PublicOpiniones 

Public has outsourced all services apart from actually selling items. Delivery, installation etc. is done by subcontractors. Should a problem arise (and it always does), nobody is willing to take responsibility or help the customer (especially once everything is already paid). I can only warn not to buy anything at Public, but to go to individual, specialised stores. I will never buy from Public again

Straight up lied to me in a phone call regarding invoice payment. I was told that I would be able to get an invoice on my order no problem, only for the store to tell my it's impossible when I went to pick up the product. Never using them again.

Μιλάω με τα κεντρικά για να πάρω ένα πλυντήριο πιάτων, το οποίο συνοδεύεται από μια δωροεπιταγη 15ε και μου λένε να παω στο Περιστέρι να παραλάβω το πλυντήριο μου και ότι αν δώσω το παλιό δικό μου θα έρθουν να το παραλάβουν από το σπίτι μου και θα μου δώσουν μια επιπλέον δωροεπιταγή των 30ε. Πάω στο Περιστέρι και μου λένε να πάω στο άλλο μαγαζί που είναι Home-public. Γιατί δεν μου το διευκρίνισε ο τηλεφωνητής με ξεπερνάει. Πάω τελικά στο άλλο μαγαζί παίρνω το πλυντήριο μου δίνουν την δωροεπιταγη των 15ε αλλά μου λένε ότι ο τηλεφωνητής έκανε λάθος και πρέπει το παλιό μου να τους το πάω εγώ ό ίδιος. 3 μέρες μετά τους πάω το παλιό και μου λένε ότι την επιταγή θα μου τη στείλουν από τα κεντρικά. 3 εβδομάδες μετά δεν είχα παραλάβει τίποτα, τους παίρνω τηλέφωνο βλέπουν ότι όντως το παρέδωσα και μου λένε ότι θα το τακτοποιήσουν. 1,5 μήνα μετά τίποτα, τους καλώ και μου λένε τα ίδια και ότι θα μου τη στείλουν την επομένη. 2 μήνες μετά μου στέλνουν ότι λήγει η 1η επιταγή των 15ε. Τους καλώ τους λέω τι έχει συμβεί και ότι περιμένω τη 2η επιταγή για να τις εξαργυρώσω μαζί. για άλλη μια φορά μου λένε ότι θα το τακτοποιήσουν άμεσα . Μία βδομάδα μετα μου στέλνουν μειλ ότι η 1η μου επιταγή έληξε. Για να μην πολυλογώ. Είμαστε 6 μήνες μετά και ακόμα περιμένω... Απαράδεκτοι

I purchased a TESLA air conditioner from Public.gr and had it delivered to my home. When the technician sent by Public arrived to install it, we discovered that the outdoor unit was visibly damaged inside the box, despite the external packaging being intact.
I immediately contacted Public’s customer support. They took my details and promised to handle it. Weeks later, absolutely nothing has been done. Their only excuse is that they "sent an email to TESLA and are still waiting for a reply." Meanwhile, I’m left with a broken unit and no cooling during a heatwave.
Public refuses to take any responsibility, claiming it’s solely the manufacturer’s fault, even though they sold and delivered the product. This is unacceptable behavior from a major retailer. I didn’t order directly from TESLA – I ordered from Public, and it is their duty to handle defective or damaged products. Period.

The fact that their support is unresponsive and unwilling to act shows a complete lack of customer care and accountability. I am now seriously considering taking legal action.

I strongly advise against purchasing anything expensive from Public. If something goes wrong, you’ll be on your own.

Απαράδεκτοι, μου έστειλαν ένα μαϊμού εγκαταστατη που έκανε 330 ώρες για να μην καταφέρει να εγκαταστήσει το κλιματιστικό το οποίο και χάλασε (έχει τσακίσει τις εσωτερικές σωλήνες). Μετά από άπειρα email και τηλέφωνα δεν έχουν κάνει τίποτα ώστε να λύσουν το πρόβλημα. Μου λένε συνέχεια ότι το αίτημα μας είναι σε επεξεργασία. Μακριά θα χάσετε τα λεφτά σας.

