I had a replacement washing machine and it was taking a bit of time getting the machine into stock. Vicky at RGB kept me informed and contacted me immediately when it arrived. She arranged the deliver... Ver más
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Consulta las opiniones de los clientes
Hi I ordered a Samsung S93F OLED TV from RGB Direct and it was a great experience,from ordering online to receiving my order from BJS who also did a fantastic job and took great care with my OLED TV.I... Ver más
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Make sure they put a covering over your flooring,they left my carpet covered in polystyrene and dirty marks. Also if your having a washing machine make sure they level the feet, they didn't with mi... Ver más
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I wanted to take the opportunity to give a huge thank you to Alma at RGB Direct for her help in securing our new Bosch washer dryer. She was incredibly polite, friendly and patient, taking the time... Ver más
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Información sobre la empresa
- Tienda de electrodomésticos
- también en la categoría
- Tienda de electrónica
- Tienda de suministros de cocina
- Tienda de TV
Escrito por la empresa
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Escrito por la empresa
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Información de contacto
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Reino Unido
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Excelente
6 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 99% de las opiniones negativas
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Really good the man was Really nice
28 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave us such a positive review. We’re delighted to hear that you had a great experience and found our service friendly and welcoming. Your feedback is greatly appreciated, and we look forward to welcoming you again in the future.
Respuesta de RGB Direct
Hi Fiaz,
Thank you for your 5-star review and for taking the time to share your feedback. We're delighted to hear that you received excellent service from our team.
Customer satisfaction is always our priority, and it's great to know that we met your expectations. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Services Team
Delivered at correct time as stated.
Delivered at correct time as stated.
Friendly & helpful staff.
1 de octubre de 2026
Respuesta de RGB Direct
Thank you for your 5-star review! We're delighted to hear that your delivery arrived at the promised time and that you found our staff friendly and helpful.
We appreciate you taking the time to share your experience and are pleased we could provide the service you expected. Thank you for choosing RGB Direct, and we look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Service Team
The service was easy to use and I…
The service was easy to use and I received a replacement television with no quibble
12 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your 4-star review! We're delighted to hear that you found the process easy to use and that your replacement television was arranged smoothly and without any hassle.
Providing a straightforward and efficient service is something we strive for, so it's great to know we met your expectations. Thank you for choosing RGB Direct, and we appreciate you taking the time to share your experience.
Kind regards,
RGB Direct Customer Service Team
The parcel came a day late - 30th
The parcel came a day late. Not overwhelmed as I stayed at home all day on the 29th waiting!
Can't understand why, when I was asked to give a preferred date, I was not informed of the change.
RMHill
1 de octubre de 2026
Respuesta de RGB Direct
Thank you for your feedback. We sincerely apologise that your parcel arrived a day later than expected and understand how frustrating it must have been to stay at home waiting on the original delivery date.
We appreciate your comments regarding the lack of communication about the change in delivery date. Keeping our customers informed is extremely important, and we're sorry that this did not happen in your case.
Your feedback has been noted and will be shared with the Courier company as we continue to improve our service. Thank you for bringing this to our attention.
Kind regards,
RGB Direct Customer Service Team
Service as advertised
A hassle - free deliver:I was assigned a delivery date, the company made contact on the day and assigned me a three-hour window and delivered the item at the agreed time.
24 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your fantastic review! We're delighted to hear that your delivery experience was hassle-free and that our team kept you informed every step of the way. It's great to know the delivery was made within the agreed time window and met your expectations.
We really appreciate your feedback and thank you for choosing RGB Direct. We hope to serve you again in the future!
Kind regards,
RGB Direct Customer Service Team
I spoke to a woman on the phone today
I spoke to a woman on the phone today. Incredibly rude! I had pictures of my damaged item which I sent to the insurance and they had agreed already showing the large American fridge freezer was already damaged outside of the house after doorstep delivery. She kept saying I must of damaged it when I brought it in!!!!!! Despite pictures outside which wrapping half on. Then when the delivery men could not get it out of the doors she kept saying I have taken the doors off I must off took them off repeatedly asking me if I have when I told her my partner and a friend took it in themselves without removing the doors. My insurance company agreed to pay to have the doors removed next for them to dispose of it. I have double checked with them and they sent the email 2 hours ago. Again she said this did not happen I have to pay for the removal myself!!! In the end I had to say why are you calling me a liar repeatedly!!!! Absolutely shocking service!!!!!!!!
30 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to share your experience. We're very sorry to read about your concerns and the way you felt during your conversation with our team.
We understand how frustrating this situation must have been, particularly when you had already provided photographic evidence of the damage and had been in contact with your insurance company regarding the claim and disposal arrangements. We also appreciate how upsetting it would be to feel that your account of events was being questioned.
Please accept our sincere apologies for any distress caused. This is certainly not the level of service we aim to provide. We take feedback regarding customer interactions very seriously and would like the opportunity to review what happened and investigate the matter further.
If you are willing, please contact our customer service team on 0208 478 1444 with your order details so that we can look into the handling of your case and ensure all relevant information has been properly reviewed.
