Cannot fault this company from start to finish.The assesment was very well explained about everything.simon & andy delivered the bed on time, set the bed up quickly & explained to me do & donts,respec... Ver más
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Consulta las opiniones de los clientes
From initial demonstration to delivery was Excellent We are very pleased with the final product. Richard D and Stuart who delivered and installed the chair were efficient, extremely polite and helpf... Ver más
La empresa ha respondido
John came to demonstrate the adjustable bed excellent - so good we ordered one! 2 1/2 weeks later it was delivered and fitted by Matt B and Simon. And can’t praise them enough for their whole at... Ver más
La empresa ha respondido
I’ve had my new riser recliner chair for a little over two days and though I don’t often write reviews I have to let the world know how impressed I am. For someone like me with a chronic conditi... Ver más
Información sobre la empresa
The Recliner Factory
Escrito por la empresa
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Información de contacto
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Reino Unido
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4,7
Excelente
2 mil opiniones
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Professional Delivery Service
Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could understand. This means I will get full benefit from using the chair
21 de julio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Copilot said:
Thank you so much for your wonderful feedback.
We’re delighted to hear that Chris and Konrad took the time to carefully set up and adjust your Dual Control Recliner Chair to ensure it was just right for you. Providing a personalised service and making sure our customers are completely comfortable is very important to us.
It’s also great to know that they explained the technical features clearly and thoroughly, helping you feel confident in using all the chair’s functions and getting the full benefit from it.
We’ll be sure to pass your kind words on to Chris and Konrad. Thank you for choosing Recliner Factory, we hope your new chair brings you many years of comfort and
Courteous service and all done correctly
Courteous service, work carried out quickly and smoothly and ensured everything was setup correctly.
21 de julio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you for your kind feedback.
We’re delighted to hear that you received courteous service and that everything was carried out quickly and smoothly. Ensuring that everything is set up correctly and that our customers are completely happy before we leave is very important to us.
Thank you for choosing Recliner Factory we truly appreciate your feedback and are pleased you had such a positive experience. 😊
The treatment and attitude of each member of staff
The very friendly way I was treated by everyone I spoke to. The way I was kept in the picture about all stages.
My delivery was dealt with by Stuart and Steve. What an exceptionally happy couple of staff they are, a great credit to your company. What a difference it makes to feel they are interested in you.
Thank you so much. Beryl Jones.
16 de julio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback, Beryl.
We’re delighted to hear that you felt so well looked after by everyone you spoke to and that we kept you informed throughout every stage of the process. We believe good communication is incredibly important, so it’s lovely to know this made a difference to your experience.
We’re especially pleased to hear your kind comments about Stuart and Steve. Their friendly, cheerful approach and genuine care for our customers are qualities we value greatly, and we’ll be sure to pass on your lovely words to them. They’ll be thrilled to know they made such a positive impression.
Thank you for choosing Recliner Factory and for taking the time to share your experience. Your feedback means a great deal to us. 😊
After two false starts regarding…
After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately before they left. Thank you lads!
Sandra Smith.
17 de julio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you, Sandra, for your feedback. We’re delighted to hear that Dean and Jibreel provided such a positive delivery experience. Their politeness, efficiency and commitment to ensuring everything was installed correctly and fully explained are qualities we value highly.
We're sorry that there were delays with the delivery arrangements, but we're pleased that the team ensured everything was set up and that you felt confident using your new chair before they left.
Thank you for choosing Recliner Factory, and we hope you enjoy your new chair for many years to come.
Respuesta de The Recliner Factory
Thank you for your kind feedback. We’re delighted to hear that everything was on time and that you found our team courteous and respectful throughout your experience.
Providing reliable service while treating every customer with care and consideration is very important to us, and we appreciate you taking the time to share your comments.
Exceptional service.
Ian and James arrived within the delivery time, I cannot express how impressed I was with the service they provided. From removing the old suite and installing the new one they were professional, courteous and helpful . If it was possible to rate higher than five stars I would award them ten.
7 de julio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear how impressed you were with the service provided by Ian and James.
