Protyre Autocare - Worcester Opiniones 

1143
TrustScore: 4.5 sobre 5

4,6

Bromyard Road, St Johns, WR2 5EE Worcester, England, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outsi... Ver más

Valorada con 5 estrellas sobre 5

i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivered an excellent experience from start to finish. The team were welcoming, professional, and clearly knowledgeable. They explained everything in a straightforward way, kept me updated throughou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently visited Protyre Worcester and was really impressed with the service I received. The staff were welcoming, friendly, and genuinely happy to help from the moment I arrived. They kept me info... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Bromyard Road, St Johns, WR2 5EE, Worcester, England, Reino Unido

  • 01905 426868

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1143)

33.964 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

On arrival I was seen Immediately and…

On arrival I was seen Immediately and offered sound advice about the car.
The work needed was then carried out in thirty minutes which was great.

27 de junio de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Hello Patricia,

We're happy to hear that you were seen promptly and received helpful advice. We're glad the work was completed quickly for you. Thank you for your positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Pleasant & Professional

The Protyre team was very professional and pleasant and communicated by telephone calls giving updates about my vehicle.

27 de junio de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Hello Pru,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Website easy to use and very clear

Website easy to use and very clear. Ordering efficient and plenty of appointments to choose from. I arrived earlier than my slotted time and they sorted my tyres out straightaway. Did a check of the other tyres and my brakes which was not expected. Will definitely use again and recommend to others.

25 de junio de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Louise Moorhouse,
We're happy to hear that you found our website easy to use and the ordering process efficient. We're glad we could accommodate you early and that you were pleased with the additional checks.
Thank you for your recommendation; we appreciate your feedback, we will look forward to welcoming you again soon at our Worcester branch.
Kind regards
Kayliegh
Customer care

Valorada con 1 estrellas sobre 5

You pay full price and you get half 🤷‍♂️

you pay for refill air con with gas and you only get half because they are rush in going to home
especially I had to wait for an hour even I had a reservation

25 de junio de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Adam,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 2 estrellas sobre 5

Not a great experience

Not a great experience, paid for tyre fitment and tracking. On checking the vehicle afterwards it was obvious the track rod ends had not been touched. Went back inside and quizzed the guy at the counter on what the tracking was like, he said it wasn’t far out and just need a minor adjustment, so I pointed out that no adjustment had been made. He then made some excuse that it had not been done due to an admin error and got it back on the ramp. Also paid for aircon regas which they also claimed they did but then said blew and dumped the gas when they turned it on. So no refund and no mention on the invoice of the issue. After the tracking not being done and then the aircon, left me feeling like I wished I hadn’t left the vehicle or gone elsewhere.

18 de junio de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Mr Moss,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Excellent Service

Made an appointment to have a tyre replaced on Sunday 1st June in the afternoon, turned up on the Monday at the allotted time and the tyre fitter was ready and waiting for me. Fitted and balanced it in 15 minutes. Excellent service and will use the Worcester branch again.

2 de junio de 2025
Valorada con 1 estrellas sobre 5

Protyre is a non trustable company

Protyre is a non trustable company, If you want to know more, please check with your Worcester branch about my transactions and come back to me .

2 de junio de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Amaldev Mahadevan,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

Your concerns have been raised with the Area Manager who will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Sorted my sir con didn’t work 2 days later went back and no problem. Also checked my break light as was flickering. Really genuine nice people who don’t rip you off

6 de junio de 2025
Valorada con 5 estrellas sobre 5

I had been quoted a large amount to…

I had been quoted a large amount to replace an aircon condenser by a main dealer. This company checked my aircon for free and found it to be working fine. Evan the district manager at Worcester was really helpful. I have always used this garage for MOT’s and tyres and will continue in the future. Thank you very much indeed.

6 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible service

Terrible service, been coming for years, recent service was terrible.

4 de abril de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Patricia,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 2 estrellas sobre 5

I’ve not been refunded for 2 tyres…

I’ve not been refunded for 2 tyres costing over £300 that were ordered on 13th May and then changed to the recommended alternative that were fitted on 15th May. It’s now 24th May and I’ve had no communication whatsoever.

19 de mayo de 2025
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Martin Wrigley,

Thank you for contacting Protyre. We are sorry to hear that you are still awaiting a refund from our  Worcester. 

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Ice cold in my car now

Booked to have my air conditioning serviced. Booking couldn’t have been easier. Then dropped car off. Given Option of leaving and coming back but stayed and read my book. There was a coffee machine available but I didn’t use. I was there quite some time but it wasn’t a problem. I was kept informed regularly about what was going on. It took so long because it was so low! And they recommended to have it serviced every two years (which I didn’t know). When it was finished and my keys were handed to me, I knew they had done a good job as the key was ice cold! And they joked that I’d need a woolly hat. It was a freezer in the car as I drove home. I’d recommend and I’ve made a note in my phone to book in two years’ time.

15 de mayo de 2025

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