rgplants.co.uk Opiniones 

Fascinating reply from the proprietors of RG Plants. I think they protest too much! My so-called "fake review" is regarding a REAL order I made from RG Plants.

At the time of writing, 84% of Trustpilot reviews are ONE star, with an overall rating of "Poor.". This is not compatible with the statement that RG Plants "Trustpilot reviews suffer very few negative responses over the last few years"

Regarding the allegation that "Mr Tennant has never purchased from us and is a fake customer", I have full documentation of the order and emails, including a screen save taken TODAY of my order on RG plants own website.

All such transactions leave an auditable trail. In case the proprietors are having difficulty finding my order, here are the details:

Ordered 27/5/2023 10:07

RG Plants Order number: 5952/270523/00

Goods: Fuchsia plants, Onion plant

Payment method: PayPal

Paypal Transaction number: 3D9605025J443662V

Sum paid: £23.45 (of which PayPal has now given partial refund)

At the time I had ordered, I registered on the RG Plants site, and the Order status on RG Plants website remained as "pending" for several months before I took action. Status has NOW magically changed to "Cancelled!"

I have screen saves of all the documentation.

I have no financial axe to grind here, only a determination to "out" disreputable trading behaviour. As previously stated, I have reported the alleged fraud to the Police via the Action Fraud site.

Action Fraud incident number: NFRC230605999372

I again advise that anyone similarly defrauded do the same.

As indicated, all the company information required in order to report a company to Action Fraud is public and is freely available on the Companies House website. The Company number on the site is 1710235. The Companies House also includes the proprietors' names and accounts submitted.

As also previously indicated, anyone reporting the company to Action Fraud will need:

Company name
Web address
Any email addresses used
Company number
Directors' names
Date of order
Goods ordered
Sums involved

I ordered £38 worth of plants , never got them ,didn’t get my money back either , despite sending them 3 Emails.Please don’t do it .I certainly wouldn’t give them
The time of day.keep your money.

I ordered plants earlier this year, nothing turned up. I have emailed with no acknowledgement.
Non existing customer service. I am leaving a 1 star review only because I can't leave zero. £30 odd pound taken or should I say embezzled. Do not order from this company as you won't receive the order but they will happily take your money.

Absolutely hopeless. No sign of any plants after a month so had to get bank to charge back. Avoid at all costs.
Update: plants finally arrived after almost 2 months.

Ordered a plant on 6 June, no plant arrived. Tried phoning and emailing but got no response from either line of communication. So after a few weeks, I contacted my bank to get a REFUND because this company is a scam. Successfully got refund without any difficulty. So I suggest anyone else experiencing the same non delivery problem and no communication with the company to do the same. Good luck everyone!!!!

Judging from the adverse reviews this company has no respect for its customers. Like other reviewers I ordered back in January and never received my plants. No answer to my many emails. A recorded message on the telephone repeats Message Box full. Impossible to contact this company. Luckily I was able to claim my money back via my credit card. Do not, I repeat not purchase from this company.

Despite many e-mails, and attempted phone calls, no response, no plants, and left with no option than take them to small claims court. Angry as have had no plants availability in the local area due to waiting so long. Will never even try to use them again.

After placing a large order for Pelargoniums and other miscellaneous patio plants in January, I finally received part of my order very late in season with several item's marked as to follow .
After waiting further weeks without plants arriving, or any form of communication I emailed asking for money to be refunded.
I am STILL waiting and despite trying to telephone them, they have not replied.
I intend to warn everyone of their poor service in all plant groups to which I am a member.
Such a shame that they obviously do not care about their customers, or worry about the power of social media !
I will not be ordering from R G Plants again !!

I placed an order of Fuchsia Ernie for a 100th birthday gift on 14/05/23. 10 days later when it became evident the plants would not arrive in time for the celebration, I tried to cancel my order and obtain a refund...
RG plants do not answer their phone.
RG plants do not process their emails in a reasonable time frame. Laura replies (thank you) but presumably needs management to authorise refunds. All indications suggest management are ineffective (or rude) or both.
I requested a refund 24th May, 26th May, 30th May, 5th June, 7th June and 22nd June.
I finally received a refund via cheque 13th July - which was appreciated. It is worth noting this has taken nearly two months to process. I feel my repeated emailing and Trust Pilot reviews have had a large part to play in this.
Best avoid.

