Rexel Opiniones 

Brilliant company -we forgot our high viz to collect at the the port and this company gave us one thankyou from oldcott motors

purchased item online and stockport was my nearest branch, luke from the stocport branch phoned me the next day to confirm my account opening and wanted to know if there was anything he good do for me, i asked him if he could inform me of my delivery date, luke informed me it wasnt on the morning list, so he said he would phone me back with more information, luke phoned me back within minutes and told me it was being delivered from a different branch and gave me the tracking number,,,,,
luke was a real helpful and polite, BIG THUMBS UP TO LUKE FROM THE STOCKPORT BRANCH

Another thumbs-up for the Peterborough branch! I recently ordered 3 Dimplex Quantum heaters from the Peterborough branch which were delivered the next day so was impressive great service. At the time they didn't have the Dimplex 'Tall Feet kit' in stock so I ordered from another supplier who 'claimed' to have them for immediate dispatch. They then let me down and it was 7 weeks to get them!
I phoned Rexel Peterborough branch and a very helpful guy found a branch that had them and delivered them 2 days later so again, another big 5 stars for Rexel and the Peterborough branch.

I had an awful service from Rexel. When they contacted me for feedback, I left a review. They informed me that 'although they value my feedback, it does not meet their website guidelines', so would not be published. The following is my review, copy and pasted so others can see it without the censorship from their own website.

"1 star seems satisfactory.
I bought two different LED strip connectors from Rexel. A small order, I know, totalling circa. £12. The order went through absolutely fine, and delivery on the website said 2-3 working days, nothing more. After 5 working days I had to phone Rexel. The... gentleman... that answered seemed completely disinterested when he found out how little the order was worth, and he vaguely said the items were on backorder, with no idea when they would be in stock, or delivered. I waited 8 working days for the first items, then another 2 working days for the others to arrive. If I had been informed immediately upon order, I would have ordered from elsewhere, rather than letting a client down as I had to. This was a tiny order, I realise, but this was a favour to an existing client, and customer service should not diminish correlating with the size of an order. I happen to order much larger orders with my usual job, but there is no way I would ever choose to order from a ridiculous wholesaler such as this one. Money spent should not equal good service."

Hopefully Trustpilot will not heavily moderate honest reviews, as Rexel do.

Appalling service at the Gateshead team valley by a Gary Dixon in May 2020.We rang and placed an order over the phone. My husband for the availability of a specific item which Gary confirmed he had in stock. We paid over the phone. When I picked the items up I was handed an open envelope with loose items in it, no identification on it. I asked Gary to confirm the type and number of items in the envelope( as in the middle of the pandemic it was impossible to count the items in the store as social distancing rules were in place and there was no space to examine the items). Gary confirmed again it was what we had ordered over the phone and the right amount. When arrived at home my husband examined the items and said they were not what he had ordered and there were only 80 in the envelope and not the 100 we paid for. After a phone call to the store Gary was very rude, never offered an exchange or refund and put the phone down on me. Appalling service and robbers as well!

I am a type 1 diabetic with severe issues. Today I dropped my daughter off,( she is 13 yrs of age) at a meeting, she was to be there for an hour. I decided to go for a run, however, after half hour I became very ill and confused. After an hour I was unable to know what country I was in, I looked around, not realising I was still in Basildon. I spotted Sarah and Allen in the warehouse and asked if they spoke English. They was both British and so caring. I owe them both so much for taking me in and contacting my mother for help. When I got home, my GP was on the phone because they to had realised I was in danger, this is due to a sensor I wear. Without Sarah and Allen, I do not know what would of happened to me. Please thank them both and you have very sinsere members of Staff on your side. Thank you so, so much. Teresa Smith 😘😘

I deal with Rexel Birmingham quite often and my god has it gone down hill since robin weaving has left ... they have employed a bloke called Ian who is the most rude inconsiderate man I have met and he sits and vapes in his office when it’s a none smoking building . He has employed someone called paddy on the counter who hasn’t got a clue about anything and always manages to muck my order up, the place use to be so welcoming and now it’s like a morgue. The only person I would give a good review about it Nathan the trade counter manager he tries liven the place up and always gives me the correct order, unfortunately the rest are useless. I will be going to edmundsons to see robin again at least he has some kind of customer service

Ordered 5 smoke alarms, simple enough? Oh no. UPS was the courier and they were a Useless Parcel Service too. After a week of waiting around, eventually they were delivered, in one box, but one was missing. (5 would not fit in the box). I spoke to someone at Rexel who said they would deliver another by Royal mail. Item was delivered today but I was asked to pay £3 postage as the sender hadn't paid the correct amount! I never want to deal with this company again.

