also raised your concerns with the Area Manager who will make contact with you in due course to discuss your experience further.

Kindest regards,
Georgia
Customer Care - Protyre

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