Protyre Autocare - Worcester Opiniones 

1143
TrustScore: 4.5 sobre 5

4,6

Bromyard Road, St Johns, WR2 5EE Worcester, England, GB


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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outsi... Ver más

Valorada con 5 estrellas sobre 5

i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Delivered an excellent experience from start to finish. The team were welcoming, professional, and clearly knowledgeable. They explained everything in a straightforward way, kept me updated throughou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently visited Protyre Worcester and was really impressed with the service I received. The staff were welcoming, friendly, and genuinely happy to help from the moment I arrived. They kept me info... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Bromyard Road, St Johns, WR2 5EE, Worcester, England, Reino Unido

  • 01905 426868

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1143)

33.644 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Professional service at a competitive price

I ordered two new tyres for my Jeep from Protyre & booked a slot at my nearest centre, ordering was easy & I made my payment online.

Went to the centre a little early but the guys got on with changing my tyres straight away, new tyres fitted & balanced, payment taken when the job was completed & off I go.

My experience of Protyre is a professional job done & I also had a £20. Discount for two tyres which was a great bonus on top of there competitive original price.

Thank you guys, I will be returning for the next set of tyres.

18 de marzo de 2026
Valorada con 5 estrellas sobre 5

Brilliant professional service

Brilliant service from these guys, I booked & payed for two tyres online.
I turned up a bit early for my appointment but they got on with replacing two tyres for me straight away.
I'm very pleased with the work done, I definitely will be returning when I need more tyres.

Thanks guys

14 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Grant is the manager there he is…

Grant is the manager there he is brilliant, and the fitter did a few other things for me as part of the process, Only place I go to now and great prices specially on Falcon Tyres.

Also really friendly atmosphere which is not always the case at some tyre places

11 de marzo de 2026
Valorada con 3 estrellas sobre 5

I booked a platinum service for my Nissan Elgrand

I booked a platinum service for my Nissan Elgrand a week or so before the date of the service, I was surprised that the staff had not researched the specific requirements of this clearly imported car. Likewise I mentioned the bonnet was not releasing and the windscreen washer reservoir was empty, this was reported by me the day before the service was due.
When I collected it later that day I noted the steering wheel alignment was canted off level, the receptionist asked me to bring it back - I did, to find out they didn't know the wheel alignment criteria for my vehicle and must have guessed.
I operated the windscreen washer to find it was still empty, I attempted to fill it up only to find the bonnet release was still not working - i checked the schedule of services shown in the invoice report to find that these matters should have been covered in the platinum service.

I looked to see if the Doors had been lubricated, they hadn't.

I took it back to get it sorted - the chap on the reception desk confirmed the matters I raised had been missed by the technician, it begged the obvious question 'What else had been missed out?'

For a service costing nearly £500 I am left wondering whether all that should have been done was attended to as covered by the checklist.

All in all far from a satisfactory experience.

9 de marzo de 2026
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Roger Pulham,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 2 estrellas sobre 5

Un-necessarily failed my MOT to try & sell a new tyre

Initially failed my MOT claiming one of my tyre treads was too low & seemed very keen to sell me a new tyre even though not of the same quality as the other tyres on my car. Garage I then went to for a new tyre felt the tyre in question wasn't so bad as to fail an MOT, so be wary of Protyre looking for opportunities to upsell & be clear what really needs doing before blindly accepting the advisories

24 de febrero de 2026
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Claire Edwards ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Worcester branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 1 estrellas sobre 5

Warning to local drivers

Warning to local drivers: This garage appears to have significant operational issues. I pre-paid for a fitting, but they were unable to provide the service because every single one of their machines was allegedly broken. It is baffling that a tyre garage would allow three machines to fail simultaneously while still accepting online bookings. Now, I am stuck waiting 5 days for a refund. Between the equipment neglect and the clear lack of management, I cannot recommend this place. No effort made to save (customer) wasted journey.

9 de febrero de 2026
Opinión espontánea
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Ram Bekit,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Valorada con 2 estrellas sobre 5
Logotipo de Protyre Autocare - Worcester

Respuesta de Protyre Autocare - Worcester

Dear Wendy Powell,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 4 estrellas sobre 5

Great staff and service

Great staff and service. Would have been 5 stars was it not for a sneaky £4:50 ‘environmental’ charge. On an MOT? When questioned the staff said it was for paper and disposable gloves!! It was removed at my request.

21 de enero de 2026

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