I ordered an air conditioning after first checking with them they had it stock, they said they had 3 no. I paid them £5000 and they promised the delivery would be tomorrow and we arranged a crane to lift the unit onto the roof. After spending all day chasing the delivery I was then informed that had not sent it as it was not in stock. They would not pay the costs for the crane or the two men on site waiting for a non existent delivery.

This guy is all over the place with his pricing. I really wish I could trust the guy but unfortunately I have caught him in a lie or two. If being deceitful is part of this company practice of one it is probably the behavior of many.

I bought a PANASONIC HEAT PUMP for my house in Greece from this outfit, they insisted I paid in full by bank transfer before they ordered it on Panasonic UK.
£4514 GBP incl 20% VAT. I Have NO INVOICE and if i had paid with a credit card I could have claimed on VISA.
They failed to deliver it on time so that it could go to Greece on our truck, so I cancelled the order, their excuse was PANASONIC delivered the wrong unit, ( single phase instead of 3 Phase) but dont worry we will ship it to Greece FOC.
I insisted it was fully insured for transit, they told me it was, ALL OF THIS IS ON EMAIL.
After a long delay it arrived at the depot of the transport co's agent in Lefkas, I had to pay the transport to the Island of Meganisi, (again breach of contract).
I had traveled to Greece to supervise its installation, it arrived on the Island on a very dilapidated truck (Holes in its floor etc) It was unloaded by a forklift without incident (there are 5 witnesses to this).
The unit was shipped in its standard cardboard box, totally inadequate for such a journey Of 2000 miles & 5 different trucks because they shipped with a very cheap micky mouse carrier.
When it was unpacked the steel panels of the unit were damaged, I informed them immediately, I sent Photographs of the damage and told them to inform the Insurance company, they then started to blame us for the damage unloading the machine.
They never did this ( I dont believe it was insured at all) .
I later had the unit examined by a specialist Heat Pump company who informed me there was other damage and as its a new Machine it should be replaced as a repair would be very expensive.
Neither REXEL OR PANASONIC will help with this problem, I have rejected the unit under the sale of Goods Act THEY COULD NOT CARE LESS. I have evidence the machine was shipped from Germany to UK then on to Rexel in Dagenham the machine may well have been damaged on those legs of its travels but most likely on its journey to Greece.
I have contacted PANNASONIC UK on several occasions they say they will investigate and call back they NEVER DO.
THE ONLY THING PANASONIC HAVE SAID IS THERE IS NO WARRANTEE ON THIS MACHINE ANY WAY BECAUSE IT WAS SHIPPED TO GREECE.!!!!!
ANOTHER BIG DEAL
REXEL HAD A DUTY OF CARE TO INFORM ME THERE WOULD BE NO GUARANTEE AND DELIVER THE MACHINE IN NEW CONDITION.

THEY WILL DO NOTHING SO BEWARE OF REXEL RENEWABLES AND PANASONIC HEAT PUMP DIVISION THEY ARE UNTRUSTWORTHY - UNRELIABLE AND REXEL ARE VERY DEVIOUS THEY HAVE TAKEN £752-35 VAT without issuing a legal invoice.
THEY BROKE EUROPEAN LAW BY SHIPPING WITHOUT PROPER DOCUMENTATION AND INVOICES.
TO DATE THIS HAS COST ME IN EXCESS OF £6700 GBP , FOR A PIECE OF JUNK!!!!
I have tax issues in GREECE LIKELY TO COST ME A FURTHER 23% FPR + PLUS A HUGE FINE ( maybe as much asdouble the cost of the unit £7000-00 AND LEGAL COSTS
I ADVISE YOU DONT DEAL WITH REXEL OR BUY PANASONIC ALTHERMA HEAT PUMPS

A PALMER