Kind regards,
RGB Direct Customer Service Team
Order was wrong again it's black i…
Order was wrong again it's black i ordered silver
30 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your review. We're very sorry to hear that the item received was black when you had ordered silver. We understand how frustrating this must be, especially if this is not the first time you've experienced this issue.
Please accept our sincere apologies for the mistake. Our customer service team will be happy to investigate and arrange a suitable resolution as quickly as possible. If you haven't already contacted us, please get in touch with your order details on 0208 478 1444 so we can put this right.
Kind regards,
RGB Direct Customer Service Team
Respuesta de RGB Direct
Thank you for your 5-star review! We're delighted to hear that you found our communication good and that your delivery arrived on time. We'll be sure to pass your kind comments on to our delivery team, who will be pleased to know their friendly service was appreciated.
Thank you for choosing RGB Direct, and we look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Service Team
Great service in time all happy.
27 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your 5-star review! We're delighted to hear that everything arrived on time and that you're happy with the service you received. We really appreciate your feedback and look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Service Team
Weeks of calls and emails to get an incomplete invoice
My insurer, Domestic & General, replaced my faulty Dyson V8 vacuum through RGB, and I paid £150 upfront towards it. I received the machine in early September, and when I tried to register it, Dyson asked for proof of purchase. It then took many calls and emails before D&G and to RGB sent me an invoice today 29/09/2026, and it shows £0.00 and has no serial number, so it can't be matched to my machine. Today twice, RGB ended calls on me without answering my questions. They also told me they don't know whether the unit was refurbished as supposed to be new and was already registered with Dyson and they will look into it. I am not sure even if they will look into it, following the hanging up the call twice on my face, clearly they don't care about the customers.
I'm still waiting for a corrected invoice with the serial number again I don't think they will provide this either. No I don't recommend RGB!
29 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave your feedback. We are sorry to hear that you have been dissatisfied with your experience and appreciate your frustration regarding the documentation for your replacement appliance.
We have reviewed the matter with the manufacturer. Based on the information provided to us, they have advised that there are no issues reported with the appliance other than the parts that have already been sent to you.
We understand that you have also raised concerns regarding the invoice and the serial number. We are looking into the documentation aspect of this with the relevant parties so that the matter can be clarified.
With regard to your comments about your calls, we are sorry that you felt your concerns were not dealt with appropriately. This is not the level of service we aim to provide, and your feedback has been noted.
As this is a public review, we are unable to discuss specific account or transaction details here. We remain happy to assist with any outstanding documentation or queries through the appropriate customer service channel.
Respuesta de RGB Direct
Thank you very much for your kind words and positive feedback. We truly appreciate your support and are delighted to know that you had such a positive experience. We look forward to welcoming you again.
Respuesta de RGB Direct
Thank you for your kind feedback! We’re delighted to hear you found our service fast and efficient. We really appreciate your support and look forward to serving you again!
Delivered on time
26 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your feedback. We’re pleased to hear that your order was delivered on time. We appreciate your business and look forward to serving you again.
Happy with the service and the time the…
Happy with the service and the time the new tv got delivered to me
24 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave us your feedback. We’re delighted to hear that you were pleased with our service and the prompt delivery of your new TV. We truly appreciate your business and hope you enjoy your new television.
Great and quick service
22 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your positive feedback. We’re pleased to hear that you were satisfied with the quality and efficiency of our service. We truly appreciate your support and look forward to serving you again.
Every thing went seemlesly perfect.
24 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your excellent feedback. We are delighted to hear that everything went smoothly and that you were pleased with your experience. We truly appreciate your kind words and look forward to welcoming you again in the future.
Terrible customer service
Their communication was awful and they refuse to accept responsibility for things going wrong with my delivery. Would NOT recommend and if I can help it I will not use them again.
The driver was rude and everyone I spoke to from RGB to BJS which is the company they use for the delivery has refused to take responsibility for the lack of professionalism and responsibility when it comes to my order. Order which was cancelled before I was given the chance to arrange for a redelivery.
18 de septiembre de 2026
Respuesta de RGB Direct
We’re sorry to hear that you were unhappy with your experience and, in particular, with the communication surrounding your delivery.
We understand how frustrating it must have been to have your order cancelled before you had the opportunity to arrange a redelivery. We also take your comments regarding the driver’s conduct and the communication between the parties involved seriously.
We’re disappointed that you feel your concerns were not properly addressed when you contacted us and our delivery partner. We would like to look into what happened and understand where the communication broke down so we can address this appropriately.
Please contact your insurance provider as order has been cancelled by them.
Thank you for bringing this to our attention.
Respuesta de RGB Direct
Thank you for your kind feedback! We’re glad to hear you were happy with the delivery. We really appreciate your support and hope to serve you again soon!
Great service and arrived within a…
Great service and arrived within a couple of days
24 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave us a review. We’re pleased to hear that you were satisfied with our service and that your order arrived promptly. We truly appreciate your business and your kind feedback.
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