One of 3 remotes was dead on arrival which was handled and resolved relatively quickly taking into account that the replacement had to come from France. I would use them again.
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Consulta las opiniones de los clientes
Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... Ver más
After receiving answers from other suppliers, saying that my old remote control can't be replaced any more, this company offered a solution. I ordered the device they suggested. Received it with... Ver más
Excellent. Fantastic price with straight forward advice on phone prior to purchase. Delivery timing as per stated (though I had to order 3 remotes instead of stated 2 to get free delivery?). Product h... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Remote Control Express is the leading company in online sales of remotes for garage doors and gates.
Información de contacto
4,7
Excelente
2 mil opiniones
Invita a los clientes a opinar
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No ha contestado las opiniones negativas
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Excellent product does the job easy to…
Excellent product does the job easy to program
4 de noviembre de 2022
Lovely service
Lovely service - prompt delivery, product supplied was a perfect fit with programming instructions supplied
12 de diciembre de 2022
Back In Business
Ordered a couple of Novoferm 502 remotes and received them within the week. Not bad considering they had to travel from Europe into the UK. Unfortunately, Customs had opened the package & not sealed it up again properly. The remotes were intact though and were easy to program so we're back in business.
22 de noviembre de 2022
Opinión espontánea
Great Price & Service
I have purchased remote controls from Remote Control Express on 2 occasions. Both times the devices have arrived in time promised and at a good price
12 de octubre de 2022
Think twice before you place an order…
Think twice before you place an order from this company. I had issue with both the remotes I order and they insisted that there was nothing wrong and blamed my motor for been defective (even if it woks totally fine with the control I have today). So I send them back, unfortuantly they got lost and I forgot to ask for the tracking nr (be aware that they don't write this is the extensive guarantee procedur) so I have paid for some thing that didn't work, that I haved to spend time on going through this non cusomter friendly process, pay for the transport and now here I'm with no remote controls after 3 months and lost over 100 Euros. Do you think they even bother help me? Of course not since everything is my falut.
7 de septiembre de 2022
Opinión espontánea
Respuesta de Remote Control Express
Dear Nicolas Polakof Cor,
We are sorry for the inconvenience experienced.
You have reported to us that the new remote controls you received only work on short range.
While this sort of issue can be due to a malfunction on a given remote control, the fact that both of the remote controls you have received had the same problem suggests that it is more likely an interference problem.
In such instance, adding extra-antenna to your receiver is the most effective workaround. You can find more information on interference issues through the following link:
https://www.creativedoor.com/blog/troubleshooting-garage-opener-remote-range-and-interference-issues
We have sent you a return authorisation form. Once we receive the potentially defective remote controls, we will test them before sending you new ones in order to eliminate the chance of you having to go through the same process again.
We thank you for your understanding.
Ordered some remotes and they never…
Ordered some remotes and they never arrived. I was given a refund for the first order and then ordered again. Paid extra for delivery and their site clearly states that this is 24 hours. Myremotes never arrived in 72 hours let alone 24. I repeated emailed and asked for an update first then a refund for the express delivery which never arrived on time. My item was eventually delivered a week later and I asked for my refund and was told that it would be processed and then was told that I had to wait until delivery date had passed. The delivery date has come and gone and I have requested a refund and was told that their system wont allow them to give a refund because the items were successfully delivered or Paypal blocks their attempt to refund me the delivery charges. It amazes me how this company will risk its reputation for the sake of £15. There customer service is appalling and I would recommend you do not order from this company. Bare in mind that this company is based overseas and the items are always delayed so how they can advertise 24 hour delivery is beyond me. If you look at some of the negative reviews below (one in June this year) they state "Thank you for your comment. We're sorry for the inconvenience.
We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.
Kind regards,
Remotecontrol Express"
Obviously this is not the case and this company does not care about its customers or the service they provide. Avoid at all cost, you have been warned.
2 de septiembre de 2022
Opinión espontánea
Respuesta de Remote Control Express
Hello Mr Yusuf
After verification, we are unfortunately unable to find your order with the items given.
In order to be able to respond favorably to your request, please provide us with the following information:
Full name
Order date
Total order/debit amount
Complete delivery address
We thank you in advance,
TE Customer Service - Remotecontrol-Express t
The remotes did not work
The remotes did not work as they were advertised,
I have not used them because they don,t copy or sink,
I even had the garage door engineer come and have a look but still no luck.
2 de septiembre de 2022
very good service
21 de agosto de 2022
Perfect replacement
16 de agosto de 2022
Garage door opens
Ordered remote and company kept me informed of where my remote was at every step of its travel. Excellent service.
25 de julio de 2022
Terrible service
Bad service
No over phone payment
Overseas difficult payment
Returns and resent was terrible
Communication between staff doesn’t exist
Listening to customers needs very poor
Need to wait and see how refund system works if any.
Over 6 weeks delivery
Tracking in French only.
Overall use different company
6 de junio de 2022
Opinión espontánea
Respuesta de Remote Control Express
Dear Customer,
Thank you for your comment. We're sorry for the inconvenience.
We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.
Kind regards,
Remotecontrol Express
Very pleased with the replacements I…
Very pleased with the replacements I ordered for the garage door. Now a more modern version. Easy to set up the control program and they are working really well. Hence 5 stars. Thank you.
30 de mayo de 2022
Exact replacement for my remote
Exact replacement for my remote. Works a treat. Quick delivery bearing in mind it came from France.
Only 4 stars because they placed adds all over my browser when I had actually bought from them. Very annoying
12 de mayo de 2022
All Ok Thank You Very Much....
2 de mayo de 2022
Easy order process and excellent product
8 de abril de 2022
Quick
Quick, efficient service. The instructions to reprogram were easy to follow. Of course that may differ according to the precise remote required.
25 de marzo de 2022
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