Richer Sounds - Exeter Opiniones 2954

TrustScore: 5 sobre 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days... Ver más

Valorada con 5 estrellas sobre 5

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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Valorada con 5 estrellas sobre 5

Went to the shop got help from…

Went to the shop got help from assistant i think he was the manager,he was a great help and very informative,took time to answer any questions we had and alround great service.

31 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Friendly

Friendly, knowledgeable staff made sure I got the right product for me.

31 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service we had to order our speakers that was on a Saturday and by Tuesday we had received them

31 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Brilliant customer service

The staff had everything set up for my projector demo when I arrived and couldn’t have done more to make it better. Helpful, considerate, knowledgeable and friendly.

31 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

An Excellent customer service

An Excellent customer service. No problems with anything from a phone call to sorting out problem. Will definitely recommend.

29 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great service

Contacted via telephone. Order placed, completed via email / online. Goods arrived two days later. Can't fault that.

29 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Helpful staff, plenty of choice

Such helpful, knowledgeable staff, patiently went through all the options and went out of their way to make sure I had the best option for me.
Headphones have been a great success, good sound quality, easy to use, comfortable to wear

26 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Top Service

Helpful staff, quick and efficient. Product in stock, delivered next day. Top level and pain free service to all at Richer Sounds plus their e-fulfilment team.

28 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Friendly, professional service

Quick to recognise what I needed and very helpful in guiding me through all the issues.
Setting up was also very customer friendly. I am delighted with the new system.

The whole experience was excellent - would recommend highly.

27 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Brilliant no nonsense service from…

Brilliant no nonsense service from Steve. Great advice, deals, delivery and efficient buying process. No complaints at all.

22 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5

Richer Sounds staff were five star …

Richer Sounds staff were five star Delivery staff three star.

21 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for the feedback although I was of course sorry to read the delivery experience was below par and will of course review with the 3rd party courier we use. If you would like to discuss anything that happened further do get in touch via the below..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Recently ordered a pair of Dali Opticon…

Recently ordered a pair of Dali Opticon 6 speakers from the Exeter branch via email with an employee called Nick. He was extremely helpful and dealt with the purchase perfectly informing me when they were in stock ready for me to collect as that was my preferred method. Love the speakers very much. Thanks Exeter/Richer Sounds.

20 de enero de 2026
Opinión espontánea
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Brilliant Service.

Friendly, knowledgeable staff who offered us a wide range of buying options and explained things clearly. My wife and I will certainly shop there again.

22 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great service, great TV.

Great help and advice from the staff at Richer Sounds Exeter, as always.
The delivery of our Hisense mini led tv was organised and arrived within a few days, delivered by helpful van driver.
We haven't had the TV long so there is much to investigate.
The picture is sharp, colourful and bright. We do run it through an existing sound system. There are loads of 'apps' and Freely although new to us appears easy to navigate.
Thanks again to Richer Sounds Exeter.

21 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Excellent service

Friendly, informative assistance and advice received over the telephone by Paul pre-order, followed by the ease of ordering. TV was promptly delivered and set up was 'a doddle' - even for an 84-year-old !

Follow-up advice and attention to customer queries was also received promptly delivering a pleasing experience throughout.

21 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

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