Richer Sounds - Bournemouth Opiniones 

1661
•
TrustScore: 5 sobre 5

4,9

545 Christchurch Road, BH1 4AH Bournemouth, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Called in because I was looking for a price match and they couldn't have been more helpful. Price was matched (and reduced further), delivery was super prompt and I received a call a few days after to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What made your experience great? Being able to ring up and speak to a real person who gave very good advice enabling me to buy a product that is working well and within my budget.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Well I believe that the Experience was a total success due to many factors i.e. I "applied" myself to the "task-in-hand" cos it became increasingly apparent en route that I did actually Want what I wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I wanted and new replacement TV. I did not really know what make or the type that I wanted. I had looked online and been to another national electrical retailer. This had left me a bit... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 545 Christchurch Road, BH1 4AH, Bournemouth, Reino Unido

  • 0333 900 0058

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1661)

24.662 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Phenomenal customer service - always

The team at Richer Sounds are always extremely helpful, knowledgeable and super friendly!

22 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 4 estrellas sobre 5

Aaron was very helpful in Bournemouth…

Aaron was very helpful in Bournemouth shop. Helped us make a decision. Would have been 5 star but there was an issue with the tv. However it was swapped the following day. Shops should be judged no5 only on price but also how they resolve problems which was done promptly and without any fuss.

20 de febrero de 2026
Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff. Thanks Aaron and Paul

12 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I purchased a Humax FHR6000T

I purchased a Humax FHR6000T. The first box didn't perform well. I spoke to the manager at Boscombe branch Paul who went over and above to correct the problem, and is still working on the continuing problem. HUMAX 1 STAR PAUL 10 STARS give him a bonus. 11

11 de febrero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Really helpful and informative service…

Really helpful and informative service and I left with what I wanted.

19 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Efficient and very quick delivery

Richer Sounds was recommended to me by a friend, it was very easy to find exactly what I wanted and the delivery was much quicker than expected.

17 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Richer sounds richer experience

Great store great prices brilliant staff who are all very knowledgeable about the product s , I wouldn’t go anywhere else , why would you ? 5 star service in every way ,

17 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Always a great service from the team in…

Always a great service from the team in Bournemouth. Never try to upsell you anything. Full of information.

15 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Came to the Bournemouth store to…

Came to the Bournemouth store to purchase an amplifier and the service and information was incredible. I received such a good price on the amp (open box product) that I purchased a turntable as well. Will definitely return for future purchases

15 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Highly recommend

Really competitive price on the product we purchased and helpful staff when we collected the order

24 de mayo de 2025
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

customer satisfaction.

I was unsure about the name and type
Of soundboard I needed for my size room and the highest quality of sound for my limited budget. The assistant Mr
Lewis suggested a Dennon, and I must say I am over the moon with the result.

13 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

A satisfied customer

Firstly, it is a sad fact that there are fewer specialist hi-fi retailers in Bournemouth than there were, say, twenty years ago, so our choice was somewhat limited in this respect. That isn't meant to be a back-handed compliment by the way - just setting context. We really did receive first class service in-store and it was great to receive help from someone (Dan) who actually knew what he was talking about, which is welcome when you're spending significant amounts of cash on a product. No hard-sell, just helpful advice. We could certainly recommend your company to anyone else who was thinking of purchasing a new hi-fi setup.

8 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Make sure to check out Richer Sounds

Telesales was a convenient way to source a Chord Mojo 2 at a bargain price.
Staff were friendly, accommodating and made the over the phone purchase straightforward and easy.
Whenever I next need any audiovisual equipment I’ll make sure to give Richer Sounds a go! Highly recommended.

6 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent service.

We were extremely pleased with the service and excellent advise that we were given. Highly recommended.

9 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Good experience as always

Good experience as always. Good knowledge from your staff, very helpful.
I will return at a later date.

9 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Popped in to the local store as moral…

Popped in to the local store as moral support for a friend and made the most of asking one of the RS team about a specific item. The advice and options given resulted in a purchase, plus as a treat, we managed to get a showing of the opening sequence of the F1 movie in the demo room, very nice. Great service and a great team at the store.

7 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

These guys really know their stuff

These guys really know their stuff. Was given a HiFi for a present and needed some speakers. Really helpful and great price (£100 off as a VIP member). Not in stock but they ordered them and they arrived next day. Fantastic service.

13 de febrero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Valorada con 3 estrellas sobre 5

YOUR PURCHASE MAY NOT BE DELIVERD TO YOU HOME

Polite young man very helpful quick service .When it came to delivering my TV not so good .It was not sent to my home as expected but to a pickup point.as I am over 80years old this was not easy, maybe I could have been told this at the start. I was surprised to be given a telephone number of someone if I needed my T V set up which Idid so far I have not been able to contact anyone at the given number

2 de febrero de 2026
Logotipo de Richer Sounds - Bournemouth

Respuesta de Richer Sounds - Bournemouth

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

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