RGB Direct Opiniones 

Jess was really efficient and explained everything very clearly and was very professional knowledgeable and polite. An absolute credit to the company... should be running the gaff

Great people to deal with I would recommend them to everyone thank you very much.

I had a replacement washing machine and it was taking a bit of time getting the machine into stock. Vicky at RGB kept me informed and contacted me immediately when it arrived. She arranged the delivery when it suited me and explained all the ins and out when the machine will be delivered. Vicky was very polite and helpful in all respect. Extremely pleased with her service. Top marks to Vicky.

When i rang RGB Jess answer my call. I’m very happy to assist me with my order. She was very helpful, professional at a job and guided me the whole order for my dishwasher. and how it will be deliver at my my house. Many thanks, Jess,

Hi I ordered a Samsung S93F OLED TV from RGB Direct and it was a great experience,from ordering online to receiving my order from BJS who also did a fantastic job and took great care with my OLED TV.I'll order again when I get another Samsung OLED TV but I've 2 now so hopefully a good few years away 🌟🌟🌟🌟🌟

Vicky the customer service booking advisor was really polite and very helpful. She made feel at ease abiut everything I was asking for. She was very informative and courteous too.

Fantastic service from this company. Their employee Jess was so much help to me arranging delivery for the next day. I would totally recommend them for a professional and helpful result. Thank you.

Your assistant Vicky was very helpful, efficient and pleasant . Thankyou so much.

I wanted to take the opportunity to give a huge thank you to Alma at RGB Direct for her help in securing our new Bosch washer dryer. She was incredibly polite, friendly and patient, taking the time to answer all my questions clearly and thoroughly....

Most importantly, Alma gave us genuine peace of mind that everything was being handled properly as regards the disconnection and recycling our our old Bosch and installation of the new machine. It's so reassuring to speak to someone who genuinely cares about helping customers.
A lovely personal touch and first class customer service. Thank you, Alma - it was good to speak with you.

Steve was really helpful and got my issue sorted straight away. Thank you.

Vicky was a delight to deal with very helpful pleasant courteous and listened to my questions with answers to all of them

Alma made the whole process very easy for me today. She was very helpful, and had my query resolved in no time. ☺️

Vicky called to confirm our order and confirm delivery expectations. She was very professional and helpful. This call was within an hour of ordering so I was very impressed.

Make sure they put a covering over your flooring,they left my carpet covered in polystyrene and dirty marks.
Also if your having a washing machine make sure they level the feet, they didn't with mine.
Also be careful what you're signing,I was asked to sign to say the machine was working but it was a full questionnaire (that I wasn't shown) If you make a complaint try and record it or at least get names times etc as they were not at all helpful.

1 STAR – DISGRACEFUL SERVICE, BROKEN PROMISES AND NO ACCOUNTABILITY. STAY CLEAR OF RGB DIRECT!

IF I COULD GIVE ZERO STARS, I WOULD!

This was my first purchase from RGB Direct, and it will be my last. I bought a Dyson V15 vacuum cleaner and expected an ordinary delivery. Instead, I experienced repeated delays, contradictory explanations, a broken assurance from a manager, a missed meeting and hours of wasted time chasing people who appeared not to care.

13 OCTOBER – DELIVERY NEVER ARRIVED

My delivery was booked for 2 pm–6 pm. I stayed home and rearranged my commitments. I was first told there was a traffic delay, then led to expect delivery by 9 pm. At about 8:30 pm, I received another message citing a family emergency. The delivery never arrived. These different explanations left me confused and frustrated.

14 OCTOBER – MANAGER'S ASSURANCE

After more calls, I spoke to an RGB Direct manager. He told me he would aim for delivery by 9 am the next day and that it would arrive by 11 am at the latest. I relied on that assurance.

15 OCTOBER – ANOTHER DELAY

The vacuum cleaner arrived AFTER 11 am, contrary to the manager's assurance. I received yet more delay notifications, had to rearrange my day again and missed an important scheduled meeting. I made repeated calls and even involved my insurance company, which contacted RGB Direct.

REPEATED CALLS, UNHELPFUL STAFF

This was not one unfortunate conversation. I phoned RGB Direct several times and found the staff I dealt with unhelpful and dismissive. I felt I had to do all the chasing myself. Every call took more time from my day. A customer should not have to work this hard simply to obtain a delivery and have a complaint addressed.

26 OCTOBER – REFUSED A MANAGER

I spoke with Jess and asked to speak to a manager about my unresolved complaint. My request was refused. I was told RGB Direct would take no further action and the matter would be passed to the delivery company. I consider this an appalling way to treat a paying customer.

WHAT ABOUT THE CONSUMER RIGHTS ACT 2015?

My purchase contract was with RGB Direct, not BJS Home Delivery. Section 28 of the Consumer Rights Act 2015 concerns the retailer's delivery obligations. RGB Direct appointed the courier. I follow the law, so why does RGB Direct appear unwilling to properly address its own legal responsibilities?

BJS acknowledged the delivery delays and disruption, including my missed meeting, but RGB Direct refused to accept liability for consequential losses and directed the matter back towards its courier. I understand compensation is not automatic, but I expected my complaint and any recoverable losses to be considered seriously.

NOT EVEN A GOODWILL GESTURE

Despite two disrupted delivery days, all my calls, missed commitments and formal complaints, RGB Direct has not offered even a small goodwill payment. Regardless of the amount, a gesture would at least have shown some respect for my time. Instead, I feel my concerns have simply been brushed aside. Shameful customer service.

I understand unforeseen delivery problems happen. What I cannot accept is the dismissive handling of the complaint afterwards. The staff I dealt with left me feeling that once my money had been taken, my problems no longer mattered.

I WILL NEVER PURCHASE FROM RGB DIRECT AGAIN. I sincerely hope others read this review and think carefully before ordering. My experience has been disgraceful. STAY CLEAR!

ONE STAR IS ONE STAR TOO MANY.

Its no good responding now i gave you plently of chances you refussed to let me speak with a manager, shame you didnt want to put me through to a manager earlier

Hi a phone call with vicky today she was so polite and helpful Evan got my deliver for the next day witch was grate thankyou definitely recommend

Steve was very friendly efficient and explained everything to me clearly and precisely! Looking forward to receiving my new fridge freezer

Very polite and helpful

Many thanks

on time delivery and friendly service

Excellent customer service. I telephoned them regarding an online order and was put through to an advisor who helped sort my issue. TV arrived when promised and after service again, excellent.