I had a replacement washing machine and it was taking a bit of time getting the machine into stock. Vicky at RGB kept me informed and contacted me immediately when it arrived. She arranged the deliver... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Hi I ordered a Samsung S93F OLED TV from RGB Direct and it was a great experience,from ordering online to receiving my order from BJS who also did a fantastic job and took great care with my OLED TV.I... Ver más
La empresa ha respondido
Make sure they put a covering over your flooring,they left my carpet covered in polystyrene and dirty marks. Also if your having a washing machine make sure they level the feet, they didn't with mi... Ver más
La empresa ha respondido
I wanted to take the opportunity to give a huge thank you to Alma at RGB Direct for her help in securing our new Bosch washer dryer. She was incredibly polite, friendly and patient, taking the time... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de electrodomésticos
- también en la categoría
- Tienda de electrónica
- Tienda de suministros de cocina
- Tienda de TV
Escrito por la empresa
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Escrito por la empresa
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Información de contacto
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Reino Unido
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Excelente
6 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 99% de las opiniones negativas
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Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Everything was fast and professional
Everything was fast and professional , kept me informed with all status of my delivery and book slot in the day of delivery.
9 de octubre de 2026
Respuesta de RGB Direct
Hi,
Thank you for your review. We're delighted to hear that everything was fast and professional and that you were kept informed throughout the delivery process.
We're pleased that the delivery updates and the ability to book a delivery slot on the day helped make your experience smooth and convenient.
Thank you for choosing RGB HI-FI & VIDEO LTD. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
The RGB HI-FI & VIDEO LTD Team
Guys who delivered were polite however…
Guys who delivered were polite however when I asked if my old tv was being taken for recycling the answer was no, again that's fine but the delivery man said give me £40 and I will I said no he replied ok give me £20 now and Ill take it thought that's a bit rude
9 de octubre de 2026
Respuesta de RGB Direct
Hi,
Thank you for your feedback. We're pleased to hear that you found our delivery team polite. However, we're very sorry to learn about your experience regarding the removal of your old TV.
The collection and recycling of old appliances should only be arranged through the appropriate service options, and we certainly do not expect customers to be asked for cash payments by delivery personnel. We take this matter seriously and would like to investigate further.
If you would be willing to contact our customer service team with your order details, we'll review the incident internally and address it appropriately.
Thank you for bringing this to our attention, and we apologise for any discomfort or inconvenience caused.
Kind regards,
The RGB HI-FI & VIDEO LTD Team
Good service to the living room.
9 de octubre de 2026
Respuesta de RGB Direct
Hi Mr Gee,
Thank you for taking the time to leave us a review. We're delighted to hear that you received good service and that everything went smoothly with your order and delivery to your living room.
We really appreciate your feedback and your custom. We hope you enjoy your purchase, and if there's anything we can help you with in the future, please don't hesitate to get in touch.
Kind regards,
The RGB Direct Team
Respuesta de RGB Direct
hank you for your review, ABIRI AYODEJI. We're pleased to hear that your order was delivered smoothly and that you had a positive experience with us. We appreciate your support and thank you for taking the time to share your feedback. We look forward to serving you again in the future.
Kind regards,
The RGB HI-FI & VIDEO LTD Team
Smooth delivery
8 de octubre de 2026
Respuesta de RGB Direct
Thank you for your review, Abiri. We're delighted to hear that your delivery experience was smooth and met your expectations. We appreciate you choosing RGB Direct and taking the time to share your feedback. We look forward to serving you again in the future.
Kind regards,
The RGB Direct Team
Very good service delivery men were…
Very good service delivery men were very polite and we are happy with our purchase x
8 de octubre de 2026
Respuesta de RGB Direct
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that you were happy with both your purchase and the delivery service.
It's especially pleasing to know that our delivery team made a great impression with their polite and professional manner. We take pride in providing excellent customer service from order through to delivery, so your feedback means a lot to us.
Thank you for choosing RGB HI-FI & VIDEO LTD. We hope you enjoy your purchase and look forward to serving you again in the future.
Kind regards,
The RGB Direct Team
Communication was great from this…
Communication was great from this company they kept me well informed
8 de octubre de 2026
Respuesta de RGB Direct
Hi Parker,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you were pleased with our communication and that our team kept you well informed throughout the process.
