Our order was placed over the telephone with your Cambridge shop - your staff were very helpful and gave useful and helpful advice. The order process was handled quickly, efficiently and effectively.... Ver más
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Our order was placed over the telephone with your Cambridge shop - your staff were very helpful and gave useful and helpful advice. The order process was handled quickly, efficiently and effectively.... Ver más
La empresa ha respondido
At the local branch I was able to talk to the person I first made contact with easily when I had queries about products. And when he was unavailable I still got the info I needed via email from other... Ver más
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Picked up a new deck recently which I’m very happy with. Very convenient to be able to collect in person and staff were friendly and efficient. I recommend this store for their selection and good valu... Ver más
La empresa ha respondido
I received some excellent advice on an audio system by phone and email, but wishing to see some physical examples of the recommended items, I travelled to the Cambridge store. Sadly this was nowhere n... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
25 Hills Road, CB2 1NW, Cambridge, Reino Unido
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We bought an all-in-one cd player in store from the Cambridge branch and could not be happier with our purchase or with the service! Paul was thoughtful and helpful throughout and we'll definitely be coming back again!

Respuesta de Richer Sounds - Cambridge
Excellent customer service from very knowledgeable staff

Respuesta de Richer Sounds - Cambridge
Received great advice for my purchase of a complete system. Booked an appointment with Olivia who took the time to show me options and set up several demonstrations.
The difference in sound at different price points.
I wanted a deck,amp, cd player and speakers.
Loved the speaker stands as well

Respuesta de Richer Sounds - Cambridge
Phenomenonal service and very knowledgeable staff who were all incredibly helpful.I would definitely recommend

Respuesta de Richer Sounds - Cambridge
Great experience. Tom was very helpful on the phone/email and in person

Respuesta de Richer Sounds - Cambridge
Friendly, knowledgeable staff, competitive prices and next day delivery to the shop. All excellent!

Respuesta de Richer Sounds - Cambridge
Tom in the shop was super helpful even though it was a click and collect order.

Respuesta de Richer Sounds - Cambridge
Very friendly and helpful staff , specifically interacted with Olivia, Tom and Paul to remote arrange delivery of hi fi. Olivia was very knowledgeable and helped determine choice and Tom and Paul worked with some difficult logistics, well done and thank you.

Respuesta de Richer Sounds - Cambridge
Brilliant advise given over the phone which made the process of buying the right cd deck to fit in with my existing system so easy.
So pleased with recommendation and sound is better than expected.

Respuesta de Richer Sounds - Cambridge
Really helpful and knowledgeable staff from booking a hearing to advice on the day.

Respuesta de Richer Sounds - Cambridge
Bought in store at Cambridge. Manager arranged next day delivery for me. Delivered by DPD with excellent communication & on time delivery. Staff had experience of these type of headphones. Unfortunately these headphones come under your no return for hygenic reasons so I couldn't compare the different models to hear what was suitable. I managed to try them out at a local department store which had them on a tethered display linked to a bluetooth demonstration unit so I could choose the model I liked. These headphone styles are as hygenic as sunglasses as they do not fit inside the ear.

Respuesta de Richer Sounds - Cambridge
Extremely helpful staff in making decision as to what to buy and then great back up service sorting out installing issues afterwards

Respuesta de Richer Sounds - Cambridge
I want to give a big thanks to the shop manager Olivia and Paul at the Cambridge shop.
I have purchased a Samsung OLED TV but it is faulty out of factory. Unfortunately the model is discontinued. Although finally I have to return the TV, this is indeed a very positive experience - Olivia and Paul are very professional, fair and helpful in resolving my issue in the whole process, making my whole family their happy customer.
No wonder why Richer Sounds has such a great reputation. Highly recommended!

Respuesta de Richer Sounds - Cambridge
I was interested in buying the SP3000T A&K portable player put wanted to hear it first to check it really was a significant improvement on the SP 2000t. Tom was extremely flexible in trying to meet my needs and arrange for the player to be sent to me so I could try it at home. Delighted with the player,
delighted with the service.

Respuesta de Richer Sounds - Cambridge
I received great personalised advice on my speaker needs and got a fantastic set of new speakers. No hard sell, no rush tactics - just honest helpful advice. Love the new Dali speakers which fit perfectly with my setup.

Respuesta de Richer Sounds - Cambridge
Fantastic and personable service that delivered first time. Highly recommended

Respuesta de Richer Sounds - Cambridge
The store manager was quick to reply and had a no nonsense manner which I really appreciated.

Respuesta de Richer Sounds - Cambridge
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