Richer Sounds - Leicester Opiniones 

2456
TrustScore: 5 sobre 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Richer Sounds approach to customer engagement is second-to-none. They actually have phone numbers for branches, which are answered by a real, knowledgeable person. I phoned about the availability in o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wonderful advice and great service re a new TV and wall mount. I’d tried various stores for a particular TV but they had no stock. Leicester was the only store that suggested a slightly better mod... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After researching amplifiers and speakers, I turned to Richer Sounds for a sound test of my top selections. Levi was exceptionally helpful, making my listening experience truly enjoyable. I encourage... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(2456)

24.376 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Sebastian was supper helpful explaining…

Sebastian was supper helpful explaining setting up and my item was delivered next day . On a Saturday, wow. The price match was brilliant as I would sooner shop in a shop than on line . Nice to be able to shop local and support them as they support their customers. Nice 👌

8 de mayo de 2026
Opinión espontánea
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Very welcoming in the store

Very welcoming in the store. Very good customer service. Definitely always recommend to family and friends.

1 de mayo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

T V purchase

Staff kept me informed about my purchase and when it would be delivered, really good service throughout the process, 5 stars all the way, would definitely recommend,
Shout out to Paul and Sebastian

30 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Service to be very proud of

Can not recommend highly enough.
Fantastic customer service.
These people really care about you when you do business with them.
Delivery service was excellent too.
Why would anyone go anywhere else.

25 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Well informed guidance

Well informed guidance - I am really pleased with the products I ended up buying

24 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

Great staff (they listen)

Great staff (they listen). Would have been better if the TV I was interested in (TCL) was on display in store. Delivery quick and efficient.

27 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your feedback, and for the kind words about the colleagues at the Leicester branch. I also appreciate the constructive comments on the TCL and will of course review the displays with the store to make sure we have as best coverage of products as we can.

I hope all is well with the new purchase, and if you do need any assistance please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Wanted Headphones for an Amplifier…

Wanted Headphones for an Amplifier bought from the branch at Solihull. This is where the expert at London Road took over. Precise information given regarding price and a demonstration of Classical music confirmed my requirement. Thank you.

21 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Price match was brilliant

Price match was brilliant, Richard from Leicester was very helpful and had great knowledge of the products.
Delivery came three days earlier than expected, I was also kept informed from the delivery guys.

20 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Any trip to Richer Sounds is a pleasure…

Any trip to Richer Sounds is a pleasure to be honest, with knowledgeable and courteous staff who want you to leave happy. If, like me, you're someone who doesn't keep up with the latest innovations and only replaces something like a TV every 10 years or so then it is easy to be quickly confused by all of the latest jargon or developments. This, I think, is where the staff excel as they don't try to confuse you further and try to sell you what you don't need just to make a sale. They listen to what you want and then guide you through the options open to you, and will say if you don't need something that you may have thought that you did. Whilst I only replace TV's and hi-fi's every 10 years or so I've dealt with them for over 25 years and wouldn't go elsewhere, all due to the service.

10 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, the staff are so knowledgeable and have great advice about a TV we wanted to also double up as a second PC Screen.
We always go here for our TV and music equipment, despite now living 2 hours away! It's a first class service every time!

17 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Leicester Superb

Leicester Superb! Excellent customer care, excellent product knowledge, superb experience. Just a shame the parking outside is so dreadful. Such a superb shop and experience. Thoroughly recommend you go see them. Thank you

18 de febrero de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Team were superb

Team were superb - product knowledge and customer service was fantastic. Wouldn't go anywhere else

17 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Staff extremely knowledgeable

Staff extremely knowledgeable, friendly and helpful. Nothing is too much trouble.

14 de marzo de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Staff great

Staff great. Good deal. Happy.

13 de abril de 2026
Logotipo de Richer Sounds - Leicester

Respuesta de Richer Sounds - Leicester

Thank you for your 5 star review!

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