We believe keeping our customers updated every step of the way is an important part of delivering great service, so it's wonderful to know this made a positive difference to your experience.
We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
The RGB Direct Team
Respuesta de RGB Direct
Hi,
Thank you for your 5-star review. We're delighted to hear that you received great service and that your delivery arrived right on time.
We really appreciate your feedback and are pleased that everything went smoothly. Thank you for choosing RGB HI-FI & VIDEO LTD, and we hope to serve you again soon.
Kind regards,
The RGB Direct Team
Lovely polite gentlemen
Lovely polite gentlemen, took the tv into where it is going to live and checked on how I was going to get it installed. They realised I would need help! The warning if arrival phone call also very helpful. Thank you.
8 de octubre de 2026
Respuesta de RGB Direct
Hi,
Thank you for your wonderful 5-star review. We're delighted to hear that our delivery team were polite, helpful, and took the time to ensure your new TV was placed exactly where you wanted it.
It's great to know that the arrival call was useful and that our team were able to assist when they realised you might need a little extra help with the installation arrangements. Providing friendly, attentive service is something we take great pride in.
Thank you for choosing RGB HI-FI & VIDEO LTD. We truly appreciate your feedback and hope you enjoy your new TV for many years to come.
Kind regards,
The RGB Direct Team
American fridge freezer
American fridge freezer going through a British door! They were so helpful. Excellent service . Would recommend your service to family and friends.
7 de octubre de 2026
Respuesta de RGB Direct
Hi,
Thank you for your fantastic 5-star review. We're delighted to hear that our team was able to help with delivering your American fridge freezer and making sure everything went smoothly, even with the challenge of getting it through a British doorway!
It's wonderful to know that you found our service helpful and professional. Recommendations to family and friends are the highest compliment we can receive, and we truly appreciate your kind words.
Thank you for choosing RGB HI-FI & VIDEO LTD. We hope to be of service to you again in the future.
Kind regards,
The RGB Direct Team
Respuesta de RGB Direct
Thank you for your wonderful review, Nadine. We're delighted to hear that you found our team polite, helpful, and easy to deal with. Providing friendly and attentive customer service is something we take great pride in, so it's fantastic to know we met your expectations. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The RGB Direct Team
Respuesta de RGB Direct
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our team polite and helpful. Providing excellent customer service is always our priority, and it's great to know we made your experience a positive one. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
The RGB Direct Team
Respuesta de RGB Direct
Thank you for taking the time to leave such a positive review. We’re delighted to hear that you found the communication clear and the overall experience straightforward. We greatly appreciate your recommendation and look forward to assisting you again in the future.
Delivered as promised with warning of…
Delivered as promised with warning of arrival.
30 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave your feedback. We’re pleased to hear that your delivery arrived as promised and that you appreciated the advance notification of our arrival. We value your business and look forward to serving you again in the future.
Respuesta de RGB Direct
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that you found our team friendly and helpful, and that we were able to resolve your query promptly. We truly appreciate your kind comments and look forward to assisting you again in the future.
The floor tool is missing
The floor tool is missing - I emailed RGB and they haven’t got back to me yet.
2 de octubre de 2026
Respuesta de RGB Direct
Hi, we’re really sorry to hear that the floor tool was missing from your order. We completely understand how disappointing and frustrating this must be. Please get in touch with us directly so we can look into this for you and work to resolve the issue as quickly as possible. Thank you for bringing this to our attention, and we apologise for any inconvenience caused.
Respuesta de RGB Direct
Thank you for your kind feedback! We’re delighted to hear you were happy with our delivery service. We really appreciate your support and look forward to serving you again!
Great Thanks
3 de octubre de 2026
Respuesta de RGB Direct
Thank you for your kind feedback. We truly appreciate your support and are delighted to hear that you had a positive experience. We look forward to welcoming you again.
Respuesta de RGB Direct
We’re truly sorry to hear that you were disappointed with our service. Please accept our sincere apologies for not providing the experience you deserved. We take your feedback very seriously and will use it to improve. We would really appreciate the opportunity to make things right and hope you’ll give us another chance to provide you with the service we aim to deliver.
Respuesta de RGB Direct
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our service prompt and efficient. We truly appreciate your kind comments and look forward to serving you again in the future.
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