Notified of 3 hour window the day before; contacted by engineer when he was about 15mins away. He arrived promptly and replaced the glass on my induction hob very efficiently ... in and out within 1... Ver más
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Consulta las opiniones de los clientes
The first engineer was not at all helpful. He just pressed buttons, ran some tests and said there was no problem with the machine, despite us explaining the issue of running for six hours and no water... Ver más
Your assigned engineer was the same one who provided the repair for my dishwasher. He was patience and detailed work to check all stuff one by one. Then figure out the issue after few minutes. Then te... Ver más
Daniel, arrived on time, and at once conveyed he is both knowledgeable and competent. He detected the source of two problems with the washer/dryer and replaced both. Also, he recommended the best sett... Ver más
Información sobre la empresa
- Servicio de reparación de electrodomésticos
- Servicio de reparación de hornos microondas
- Servicio de reparación de lavadoras y secadoras
- Servicio de reparación de refrigeradores
Sobre Respond Services
Escrito por la empresa
We pride ourselves on our technical expertise, built up through our many years of experience providing warranty repair service for AEG, Electrolux and Zanussi appliances.
Our engineers work very hard to give you the best results and avoid multiple visits.
Whether your AEG, Zanussi or Electrolux appliances are covered by the manufacturer's warranty, an extended warranty or you just need to pay for a repair, please call us directly on 01245 490300 to book a repair for you.
Información de contacto
42 Robjohns Road, CM1 3DP, Chelmsford, Reino Unido
- 01245 490300
- customerservice@respondservices.co.uk
- www.respondservices.co.uk
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Ha contestado el 15% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Arrived promptly
Arrived promptly, kept me informed of what he was doing and about the issue.
Resolved the fault. Very pleased
Great communication and service
Great communication, engineer was brilliant and on time, managed to fix the problem on the day. This is the 2nd time I've used them and I'd happily use them again if needed. Highly recommend.
Superb service
Superb service. The engineer was prompt, he changed all three heating elements and left the place tidy. Excellent.
First engineer unhelpful - second engineer stellar!
The first engineer was not at all helpful. He just pressed buttons, ran some tests and said there was no problem with the machine, despite us explaining the issue of running for six hours and no water in the tank at the end. We demanded a second engineer. He was the extreme opposite. Immediately took the machine apart and found more lint than he had ever seen inside a machine, a manufacturing fault, and a couple of other issues. Shane came back today and repaired it. After first visit I would have given 0 stars but it would be churlish to give anything other than five stars for the second engineer.
Very professional engineers
The engineer came and fixed the problem, all in just about 5 minutes. I was amazed.
Repair man called to say 20 mins and he…
Repair man called to say 20 mins and he was. Problem sorted really quickly too. He had been before and sorted another problem.
Very polite man
Excellent communication regarding the…
Excellent communication regarding the appointment, the engineer was punctual and very polite. quickly repaired.
Issue resolved once Technician came out
My husband was very happy when the Technician came out and promptly resolved the issue . However I have not given five stars because communication could be improved as there were a lot of calls from the booking department asking /clarifying the same things re appointment times/incorrect email addresses .
Great customer service
The team on the phone and the engineers that have come out to fix our dishwasher have all been really friendly, polite and helpful and done their utmost to try and fix the dishwasher as quickly as possible. I am really happy with and grateful for the service I have received.
Very good 😁 Engineer arrived on time.
Very good 😁 Engineer arrived on time.. Thankfully he had the part that was needed to mend my tumble dryer on his van which was lucky. He mended it and it works perfect again.. I did have to wait 6 days for him to come but at least it works now!
Excellent engineer
Excellent engineer, very knowledgeable and helpful. Made sure my machine was working properly.
Extremely efficient and helpful engineer
The engineer was extremely efficient and helpful and checked out the AEG dishwasher to ensure it was back to working order without the need for any parts. He provided excellent customer service.
Engineer was polite and resolved…
Engineer was polite and resolved problem. Very helpful
Excellent service
Excellent service. Arrived within the appointment time window; found the problem and resolved it easily.
Engineer is very skilled
Engineer is very skilled, friendly and helpful. Finished the fixing very fast.
Very good service
Engineer arrived within time slot was polite and informative. The repair was completed quickly and professionally.A very good service.
Very pleased with the work carried out…
Very pleased with the work carried out by the engineer really satisfying
Well done thank you
The engineer was really helpful
The engineer was really helpful. He fixed the problem easily, tidied everything away and helped with a further question I had regarding our hob. The appointment booking was efficient and communication really good.
I would like to commend the engineer…
I would like to commend the engineer for the excellent service he provided. He was very professional and well-presented, and he showed the necessary identification before entering my property, which was greatly appreciated.
The repair service he carried out was outstanding. He also took the time to look at an additional issue I was experiencing and offered helpful advice on the best way forward. Throughout the visit, he was polite, courteous, and smartly dressed.
He was a delight to have in my home, and I would be more than happy for him to attend any future repairs. An excellent engineer who is a real credit to your organisation.
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