Richer Sounds - Cambridge Opiniones 

1764
•
TrustScore: 5 sobre 5

4,9

25 Hills Road, CB2 1NW Cambridge, GB

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Our order was placed over the telephone with your Cambridge shop - your staff were very helpful and gave useful and helpful advice. The order process was handled quickly, efficiently and effectively.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

At the local branch I was able to talk to the person I first made contact with easily when I had queries about products. And when he was unavailable I still got the info I needed via email from other... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Picked up a new deck recently which I’m very happy with. Very convenient to be able to collect in person and staff were friendly and efficient. I recommend this store for their selection and good valu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I received some excellent advice on an audio system by phone and email, but wishing to see some physical examples of the recommended items, I travelled to the Cambridge store. Sadly this was nowhere n... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1764)

24.500 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and product

We bought an all-in-one cd player in store from the Cambridge branch and could not be happier with our purchase or with the service! Paul was thoughtful and helpful throughout and we'll definitely be coming back again!

9 de septiembre de 2026
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Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Received great advice for my purchase…

Received great advice for my purchase of a complete system. Booked an appointment with Olivia who took the time to show me options and set up several demonstrations.
The difference in sound at different price points.
I wanted a deck,amp, cd player and speakers.
Loved the speaker stands as well

8 de septiembre de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Phenomenonal service and very…

Phenomenonal service and very knowledgeable staff who were all incredibly helpful.I would definitely recommend

7 de septiembre de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great experience

Great experience. Tom was very helpful on the phone/email and in person

5 de septiembre de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Denon DCD-900NE CD player

Friendly, knowledgeable staff, competitive prices and next day delivery to the shop. All excellent!

2 de septiembre de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Always great service

2 de septiembre de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very friendly and helpful staff

Very friendly and helpful staff , specifically interacted with Olivia, Tom and Paul to remote arrange delivery of hi fi. Olivia was very knowledgeable and helped determine choice and Tom and Paul worked with some difficult logistics, well done and thank you.

26 de agosto de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Brilliant advise given over the phone…

Brilliant advise given over the phone which made the process of buying the right cd deck to fit in with my existing system so easy.
So pleased with recommendation and sound is better than expected.

27 de agosto de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable staff…

Really helpful and knowledgeable staff from booking a hearing to advice on the day.

21 de agosto de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Bought in store at Cambridge

Bought in store at Cambridge. Manager arranged next day delivery for me. Delivered by DPD with excellent communication & on time delivery. Staff had experience of these type of headphones. Unfortunately these headphones come under your no return for hygenic reasons so I couldn't compare the different models to hear what was suitable. I managed to try them out at a local department store which had them on a tethered display linked to a bluetooth demonstration unit so I could choose the model I liked. These headphone styles are as hygenic as sunglasses as they do not fit inside the ear.

25 de agosto de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Extremely helpful staff

Extremely helpful staff in making decision as to what to buy and then great back up service sorting out installing issues afterwards

14 de agosto de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great customer experience at Cambridge Shop

I want to give a big thanks to the shop manager Olivia and Paul at the Cambridge shop.

I have purchased a Samsung OLED TV but it is faulty out of factory. Unfortunately the model is discontinued. Although finally I have to return the TV, this is indeed a very positive experience - Olivia and Paul are very professional, fair and helpful in resolving my issue in the whole process, making my whole family their happy customer.

No wonder why Richer Sounds has such a great reputation. Highly recommended!

25 de agosto de 2026
Opinión espontánea
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great service

I was interested in buying the SP3000T A&K portable player put wanted to hear it first to check it really was a significant improvement on the SP 2000t. Tom was extremely flexible in trying to meet my needs and arrange for the player to be sent to me so I could try it at home. Delighted with the player,
delighted with the service.

17 de agosto de 2026
Opinión espontánea
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I received great personalised advice on…

I received great personalised advice on my speaker needs and got a fantastic set of new speakers. No hard sell, no rush tactics - just honest helpful advice. Love the new Dali speakers which fit perfectly with my setup.

13 de junio de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Fantastic and personable service that…

Fantastic and personable service that delivered first time. Highly recommended

18 de agosto de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

The store manager was quick to reply…

The store manager was quick to reply and had a no nonsense manner which I really appreciated.

18 de agosto de 2026
Logotipo de Richer Sounds - Cambridge

Respuesta de Richer Sounds - Cambridge

Thanks for your kind review, we look forward to your next visit.

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