Μου πούλησαν ελαττωματικό κλιματιστικό. Ήδη έχει περάσει ένας μήνας από την ημέρα που το ανέφερα. Κάθε μέρα μου λένε ότι το αναφέρουν και ότι θα με καλέσει τεχνικός εντός της ημέρας ή την επόμενη. Προφανώς και δεν με καλεί κανένας. 2 φορές με κάλεσε ένας άξεστος, ο οποίος μου είπε ότι με κάλεσε για να μου πει ότι θα με καλέσει από Δευτέρα, και το έκλεισε... Ο εμπαιγμός σε όλο του το μεγαλείο. Τους έχω προτείνει να φέρω εγώ τεχνικό από την στιγμή που είναι ανίκανοι να βρουν, και να αναλάβουν το κόστος. Αρνήθηκαν, επιμένοντας ότι αυτός ο άξεστος θα με καλέσει... Εφιάλτης να πρέπει να λύσεις ένα απλό πρόβλημα σε συνεργασία με τα public, με δική τους υπαιτιότητα.

we are delivering super fast and bla bla...waste of time.

Totally unreliable! The product was supposedly readily available and was to be delivered in a few days. Two weeks later and after repeated emails and phone calls from my part and no substantial reply from their part the order was cancelled by them without even notifying me! At least they will give me my money back... but in 12 instalments that I have to monitor every month as this is the way the order was initially paid for. It could be a good thing though... to be reminded every single month that I should never buy from them again!!

Dreadful company I ordered a fridge they said is been delivered by tracking try to contact them they put the phone down. The delivery company in Lesvos Efiam had not working telephone. I paid for delivery and I need to pick up the goods by myself 40km away. Dreadful service no customer care. The fridge until now never arrived

If I was able to give 0 I would. I bought a laptop cost 1200€ with antivirus from “Digital Merimna” and they were advertising all over the internet and banners that I will get 20% (of the additional money that you pay for the product). So I payed 600€ from my pocket for the laptop that costed 1200€. And I asked precisely What are the requirements and the restrictions for the 20% coupon. And they said you can buy every product from any PUBLIC store except gift cards which sounded logical. When I received the voucher of 20% it was 130€ with a lot of restrictions like( no Apple products, Samsung ,Sony playstation, Dyson. You need to spend the double amount of your voucher in 2 months time. When I went to redeem it for a product they were so unapologetic and restrictive simply didn't care and wanted as many customers not to use the vouchers like me just for profit. I explained that I just want to redeem my voucher of 130€ and that I don't have 260€ or wish to spend more on something in the store.Also the funny thing is that the Antivirus that I bought with the laptop was already used and expired and when I told them and went to the store they said that they will raise the issue and nothing happened. They didn't even called me neither reimbursed me NOTHING. If I could restrict even 1 customer not to buy in PUBLIC than this review is worthwhile.

Ho comprato molti libri e altri cose, sono molto satisfata, grazie

Extremely difficult to contact them. phone cuts off over and over again. Prepare to waste hours if you are not near a store.

My kid's godmother bought a gift card from a public.gr store worth 150€ for some very specific products for the kids and they didn't specify that the gift cards cannot be used for "Partner" products. In the end we cannot buy the products and they don't return the money. They say buy something else. We feel disappointed and deceived.

Ordered a new TV, which delayed 1 month to arrive and it came broken.

The store doesn't accept responsibility and is going through a 'process' of reviewing my claim for almost 1 month now. Every week I get a reply that "we will tell you the final result of your claim until tomorrow" and nothing happens. I feel mocked upon and treated with completely unprofessional behaviour. Very poor customer support.

Do not trust this store.

I just moved to a new apartment in Athens. I needed the delivery of 4 new white appliances before Easter. All of them were delivered and installed properly, only in 3 days after I purchased! This place is amazing. I sincerely do not understand the very bad reviews about this website.

They always cancel orders.

I ordered a Tp-Link Access Point which it supposedly had at a good discount, I paid it, and the next day they send me a message that they cancelled my order because the price was wrong. And now I have to wait to refund me my paid.
And this is not the first time this has happened. Unreliable store.

They keep cancelling orders again and again, saying that it was a problem of their system the price thas was given. Every time the same sms "due to a system error with the price of the product we have to cancel your order (D593458258) and refund you" but they took the money in 1 minute and they need 10 + days to refund you...

It's always the same old story with them. They drop the price low for a really good product but will only accept credit card payment. After that they cancel the order and take their sweet time to refund that money, usually a month or so. That's some logistical scamming right there and it has been going on for years!

Why Public? Ordered 24000 BTU aircondition on March 20, 2025. Asked for delivery in April 2025. In addition to ignoring my delivery request, they cancelled the order. Keep on sending me misleading messages about my items arriving. Still waiting for the full refund...