Richer Sounds - Bournemouth Opiniones 

1602
TrustScore: 5 sobre 5

4,9

545 Christchurch Road, BH1 4AH Bournemouth, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase. After being quoted 3-5 days delivery I was surprised to receive it the next day.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 545 Christchurch Road, BH1 4AH, Bournemouth, Reino Unido

  • 0333 900 0058

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,9

Todas las opiniones

(1602)

24.651 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Put simply Excellent customer service…

Put simply Excellent customer service and value for money
Other companies should take a leaf out of their book
Well done Paul and many thanks for helping me find the right product 10/10

19 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Staff attentive with good product…

Staff attentive with good product knowledge and I felt safe and satisfied with the whole product purchase

17 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Really friendly and helpful advice

Really friendly and helpful advice

13 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

A very nice greeting on arrival.

The greeting we received as we entered the shop was a very good start. Once we said the equipment we hoped to buy a very helpful assistant joined us.
With his help and guidance we found the turntable that was exactly what we had in mind.
A very successful purchase.

15 de enero de 2026
Valorada con 5 estrellas sobre 5

Purchase of TV sound bar and also a music streamer DAC total value circa £600

I was aware that Richer Sounds has an excellent reputation via Which the Consumer Organisation. Also through previous personal use.

I phoned in advance and said what I was looking to purchase.

When I arrived I was greeted courteously.
All of my product technical questions were answered and relevant details explained so that I could choose between devices and make the right purchase.

Much better than buying online. At Richer one can deal with a knowledgable staff member.

I was also shown the listening room which was useful, with a view to any future purchases.

The goods were delivered on time as agreed.

I will install the kit in a few weeks, confident in the knowledge that if I have any questions I will be helped on the phone by someone knowledgeable.

Also a six year guarantee is part of the deal unlike many other outlets.

Thank you and well done Richer Sounds.
Your accolades are well deserved.

17 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

all at the shop were super helpful and…

all at the shop were super helpful and guided me to what I was looking for initially ... then a budget change allowed for a 'better' choice and they thought it was a good choice .... Technics turntable and Triangle active speakers ... Sounds Fantastic

13 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Paul was very helpful

Paul was very helpful , delivery on time. Seamless purchase of my new tv!

16 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Everything

Everything

14 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very knowledgeable, friendly and good customer service

I was looking for a vinyl record player and wasn’t sure which one to choose. The staff at Richer Sounds, Bournemouth were incredibly knowledgeable and helped me narrow down the right option without any pressure. They gave clear, honest advice, made the whole buying process effortless, and were genuinely friendly throughout. Excellent customer service all around — highly recommended.

14 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Prompt, hassle free service

My request to purchase my headphones and take it off the credit voucher through telesales was easy to do. The service was prompt and hassle free.

11 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great advice and product knowledge.very…

Great advice and product knowledge.very helpful salesman and made me feel that i could come in or call anytime for further help (no doubt i will).Shame about shop location.

10 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Richer Sounds prices can never be…

Richer Sounds prices can never be beaten. But what makes them special is their, above and beyond, customer service which is the best of any business/organisation with whom I've had dealings/purchases. Cannot recommend them highly enough.

10 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

Purchase…

Knowledge of Lewis in store about appliance bought. However i would love it if you had spelt my name correctly on my invoice and in emails you are now sending me. Corrected after email and review thanks.

9 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for the feedback and so sorry for the spelling error, I will arrange for the customer to follow up and rectify this for you asap..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

First choice for hifi

First choice for hifi. Staff always knowledgeable about products.

9 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Good Experience

Very friendly and helpful. Knowledgeable and not pushy. Explained what I was buying. Good value as well.

9 de enero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más