Remote Control Express Opiniones 

1812
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

One of 3 remotes was dead on arrival which was handled and resolved relatively quickly taking into account that the replacement had to come from France. I would use them again.

Valorada con 5 estrellas sobre 5

Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... Ver más

Valorada con 5 estrellas sobre 5

After receiving answers from other suppliers, saying that my old remote control can't be replaced any more, this company offered a solution. I ordered the device they suggested. Received it with... Ver más

Valorada con 5 estrellas sobre 5

Excellent. Fantastic price with straight forward advice on phone prior to purchase. Delivery timing as per stated (though I had to order 3 remotes instead of stated 2 to get free delivery?). Product h... Ver más

Información sobre la empresa

  1. Tienda de componentes y repuestos electrónicos

Información proporcionada por diversas fuentes externas

Remote Control Express is the leading company in online sales of remotes for garage doors and gates.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(1812)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Item received was genuine, exactly as expected and with quick delivery. I just wish delivery outside of Europe was an option.

24 de diciembre de 2024
Valorada con 1 estrellas sobre 5

I need to program the remote they sent…

I need to program the remote they sent me TELECO M10-868-P02 as original for Ellard Black edition operator. Full instructions show how to replace battery! Impossible to get help to program. Absolutely disgusted
Can I get my money back?

18 de diciembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Very poor customer service.

I placed an order on Sunday for a remote control for my garage door. It wasn’t an easy transaction as their pay method rejected my cc twice prior to acceptance. I wanted two controllers but realised right at the end that the + button on the side hadn’t worked. It did only charge for one but the carriage charge was an exhorbitant £6+ which is why I wanted to order two together. I attempted to telephone the following morning at around 09.30 but they were not responding to any of their telephone numbers. I emailed them at 10.00 explaining asking them to add an additional remote and charge to the same credit card. They eventually replied at 15.51 to say they could do nothing, they had just dispatched my order. Suggesting I reorder, which would of course attract another carriage charge. I did respond to their email but did not receive the courtesy of a further reply. Very poor / non existent customer service! It gets worse! Only due to my review (no other communication) they eventually offered by a code for free delivery to place a further order. The code lasted 24 hours! When I attempted to use it the prices on their site had increased to a similar cost to that which I previously paid including carriage. These people are ‘a waste of space’. They know nothing about customer service. To me customer service is about responding in a timely manner, not two weeks later. On 30th I sent a further complaint, have I received a response NO. They’re either so busy they need more staff or just can’t be bothered!

16 de octubre de 2024
Opinión espontánea
Logotipo de Remote Control Express

Respuesta de Remote Control Express

Hello Sir/Madam,
We have received your complaint and would like to apologise for any delay in responding.
If the order has been dispatched, we no longer have the option of modifying it.
However, if you need the second remote control, we have sent you an email with a promotional code so that you can place a new order without shipping costs.
Please do not hesitate to contact us if you need any further information.
Yours faithfully
Customer Service - Express remote control

Valorada con 2 estrellas sobre 5

Ordered a fob (I needed 8 across…

Ordered a fob (I needed 8 across different properties, but ordered only 1 to begin with after reading negative reviews)

A month later, called them to say I hadn’t received it, even though I had an email for feedback on the undelivered product. They said it’s out of stock, obsolete. Though still being advertised for sale?

So I asked for a refund. Never received it. Still trying to recover the money. Would definitely not recommend ordering from this company.

Update; I have now received a refund. So upgraded review to 2 stars due to selling item with no stock .

25 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

remote wont either program or clone…

remote wont either program or clone customer service is useless the girl i was talking to had not got a clue always kept saying be back as quick as i can gave me a customer support mail address that was refused as no such address

6 de septiembre de 2024
Opinión espontánea
Logotipo de Remote Control Express

Respuesta de Remote Control Express

Hello,
After checking, we can confirm that our department has received all the emails you sent and the photos we asked you for, and we have replied to you.
Following our exchanges, we would like to inform you that your old remote control is not available in our catalogue.
We are therefore unable to confirm the compatibility of the model you ordered, or to offer you a replacement model.
If you have not received your returns form, please email us at contact@remotecontrol-express.co.uk.
We look forward to hearing from you.
Yours faithfully.
Customer Service Remote control express

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