Regarde Le Ciel Opiniones 52

23/02 - placed an order for two pairs of boots and a pair of shoes. Bank account debited same day
06/03 - pair of shoes delivered
09/03 - one pair of boots delivered and a pair of trainers that I didn't order
13/03 - emailed to advise on incorrect item being delivered and to chase whereabouts of boots. received a response advising the missing boots would be despatched on 16/03
31/03 - still no boots and no further contact since 16/03. Emailed to chase again
02/04 - emailed to chase again
06/04 - used online chat to chase, advised the boots have not been despatched and that my details were being passed to a colleague as an escalation.
08/04 - used email, online chat and web form. Again advised via chat that my details have been passed to a colleague. Have requested immediate refund.
Not a single update from a human since 13/03 when I was advised that the boots would be despatched on 16/03.
Beware of using this company. They took my payment on 23/02 and over six weeks later I have still not received the boots, nor a credit.

Je mets 1 étoile car pas possible de mettre 0. Commande d'une paire de bottes fin janvier. Je consulte le suivi à défaut de livraison et je découvre qu'ils n'auraient soit disant pas pu livrer qu'ils ont retenté et que j'étais absente. Sauf que pas de chance j'étais en télétravail les 2 jours en question. Le service client m'explique de c'est DPD qui s'est trompé et qu'ils font le nécessaire. Résultat nous sommes début mars et plus personne ne répond à mes relances depuis une semaine. J'ai payé 144€. J'envisage sérieusement de déposer plainte pour escroquerie. Je suis tellement en colère!

1 star for beautiful boots but have to return them.
No stars for the service: ordered end of December; delivered and returned begin January, and now waiting and waiting for my refund of €280,-
This is my money and I want to have it back

First pair two years ago was kind of OK, not exceptional, but still nice and reasonably comfortable. They insist on utilizing DPD, a recipe for disaster. Pair of boots ordered in late November were returned to the sender, DPD claiming incorrect address. Pair was re-shipped, only to be returned to DPD again. I eventually received a refund after the second incident and helpdesk replied to the messages with some delay during the process, but waiting two months for a pair of boots that never materialized was more than enough adventure for me, thank you.

Avis rectifié, probleme pris en charge par le service client

How I wish I had read these reviews before I ordered. I placed an order on 22nd December and I’m still waiting. Responses have been slow and I keep being promised different delivery dates. What’s worrying is if the boots don’t fit it seems to be stress and hassle to return and claim a refund. If I could give no stars I would

I ordered two pairs of boots from Regarde Le Ciel on 2 December, but they never arrived - I emailed Regarde le ciel to inform them - they advised that they would seek a 'proof of delivery' from the DPD delivery service. After 10days, they still did not have a proof of delivery from DPD so on 18 December Regarde Le Ciel said that they would send me a new package - the new package never arrived either. On 23 December I emailed again notifying that the package still had not arrived. I have now emailed two further times in January asking for a refund but Regarde Le Ciel is no longer responding, and more importantly - still has not refunded me for my purchase 254€!

I paid Regarde le Ciel 254€ 7 weeks ago - they have not delivered the boots and they have kept my money! They are fraudsters - do not trust them with your purchases

attention, commande passée le 3 décembre 2025; un avis d’expédition via UPS mais qui n’a jamais dépassé le stade de l’impression de l’étiquette.
J’écris le 14 décembre. On me répond le 15 décembre qu’ils me renvoient un colis que je pourrais suivre. Le 17 décembre, toujours pas d’envoi. Je relance, pas de réponse. Ce jour, je réécris qu’à défaut d’envoi ou de réponse d’ici lundi au plus tard, j’exerce un recours. Si jamais la commande est envoyée et bien reçue, je reviendrai corriger mon avis. En attendant, je déconseille.

Chaussures chères et de mauvaise qualité.
Je ne recommande pas cette marque.

Paire non livrée!

Multiples relance par mail via le site Web et directement sur leur adresse email.

Cela fait 1 mois. 5 relances, 0 retours !!!

Inadmissible !!!

J'ai achete une paire de chaussure début novembre.
Nous sommes le 9 décembre et ce nest toujours pas livre.

Je les ai relancé 5 FOIS PAR MAIL j'ai eu 0 réponses !!!