It’s fantastic to know that they arrived within the agreed delivery time and carried out the removal of your old suite and installation of the new one with such professionalism, courtesy and care. Comments like yours are exactly what our team strives for every day.
Ian and James will be especially proud to read your kind words, and we’re sure they’ll be thrilled to know you would have awarded them ten stars if you could!
Thank you again for choosing Recliner Factory and for taking the time to share your experience. Your feedback means a great deal to us. ⭐⭐⭐⭐⭐
Excellent delivery by Neil & Martin
SRC 17941
Neil and Martin delivered the chair today in the awful heat and had to carry it down lots of stairs and set it up very well. They explained everything in the most courteous and efficient manner. Very pleasant delivery
Thank you very much
I commend them to you
Regards
Sir Bob Hastie
25 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful and thoughtful feedback. We’re delighted to hear that Neil and Martin provided such courteous and efficient service, especially in challenging conditions with the heat and carrying your chair down the stairs.
It’s great to know they took the time to set everything up properly and explain all the features clearly, ensuring you felt comfortable with your new chair. Your kind words and recommendation mean a great deal to us, and we’ll be sure to pass your praise on to both of them.
Thank you again for taking the time to share your experience.
Warm regards,
The Recliner Factory Team
From start to finish all good.
From start to finish, phone call, demonstration and ordering was absolutely painless for me, everyone very helpful.
The two delivery and fitting young men, Dean and Jibreel
arrived within allotted time slot. They were very pleasant and polite.
Wasted no time in assembling the bed and running through the workings of it with me.
A very good experience all round, would highly recommend the company.
22 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that everything from your initial phone call through to the demonstration and ordering process was smooth and stress‑free — exactly as it should be.
It’s great to know that Dean and Jibreel arrived within the agreed time and provided such pleasant and polite service. We’re also pleased they assembled your bed efficiently and took the time to clearly explain how everything works, ensuring you felt confident using it.
Your kind words and recommendation truly mean a lot to us, and we’ll be sure to pass your feedback on to the whole team.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Mark was very informative…
Mark was very informative polite,friendly and courteous. Answered any questions that
were put to him with knowledge of the purpose of the chair and making sure it met my needs.
Would Recommend this bespoke company, without any doubts.
22 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Mark was informative, polite, friendly, and courteous throughout your visit. It’s great to know he was able to answer all your questions with confidence and ensure the chair was tailored to meet your needs perfectly.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Gary came and demonstrated the recliner…
Gary came and demonstrated the recliner chair, he was very helpful and made the purchase very easy, can’t wait for my new chair now . Thank you
22 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Gary provided such a helpful and informative demonstration, making the purchase process easy and straightforward for you.
It’s wonderful to know you’re now looking forward to your new chair, we’re sure you’ll enjoy it very much. We’ll be sure to pass your kind words on to Gary; he’ll really appreciate it.
If you need anything at all while you’re waiting for delivery, we’re always here to help.
Warm regards,
The Recliner Factory Team
Lawrence and Steve were brilliant
Lawrence and Steve were brilliant, they setup my chair and explained everything so I understood it. I couldn't have had anyone better.
17 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your fantastic feedback. We’re delighted to hear that Lawrence and Steve provided such a brilliant service while setting up your chair and ensuring everything was clearly explained.
It’s wonderful to know you felt so well looked after and couldn’t have asked for better, that’s exactly the experience we aim to deliver. We’ll be sure to pass your kind words on to them; they’ll be thrilled to hear it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Recliner chair
The sales man was very experienced a d helpful very pleased with his delivery of the recliner chair. He is a Asset to his company. Highly recommended
17 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that you found our salesperson experienced and helpful, and that you’re very pleased with your reclining chair.
Your comments mean a great deal to us , we couldn’t agree more that he is a real asset to the company. Thank you also for your recommendation, it’s truly appreciated.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Chuckle brothers
Stuart and Scott were fantastic and repaired the chair without any problems. They arrived early and were very polite too.
17 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Stuart and Scott were able to repair your chair quickly and without any issues.
It’s great to know they arrived early and provided such polite and professional service throughout. Your kind words mean a lot to us, and we’ll be sure to pass your praise on to them, they’ll be very pleased to hear it.
