Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... Ver más
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Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear. Knowledgeable, patient... Ver más
La empresa ha respondido
I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of m... Ver más
I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... Ver más
La empresa ha respondido
The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
72A Richmond Road, KT2 5EL, Kingston, Reino Unido
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Respuesta de Richer Sounds - Kingston
Carl was extremely helpful efficient and professional. Has sorted an ongoing problem with our TV. Thankyou.

Respuesta de Richer Sounds - Kingston
As always an inshore shopping experience with real human beings who can be advise and guide your customers.

Respuesta de Richer Sounds - Kingston

Respuesta de Richer Sounds - Kingston
I bought a Samsung OLED TV recently. The sales assistant was very nice and gave me a £20 manager's discount at the time of purchase.
However, about 2 weeks later I went on the website and found out that the TV price has been further dropped by £30. So I sent an email to RC explaining the situation and asking for a price match. I got a response back from Manager Carl offering me the refund. I was very pleased and impressed with their customer service and support.
This is one of the reasons, I have been a RC customer for over 20o years now.
BTW the TV is also amazing and the HDR format is absolutely stunning.

Respuesta de Richer Sounds - Kingston
Great customer service especially as this was my first order.

Respuesta de Richer Sounds - Kingston
Listened in the demo lounge with a nice knowledgeable chap. Also price better than other places so bought it

Respuesta de Richer Sounds - Kingston
The person I store was very customer focused.

Respuesta de Richer Sounds - Kingston
Wonderful buying experience from Richer Sounds Kingston. Strongly recommend.

Respuesta de Richer Sounds - Kingston
I recently purchased the 77" LG G5 from the Kingston branch of Richer Sounds, and the experience was outstanding from start to finish.
A special shout-out to Sunny, who really went above and beyond. He was incredibly knowledgeable and guided me through the entire process, helping me feel completely confident in my decision. It’s rare to find that level of genuine expertise and patient advice without feeling pressured.
The TV itself is a masterpiece—the brightness and clarity on the G5 are on another level. Combined with Richer Sounds' competitive pricing and their legendary 6-year guarantee, it’s easily the best tech purchase I’ve made.
If you’re looking for a premium home cinema setup, I can’t recommend the Kingston team and Sunny highly enough. 5-star service all the way!

Respuesta de Richer Sounds - Kingston
Great service as usual. Very happy with purchase and grateful for the knowledge and advice of staff.

Respuesta de Richer Sounds - Kingston
The staff at the kingston branch were amazing
Really helpful from start to finish
Shout to miles who went above and beyond

Respuesta de Richer Sounds - Kingston
Excellent service, far more economical than a certain large store… all told very satisfied.

Respuesta de Richer Sounds - Kingston
Good value and very pleasant customer service.

Respuesta de Richer Sounds - Kingston
Excellent good price. Paid extra for specific day delivery. Was given a 3
hour window but it was a couple of late before it was delivered.

Respuesta de Richer Sounds - Kingston
Every time I have purchased equipment from Richer Sounds, Kingston I feel they really CARE about their customers. This approach comes from the Manager, Carl - who is professional, and keen for the firm to make a good impression. The best prices, staff who know what they are selling, and really listen to the needs of their customers. First-class!

Respuesta de Richer Sounds - Kingston
Excellent speakers at a keen price, and the click and collect availabity and messaging went exactly as promised.

Respuesta de Richer Sounds - Kingston
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