Actuellement jai perdu 110€ que jai payé sans avoir mes chaussures plus de 5 semaines apres ! Et surtout aucune nouvelles !

Jamais vu ca. Pire service client que je connais

Unglaublich schlechter Service.
Nach einer Retoure warte ich seit dem 28.10.2025 und mehreren mails auf die Rückerstattung. Inzwischen habe ich bei meiner Bank ein Chargeback-Verfahren eingeleitet.
Ich kaufe seit Jahren online und habe noch nie eine derart schlechte Erfahrung gemacht.
Schade, dass der Händler nicht versteht, dass er sich ins eigene Fleisch schneidet. Für mich steht fest, ich kaufe nur noch über den großen Anbieter mit A- wo man zumindest überwiegend einen gewissen Käuferschutz hat.

Bought a pair my first pair of long boots from regarde le ciel having regularly bought the smaller booties in previous years and similar to the other years they do not disappoint. Having such durable shoes has allowed me to expand my collection and have more types other than the previous brands i have bought and only for me through one winter.
Not sure why so many people are complaining about the brand because honestly i think it's a trusted 10/10 for several years running.

3 pairs bought - fast delivery, no issues and high quality product. Would recommend.

Finally I received my refund today.I was promised it at the beginning of July but after emails+++ and 2 of these reviews I’m very pleased to get it, thank you.

after numerous emails I am still waiting for conformation from them that a returns label has been sent as I require a refund. Will not be buying from them again

I ordered a pair of sandals on June 9th. I already have a beautiful pair of sandals by this company so I wanted the same model. I have checked the tracking situation and the parcel has not been picked up yet. It's June 25 now. No replies to my emails. I filled in the contact form on the website. No reply or confirmation. It's radio silence, which is really poor for a retailer. Communicating with customers is so important. As much as I love their shoes, I'm not sure if I would order directly from Spain again. Will I ever receive these sandals? I might have to start a process to recuperate the money £93! Through my credit card provider.

I have already given a 2 star review, but now want to change it to 1 star. The saga continues. It took 12 days for them to email me the return label. I just received an email from DHL saying that the address on the return label is not complete and they attempted delivering twice and "no one was home"
Stay away from ordering from this company online. They do not know what they are doing.

I am very surprised this seemingly upscale brand operates like a shady unprofessional business. I ordered shoes on April 25th and they arrived today, May 19th, which is 24 days. There is no email order acknowledgement, and no tracking available. The shoes run very small and I need to exchange them, although I think I should return them and be done dealing with them. There is no mention of return or exchange on the invoice which EVERY reputable company does. My suggestion is to only buy this brand in a store because they are a mess administratively.

I purchased a pair of Regina Desert sneakers but their size 38 is more of a 5.5 UK size and therefore too big. I have emailed the company but have had no reply after 4 days and have just submitted a web form and contacted them via LinkedIn. I am running out of time to return within the 15 days timeframe… and there is no telephone number available.
Update: I have received an email with a link to start the returns process but I get a message saying ‘sorry, we can’t find a matching order’. I have again emailed the company to let them know. I will update this review when I see further progress. I’ve never dealt with an online company that has such a poor after sales service before. It’s very disappointing.
Update: same email received in response to contacting them again, saying ‘No matching order’. Have raised the case with Resolver.
Update: Regarde Le Ciel provided a returns label via DHL Express. I sent the shoes back the following day and have been tracking the return. The shoes are in Barcelona but the delivery has not accepted by the company and is now stuck with DHL…
I requested a Hojas de Reclamaciones from the company (official complaint form) but they have not provided one. I am now going to contact the Consumer Protection agency in Catalunya.
Final update: Hojas de Reclamaciones received. Was told refund would still be issued even if return was not accepted via DHL. Heard nothing for over a week but after sending yet another email requesting a refund, I was finally sent an email and received a refund of £95 the next day. I’m never dealing with an overseas company again and will check Trustpilot reviews before making a purchase! I’ve learned my lesson.

Nog steeds geen feedback over retourzending van bijna 1 maand geleden, slechte opvolging/communicatie.
Ik had eerst de reviews moeten lezen vooraleer ik bestelde.

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