If you need anything at all in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
My new recliner chair is good
My new recliner chair is as good as I was expecting so very happy.
The two engineers who delivered chair Steve and Laurence were really courteous and helpful and explained all the features patiently.
8 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that your new recliner chair met your expectations and that you’re very happy with it.
It’s great to know that Steve and Laurence provided such courteous and helpful service, taking the time to patiently explain all of the features. That level of care is exactly what we aim to deliver.
We’ll be sure to pass your kind words on to them, they’ll be very pleased to hear it. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Chair delivery
Lawrence & Scott who delivered our chairs were polite, efficient and on time. We had already had a message to say what time they were arriving. They set everything up, ensured we knew how to use the remote controls and took away our old furniture leaving no mess.
4 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Lawrence and Scott provided such polite, efficient, and punctual service, and that the pre‑delivery communication helped everything run smoothly.
It’s great to know they took the time to set everything up, explain the controls clearly, and remove your old furniture, leaving everything tidy. That’s exactly the level of service we aim to deliver.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind words on to the team. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Absolutely fantastic
Absolutely fantastic, Chris and Konrad were very friendly and took time to run through everything that has been. Would recommend highly. 5 star treatment
3 de junio de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your fantastic feedback. We’re delighted to hear that Chris and Konrad provided such friendly and attentive service, taking the time to go through everything with you and ensure you felt fully confident.
Your recommendation and “5‑star treatment” really mean a lot to us, and we’ll be sure to pass your kind words on to both Chris and Konrad — they’ll be thrilled to hear it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Neil & Richard arrived within the…
Neil & Richard arrived within the timeframe. They were extremely informative about my bed, explained in detail what the mechanics do, how the bed is operated, and Neil & Richard were happy to answer all my questions, great service, great guys too. I wish all teams were like Neil & Richard.
29 de mayo de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Neil and Richard arrived within the expected timeframe and provided such informative and detailed support during your delivery.
It’s great to know they thoroughly explained how your bed works and took the time to answer all of your questions, ensuring you felt completely confident. Your kind words about their service really mean a lot, and we’ll be sure to pass your praise on to them — they’ll be thrilled to hear it.
We truly appreciate your comments, especially your note about wishing all teams were like Neil and Richard — that’s exactly the standard we aim for.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Neil and Martin delivered our bed…
Neil and Martin delivered our bed today,they done a lovely job they were helpful and professional .jan and ray Holt.
28 de mayo de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Neil and Martin did a great job delivering and setting up your new bed, and that you found them both helpful and professional throughout.
Your kind words mean a lot to us, and we’ll be sure to pass your thanks on to them — they’ll be very pleased to hear it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
The engineers were absolutely amazing
The engineers were absolutely amazing. So polite and explained everything to me. They fixed my recliner chair and I am so pleased
Excellent Service .*Ian and Frankie*
Thank you so much . I hope your company realise they have two very valued members of your Team !
22 de mayo de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Ian and Frankie provided such amazing service — being polite, helpful, and taking the time to clearly explain everything.
It’s great to know they were able to get your recliner chair working again and that you’re so pleased with the result. Your kind words really mean a lot, and we’ll be sure to pass your praise on to both Ian and Frankie — they’ll be thrilled to hear it.
Thank you again for your lovely comments, and if you need anything at all in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Excellent Installation Service
Chris and Konrad delivered and installed my recliner chair. They were very friendly, very professional. They installed the chair, made sure everything worked as it should. They then got me to sit in the chair to make sure I was happy with the chair and was confident with all the buttons. Chris also went through the manual. Can’t praise these guys highly enough.
22 de mayo de 2026
Opinión espontánea
Respuesta de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Chris and Konrad provided such friendly and professional service during your recliner chair delivery and installation.
It’s great to know they ensured everything was set up perfectly, took the time to guide you through all the features, and made sure you felt completely comfortable and confident using your new chair. That level of care is exactly what we aim to deliver.
Your kind words mean a great deal to us, and we’ll be sure to pass your praise on to both Chris and Konrad — they’ll be thrilled to hear it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
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