I had a replacement washing machine and it was taking a bit of time getting the machine into stock. Vicky at RGB kept me informed and contacted me immediately when it arrived. She arranged the deliver... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I recently experienced one of the very best customer‑service encounters I have had in a very long time, thanks to a young lady named Vicky. She was extremely polite, patient and helpful, and ful... Ver más
Make sure they put a covering over your flooring,they left my carpet covered in polystyrene and dirty marks. Also if your having a washing machine make sure they level the feet, they didn't with mi... Ver más
La empresa ha respondido
Hi I ordered a Samsung S93F OLED TV from RGB Direct and it was a great experience,from ordering online to receiving my order from BJS who also did a fantastic job and took great care with my OLED TV.I... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de electrodomésticos
- también en la categoría
- Tienda de electrónica
- Tienda de suministros de cocina
- Tienda de TV
Escrito por la empresa
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Escrito por la empresa
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Información de contacto
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Reino Unido
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Excelente
6 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 99% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service..kept to there…
Great service..kept to there promise.its a 5 stars for me
23 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your kind words and 5-star review! We're delighted to hear that you were happy with our service and that we delivered on our promise. Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again in the future.
Kind regards,
The RGB HiFi Team
Worse company for a delivery person who…
Worse company for a delivery person who turned upto my house had told me his only been here 5 days the team had no proper equipment for delivery very unprofessional company waste of time will never except a delivery from this company again
21 de septiembre de 2026
Opinión espontánea
Respuesta de RGB Direct
Hi Sefer,
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent delivery experience and the impression it left. We understand how frustrating it can be when a delivery does not go as expected.
We work closely with our delivery partners to ensure customers receive a professional service, so we are concerned by the issues you have described regarding the delivery team's preparedness and conduct. This is certainly not the standard we aim to provide.
We would appreciate the opportunity to investigate this matter further. Please contact our customer service team on 0208 478 1444 with your order details so we can review what happened and raise your concerns with the relevant delivery provider.
Kind regards,
The RGB Direct Team
Very nice people.
Very nice people.
Made sure everything was fine with me.
I was very happy.
21 de septiembre de 2026
Respuesta de RGB Direct
Hi David Rees,
Thank you for your 5-star review and for highlighting the politeness of our team. We're pleased to hear that your experience with us was a positive one and that our customer service made a good impression.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
The RGB Direct Team
Respuesta de RGB Direct
Hi David,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team polite and that your experience with RGB Direct was a positive one.
We pride ourselves on providing friendly and professional customer service, so it's great to know this was reflected in your interaction with us. We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The RGB Direct Team
Respuesta de RGB Direct
Hi Mrs Rosalia Pedro,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you were happy with the service you received from RGB Direct.
We truly appreciate your support and your kind feedback. We hope you enjoy your purchase, and if there's anything we can assist you with in the future, please don't hesitate to get in touch.
Kind regards,
The RGB Direct Team
Delivers at the time I was told it…
Delivers at the time I was told it would be and polite
22 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your feedback. We are pleased to hear that we were able to deliver as scheduled and that you found our team to be courteous. We value your trust and look forward to serving you in the future.
Efficient delivery service.
16 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your positive feedback! We're glad to hear you were satisfied with our efficient delivery service. We look forward to serving you again!
Excellent service
Excellent service, prompt help and resolution of any concerns highly recommend
19 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your wonderful feedback! We're thrilled to hear that you received excellent service and prompt assistance. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Very good service prompt
22 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to share your positive feedback. We are delighted to hear that you were pleased with the service provided. Your kind comments are greatly appreciated, and we look forward to welcoming you again in the future.
Great fast friendly service
Great fast friendly service
Delivery was quick and easy to book
18 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave us a review. We’re pleased to hear that you were satisfied with our service and found the delivery process quick and easy to arrange. We greatly appreciate your feedback and look forward to assisting you again in the future.
Simple delivery done right.
This is the third and last time I will reply.
The order was confirmed by General & Dominic, also by RGB Direct, giving a date and time for the delivery, on the morning of the delivery RGB Direct contacted me with a more accurate time. In the time slot given a driver walked up our drive, rang the door bell and presented me with a large box with Samsung on it took a photo and left.
This what was expected as it was just a delivery. The job was simple and nothing mor e was needed, the drive was polite and respectful. Thank You.
18 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to clarify and for your kind words. We’re pleased to hear that everything went smoothly with the delivery and that our driver was polite and respectful.
We really appreciate your feedback and your custom. Thank you again, and we hope to assist you again in the future.
Punctual and courteous
18 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to share your feedback. We are pleased to hear that you found our service punctual and courteous. We greatly appreciate your kind comments and look forward to assisting you again in the future.
The Delivery was smooth communicative…
The Delivery was smooth communicative and right on time
17 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your kind feedback. We’re pleased to hear that you found the delivery process smooth, communication clear, and the service punctual. We truly appreciate your support and look forward to assisting you again in the future.
Fantastic communication from start to…
Fantastic communication from start to delivery
18 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave such positive feedback. We’re pleased to hear that you were satisfied with the communication and service provided throughout the process, from initial contact through to delivery. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Delivery drivers were polite and…
Delivery drivers were polite and courtious delivering my new dishwasher and removing old one for recycling.
14 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave such positive feedback. We’re pleased to hear that our delivery team provided a polite and courteous service and that the delivery of your new dishwasher, along with the removal and recycling of your old appliance, was handled efficiently. We truly appreciate your feedback and look forward to assisting you again in the future.
Respuesta de RGB Direct
Thank you so much for your kind words! We're delighted to hear you received great service. We look forward to serving you again!
They delivered on time
They delivered on time. Phone me when they were half an hour away.
20 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave us a review. We’re delighted to hear that your delivery arrived on time and that our team provided advance notice of their arrival. We greatly appreciate your feedback and look forward to assisting you again in the future.
Respuesta de RGB Direct
Thank you for taking the time to leave us a review. We’re pleased to hear that you were satisfied with our service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
The prompt and efficient service was…
The prompt and efficient service was refreshing
19 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your kind words! We’re delighted to hear that you found our service prompt and efficient. We really appreciate your feedback and look forward to welcoming you again!
Haven’t received it yet will chase it…
Haven’t received it yet will chase it on Monday
19 de septiembre de 2026
Respuesta de RGB Direct
We’re sorry to hear you haven’t received your order yet. Your order was placed with a selected delivery date of 22nd September, so it is still within the requested delivery timeframe. We understand the frustration and appreciate your patience. If it hasn’t arrived by then, please do get in touch and we’ll be happy to look into it for you.
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