I placed an order 16/3/23, delivery should have been 3rd week in May, I'm still waiting, delivery status is still pending. I've e-mailed 3 times and messaged them on Facebook, no response. Tried phoning, goes to voicemail, can't leave a message as inbox is full. Wish I'd read the reviews first. Avoid this company at all costs!

I placed an order for 15 petunias in April 2023, it is now June 2023 and my order is still 'pending'. Despite several times asking for information regarding my order I have not received any communications from this business.

Its easy to speculate along the lines of intentional fraud (take money without intent to supply goods) but whilst this *might* be the situation it could also be because of an accident, illness, or even death. If these are the reasons and this a sole trader business then maybe there is no-one else to even dispatch orders, or even communicate with customers?

It wlil be a real shame if this business ceases trading as some of the colour combinations it was offering for sale are not available (online) anywhere else here within the UK.

Edit to add: On 21st July I received an email from Trustpilot, it seems that RG Plants have been seeking further information. This is the first I've heard of this. Anyway, the invoice number is 5488/180423/00, dated 18/4/2023 at 11:49 and I paid by PayPal. I would like this resolved amicably, and NOT by me seeking a refund from PayPal, as it would give me greater confidence that I would have a better experience 'next time' (in 2024)

Edit to add, 29 July 2023, as the note below suggests, I have received a full refund and an apology. For this I am grateful.

Firstly note that 82% of reviews are 1star. I was told that plants had been dispatched - not true. I was told that a refund had been made - not true. The only way this company will be stopped is if we all get together. Entries in Facebook, Twitter etc will get the ball rolling. I am currently in discussion with the Insolvency Service. We owe it to fellow gardeners to shut this company down.

I contacted RG plants to find out when my order might be shipped and was reassured by their fast response. It was then partially shipped within the time they stated. I contacted as I had not received it and again received a fast response stating that the tracking shows 'problem with delivery' and therefore my plants had been packed in the dark for 8 days. I was informed if they do arrive to take photos so they could make a claim with he courier (so clearly they know that the plants will not arrive in good condition after this length of time). So all good. Not their fault. Fast responses. What could go wrong?

Well since the arrival of the plants (which are in awful condition and some completely snapped) and sending the photos responses now take days, I have been told all info has been passed to a manager who would contact me shortly. 3 days later nothing still. I have requested a refund and offered to return the plants but all communication has stopped. Please can someone sort this out....

Dreadful service. Order placed 04/02/2023, received partial order in April, heard nothing more so chased with email. Eventual reply suggested rest if the order would be dispatched "at the weekend". That never happened and received no further communication. Plugs supplied not great and though delivery note said 40 plugs only received 30!
Have emailed to cancel remaining order and have asked for a refund. Never dealing with them again!

I ordered 80 plug plants on 17/03/23. I emailed them on 05/04/23 politely asking when delivery would be.
I got an email back saying they would be dispatched within 28 days like stated in my confirmation email.
It's now day 39 and not answering emails or phone call.
I've asked for a refund in my email as it looks like there not going to be sent out.
We shall see if I get that.
Steer well clear of this very unprofessional company.

UPDATE. 21/04/23
Healthy plug plants arrived today they all look in good oder looking forward to a colourful summer garden

My husband ordered and paid for plants on 7th February despite 4 attempts at contacting this company by email and phone he has had no response. The order says "dispatch 2023" well that's been so many weeks now we didn't realise it's coming 15 miles and would have pick the plants up ourselves saving £4.95 postage and that is exactly what we will do

Fair play. After I wrote a negative review, the Proprietor contacted me and explained they had lost my address for plant delivery. I was given the choice of a refund or have the tree delivered - I opted for delivery and received it this evening from the proprietor. The administration system probably needs an overhaul, but Mr. Weaving seemed keen to provide a service and provide quality products.

24 March 2023 I received 30 Plug Plants of mixed Tumbelina Petunias and 6 Bacopa Giga Plug Plants. All arrived very carefully packed and all exceptionally healthy plants. I’ve taken note of the Plug Plant Care Sheet which sets out very clearly how to handle/plant/store the plants until safe to plant outdoors. They are now all planted and watered in small pots everyone looking healthy. Extremely Happy with my purchase and wouldn’t hesitate recommending RG Plants Ltd to others.

I ordered a variety of plug plants from this company. The arrived on time & well packaged. I have been ordering plug plants for many years from a variety of suppliers but R G Plants have been the best so far. The plants were healthy, well grown with no rot. I will use them again.

Waited 3 weeks for delivery. Really good quality Heuchera recieved