I had a replacement washing machine and it was taking a bit of time getting the machine into stock. Vicky at RGB kept me informed and contacted me immediately when it arrived. She arranged the deliver... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I recently experienced one of the very best customer‑service encounters I have had in a very long time, thanks to a young lady named Vicky. She was extremely polite, patient and helpful, and ful... Ver más
Make sure they put a covering over your flooring,they left my carpet covered in polystyrene and dirty marks. Also if your having a washing machine make sure they level the feet, they didn't with mi... Ver más
La empresa ha respondido
Hi I ordered a Samsung S93F OLED TV from RGB Direct and it was a great experience,from ordering online to receiving my order from BJS who also did a fantastic job and took great care with my OLED TV.I... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de electrodomésticos
- también en la categoría
- Tienda de electrónica
- Tienda de suministros de cocina
- Tienda de TV
Escrito por la empresa
RGB Direct is the online division of RGB Hi-Fi& Video, established 1990 we have become one of the largest independent electrical retailers in the UK
RGB Electrical Superstore Details
Escrito por la empresa
- Secure Shopping
- 100% Secure Shopping. We use the very latest technology to ensure that all ordering is secure and safe
- Services
- RGB offers a range of bespoke services which help cater for all customers, whether large or small.
- Price Policy
- We continually monitor our prices to keep ahead of our competitors. This takes time due to prices changing constantly and it is therefore impractical for us to always offer the best prices.
Información de contacto
Unit 22, Heronsgate Trading Estate, Paycocke Road, SS14 3EU, Basildon, Reino Unido
- 020 8924 7744
- info@rgbdirect.co.uk
- www.rgbdirect.co.uk
Televisions
4,4
Excelente
6 mil opiniones
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Excellent service
Has to 5 stars. Prompt updates, and delivery. Then customer service took the liberty to call to ask how the delivery was which I did like. There was something the driver didn’t do. But it was fine as everything else was so smooth.
11 de junio de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you were satisfied with the prompt updates, delivery service, and follow-up from our customer service team. We also appreciate your feedback regarding the driver, which we will take on board as we continue to improve our service. Thank you again for your kind feedback and for choosing us.
Excellent delivery service the guys…
Excellent delivery service the guys where very helpful and polite
19 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that you were pleased with our delivery service and that our team provided a helpful and courteous experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
IT SHOULD NOT TAKE THAT LONG
IT SHOULD NOT TAKE THAT LONG
AFTER PICK UP OF TV TO BE ASSED
BY YOU NO TV FOR 3 WEAKS WHY PAY INSURANCE.
15 de septiembre de 2026
Respuesta de RGB Direct
We’re sorry to hear about your experience and understand how frustrating it must be to be without your TV for three weeks. We appreciate your patience while the assessment process was being completed.
We understand your concerns about the time taken. We’re always looking for ways to improve our service and reduce delays. If you could please contact us directly, we’d be happy to look into what happened and see how we can assist further.
Respuesta de RGB Direct
Thank you for your kind review! We’re delighted to hear you were happy with our service. We really appreciate your support and look forward to welcoming you again soon!
Very helpful and careful bringing tv in…
Very helpful and careful bringing tv in house.
18 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to leave us such a positive review. We’re pleased to hear that you were satisfied with our service and that our team handled the delivery and installation of your TV with care and professionalism. We truly appreciate your feedback and look forward to assisting you again in the future.
He was polite and quite early in the…
He was polite and quite early in the time slot
18 de septiembre de 2026
Respuesta de RGB Direct
Thank you for your positive feedback. We’re pleased to hear that you found him polite and punctual. We greatly appreciate you taking the time to share your experience and look forward to welcoming you again in the future.
Great service extremely fast excellent…
Great service extremely fast excellent communication 10/10 for the service tech guy that came to my house
17 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to share your excellent feedback. We are delighted to hear that you were pleased with the service, prompt communication, and professionalism of our technician. Your 10/10 rating and kind comments are greatly appreciated and will be shared with our team. We look forward to assisting you again in the future.
Respuesta de RGB Direct
Hi Tony,
Thank you for your review. We're delighted to hear that you found our delivery service excellent.
We work hard to ensure orders arrive promptly and efficiently, so it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
RGB Direct Customer Services Team
Swift delivery
17 de septiembre de 2026
Respuesta de RGB Direct
Hi Henry,
Thank you for your review. We're delighted to hear that your order arrived quickly and that you were pleased with our delivery service.
We appreciate your feedback and hope to serve you again soon.
Kind regards,
RGB Direct Customer Services Team
Excellent from D&G shame about delivery
It is the first time we have come across this company,the delivery experience started well,goods where unloaded,and it is there policy to delivered to a room and left with packing on if they cannot put the item in room it was meant for,would have unpacked and put in correct room if we gave them a back hander !!!!Would also been nice if they spoke in English all the time instead of there native language even on the phone as didn’t know and could not understand any of it.The service we got from D&G was and always is top standard
12 de septiembre de 2026
Respuesta de RGB Direct
Hi Audrey,
Thank you for your feedback. We're pleased to hear you were happy with the service from D&G.
We're sorry the delivery experience didn't fully meet your expectations. We will pass your comments to our courier service regarding item placement and communication to the delivery team for review.
If there is anything else that you want to address, please contact us on 0208 478 1444 with your order number.
