Richer Sounds - Exeter Opiniones 2954

TrustScore: 5 sobre 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had bought a Technics record player which, just over a year, went seriously wrong. RicherSounds got it collected. Several weeks, no info, then they informed me they were waiting for parts, a few days... Ver más

Valorada con 5 estrellas sobre 5

Richer Sounds offers good advice, excellent service at outstanding prices. Who would want to go to competitors who charge higher prices for the same products, who have no expertise and who provide poo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff at Richer Sounds Exeter were extremely welcoming and knowledgeable, with Nick guiding me through my amp and speaker purchase. Absolutely spot on when it came to my requirements and the set u... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Simple straight forward information and…

Simple straight forward information and no attempt to rip you off. That's why Richer Sounds is ALWAYS outer first port of call, and usually our last.

20 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Ordered a Philips PHIL-24PHS6000 24"

Ordered a Philips PHIL-24PHS6000 24" which we were able to collect the following morning after receiving a phone call from the shop. The TV is great - very easy to set up and Freely works a treat via the internet as we have no aerial for this set.
The Richer team were as helpful as ever.

30 de diciembre de 2025
Opinión espontánea
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great help with a faulty dongle

Great help with a faulty BenQ tv dongle. We agreed it wasn't a very effective product and Mark at Exeter went so far as to refund the price of an Amazon Firestick bought elsewhere to replace it. Thoughtful and considerate customer service.

20 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

After sales service.

I had a problem with a Hisense 32 inch tv which kept losing connection to my WiFi.
Very impressed with the way Richer dealt with the problem, Steve at the Exeter shop was brilliant and nothing was to much trouble in arranging a replacement.

20 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Recommend

Spoke to them on the phone, they ordered in the headphones. No issues what so ever. Recommend

10 de febrero de 2025
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent service from Richer Sounds Exeter and a great deal too!

Mark was really helpful and kindly gave me a gift voucher in lieu of speaker cable discount. He was very pleasant and helpful on the phone and the Monitor Audio Silver 100 7G are ridiculously good for the money sounding more like speakers at twice the price.

8 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

I’m a serial customer to Richer Sounds

I’m a serial customer to Richer Sounds. This is because I know the item I want will be very good at a very reasonable price - especially when their warranty cover is so good and quibble-free. Customer Service over the phone is fantastic - very patient and knowledgeable so you feel you’re being advised by a friend who knows their stuff.

16 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Came in for a TV wall bracket

Came in for a TV wall bracket. Goood advice given and, not the most expensive bought but the right product, was

11 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

Helpful advice although the set up at…

Helpful advice although the set up at home for the speakers proved time consuming and trickier than awe had imagined.

8 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Dear Mr Fisher,

Thank you for your feedback, it's great to read you found the stores advice helpful of course but I'm sorry that you experienced some set up difficulty once at home with your purchase.

Our sales colleagues are always here to help of course so in the event of technical difficulty simply give the store a call and we'll do our best to resolve the problem over the phone to begin with. In the meantime I will arrange for the branch to follow up and offer any help you need..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent response to problem with my loudspeaker. Reported fault on phone line and when I went to shop they had been fully briefed on my complaint and were ready to replace my device without further explanation

10 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service. Purchased TV some time ago but had not finished the room it was going in. Once installed I found it was not right for what we needed. The team in Exeter exchanged it without any issues. Cannot speak highly enough of the Manager and his staff. Very pleased with the new TV.

10 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent Customer Service at Richer Sounds

What a great place Richer Sounds is! Very friendly staff and nothing is too much trouble.

Good interaction with all staff and Nick has been superb with each visit and purchase. Well done Exeter!

10 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I knew the model of TV I wanted

I knew the model of TV I wanted, and I knew RS were offering a very good deal. So, that is where I shopped. I have had a radio off you some years ago, and knew your service was excellent. The bonus for us was, parking behind your store and delivery. Plus we could also purchase the same day a new TV wall bracket. Delivery was very professional, with a telephone check, call made to me to ensure packaging was undamaged, whilst the delivery team were at my property.

7 de enero de 2026
Logotipo de Richer Sounds - Exeter

Respuesta de Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

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