Richer Sounds - Cheltenham Opiniones 

2084
•
TrustScore: 5 sobre 5

4,9

31 High Street, GL50 1DX Cheltenham, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having had a few difficulties with the tactile controls on a pair off new headphones followimg a recent purchase. I returned to Richer Sounds for help. I was treated extremely polightly by the Manger... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a problem with a fault on a recently purchased cd/ radio player. We contacted the company and there was no messing about ……. Just a straightforward exchange. Excellent service.The staff member... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good service, the person who helped me was informative and he knew well his subject. I ended up buying a higher spec TV great company will use again and recommed to others

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The cello -Roku television purchased was good value and delivered without delay . The 7 year guarantee with the purchase was an important part of my decision to buy this tv. I always go to Richer Soun... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2084)

24.562 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great sales team really helpful

Great sales team they let us in early and helped us with what we wanted and gave us a great deal, really friendly and helpful service.

15 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Helpful service from branches

Looking for item not available to order online, rang local shop to ask, who advised limited stock, but was able to provide details of availability at other branches. On ringing other branch, stock confirmed, but unable to collect due to location, so order taken over the phone and I paid extra for delivery. Item arrived on the day expected, so all good, thank you!

9 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Purchased my Wharfdale Diamond 12.1i…

Purchased my Wharfdale Diamond 12.1i speakers and they sound amazing. Great service from the staff at Richer Sounds.

13 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great service

13 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent service and price

Excellent service and price. Better still you can actually speak to someone at the local branch. I cannot fault the staff and service at Cheltenham.

2 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Good technical guidance no matter who…

Good technical guidance no matter who answers the phone and their promise that they will always beat any genuine lower price means you always get the best possible deal. A consistently trustworthy company, you simply can't go wrong.

11 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

All perfect

All perfect
Quick delivery cheap extra warrenty
Great service

11 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valorada con 4 estrellas sobre 5

Great service all round

Great service all round, Tv I found difficult too get a picture that was to my liking but beautiful television with a great picture thank you

11 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for taking the time to leave your review. We're really pleased you were happy with the service and the TV overall.

Obviously it's disappointing that you’ve found it tricky to get the picture set just right, but the store team will be in touch to see how they help you get the most out of it.

The Richer Sounds team

Valorada con 5 estrellas sobre 5

I've been buying from Richer Sounds for…

I've been buying from Richer Sounds for 20 years and have never been disappointed with their quality and service. Usually I purchase in store but for a change I used telesales. Jason the store manager is someone I've dealt with for years and he took my order very efficiently. When I had to return an unused TV bracket, Gaetan dealt with my request brilliantly. A fantastic business and I hope they will be around for years to come.

6 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Perfect experience

Helped to chose amplifier by someone who knew what he was talking about, ordered quickly and delivered in 2 days even though I chose the free delivery option. Have used Richer Sounds before and never been disappointed.

10 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

This place Rocks !!!!

I always use Richer sounds for all of my tv and Hi Fi requirements, and have done for many years. The team are so knowledgeable about their products, especially tvs, which for the average person is to say the least, a little confusing. I wouldn't go anywhere else.

9 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I was made aware of a very good offer…

I was made aware of a very good offer for a LG TV through being a VIP member. I had been considering upgrading, so I called into the Richer Sounds shop in Cheltenham and the very knowledgable guy who served me had everything sorted in good time and it was delivered, as directed, to my home the next morning. Great all round service thank you.

3 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Representative was extremely helpful…

Representative was extremely helpful and friendly at helping finding the product I wanted and gave a few tips that helped significantly on setting up the equipment.

Because it was raining quite heavily outside they offered assistance at making sure I and the product didn't get wet. Will definitely use again for more items!

2 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

TV Purchase

When I arrived at Richer Sounds there were two staff members and an existing customer. Immediately a staff member turned to me and was with me for the full time I was in the store and had purchased a Samsung TV, probably approaching an hour, I wanted to replace an ageing Sony. We narrowed the choice down to a TV of the right size, at an acceptable price and with particular facilities I wanted. All my questions were answered. I was giver an idea of when to accept delivery. It was delivered two days after my visit to the store.

1 de junio de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Excellent sevice from Jason

Excellent sevice from Jason, all staff were very friendly and helpful . Must not forget Andy from Sparkes he was so kind and did not rush, did all setting up of the TV for us. Would think Richer Sounds and Sparkes are a great partnership.
Sheela Greenway ( satisfied customer)

1 de junio de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Good clear advice

Good clear advice, not only from the person dealing, but from other members of staff too in connection with a technical matter. Also very helpful in checking that my hearing aid bluetooth connection worked with the TV.

29 de mayo de 2026
Logotipo de Richer Sounds - Cheltenham

Respuesta de Richer Sounds - Cheltenham

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Would recommend to anyone.

Would recommend to anyone as a great experience and price. Collected from store in Solihull, very good service. When I got the earbuds home, one was not working (manufacturer’s error), great service from Cheltenham branch who replaced them immediately. Very pleasant staff as always. Great help offered.

16 de marzo de 2026
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Respuesta de Richer Sounds - Cheltenham

Thank you for your 5 star review!

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