Thank you for your order and for taking the time to share your experience.
Kind regards,
RGB Direct Customer Service Team
The tall young man with ginger beard I…
The tall young man with ginger beard I cannot remember his name only the initial of first name E, well mannered courteous, used covering for his shoes..gave good advice..very professional and down to earth at the same time!! I checked the form he left me but his name not on it.you need to pay him more!! A great assest to the company!! I am also pleased with the decision outcome -new TV. I am happy with my new product delivery went very well too.
Pauline
3 de septiembre de 2026
Respuesta de RGB Direct
Hi Pauline,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that our engineer provided a professional, courteous, and helpful service, and we'll make sure your kind comments are passed on to him. It's especially rewarding to know that you were pleased with the outcome of your claim and that the delivery of your replacement TV went smoothly.
We truly appreciate your feedback and are grateful for your support. Thank you for choosing us, and we hope you enjoy your new TV.
Kind regards,
The RGB Direct / Domestic & General Team
RGB pain continues. Caveat Emptor!!!
RGB delivered a "faulty" brand new NEF combination microwave oven on 28/08/26. It has taken until today to collect it, they refused to do so without an engineer visit despite me offerng to upload photo and video of the fault code. Now I have to wait for them to deliver a new (hopefully fault free) item, they refused to do it at the same time as collecting the old item. The saga continues, it has been painful and the very opposite of a John Lewis experience. Regretfully Domestic & General insurance only specified RGB as their supplier.
15 de septiembre de 2026
Opinión espontánea
Respuesta de RGB Direct
Hi,
Thank you for your feedback. We're very sorry to hear about your experience and understand your frustration.
As the appliance was reported as faulty on arrival, we were required to follow the manufacturer's warranty process, which initially included an engineer assessment. We appreciate that this caused delays and apologise for the inconvenience.
We're pleased that the collection has now been completed and are working to get your replacement delivered as quickly as possible. Thank you for your patience, and we hope the replacement appliance restores your confidence in our service.
Kind regards,
RGB Direct Customer Service Team
Thank you a nice easy transaction kept…
Thank you a nice easy transaction kept well informed about my delivery and it arrived with in the time specified 5***** service
9 de septiembre de 2026
Opinión espontánea
Respuesta de RGB Direct
Thank you, Pauline, for your wonderful review and kind words about our engineer. We're delighted to hear that you found him professional, courteous, and helpful throughout the visit, and we'll be sure to pass on your feedback to him and his manager. We're also pleased that you're happy with the outcome of your claim, your replacement TV, and the delivery service. Thank you for taking the time to share your experience, and we hope you enjoy your new TV for many years to come.
Friendly Efficient Good Delivery Service
Friendly Efficient Good Delivery Service
12 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to share your positive feedback. We are pleased to hear that you were satisfied with our friendly and efficient service, as well as the delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
CAME ON TIME
On time nice man to talk to & we both checked the box my TV came in. He also took 2 photos we both noticed & agreed box was damaged but not to the point that would damage my TV.
11 de septiembre de 2026
Respuesta de RGB Direct
Thanks so much for the great review! I really appreciate it. Glad we could check everything together and make sure the TV was okay despite the damaged box. It was nice meeting you, and I’m glad everything worked out!
Excellent communication and customer…
Excellent communication and customer service. Delivered efficiently
11 de septiembre de 2026
Respuesta de RGB Direct
Thank you for taking the time to share your positive feedback. We are pleased to hear that you were satisfied with our communication, customer service, and efficient delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Respuesta de RGB Direct
Thank you for your positive feedback. We’re pleased to hear that your delivery arrived on time. We truly appreciate your support and look forward to serving you again.
Good from start to finish from time of…
Good from start to finish from time of ordering to dilivery
11 de septiembre de 2026
Respuesta de RGB Direct
Thank you so much for your lovely review! We’re delighted to hear that everything went smoothly from ordering through to delivery. We really appreciate your support and hope to serve you again soon!
Delivery drivers 116 was brilliant…
Delivery drivers 116 was brilliant thank you
11 de septiembre de 2026
Respuesta de RGB Direct
Thank you so much for your kind review! We’re delighted to hear that Delivery Driver 116 provided such a brilliant service. We’ll be sure to pass on your lovely feedback.
Dreadful experience
Dreadful experience. Refused to take my fridge freezer due to 'access issues'. There were none. The two men attempted to take the appliance out of my arched doorway in an upright position. They asked me what they should do. I suggested they try tilting it. They repeatedly asked me what they should do. They took photos and called their office. The appliance was brought into the kitchen by two men, but these two men could not get it out. Even worse, they refused to deliver my replacement appliance. Embarrassingly, my son and I (55 and with arthritis) managed to take it into the garden in less than five minutes. Would not recommend.
10 de septiembre de 2026
Respuesta de RGB Direct
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly as you were expecting your replacement appliance to be delivered at the same time.
We take feedback like this seriously. Our delivery teams are required to assess access and ensure that appliances can be moved safely without causing injury or damage to the property or appliance. However, we appreciate from your comments that you feel the situation could and should have been handled differently.
We’re also sorry that you were left feeling that you had to resolve the situation yourselves. This is certainly not the experience we want for our customers.
We would welcome the opportunity to look into what happened with the delivery team and review the circumstances fully. Please contact us directly with your order details so that we can investigate this further and see how we can assist.
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