Richer Sounds - Maidstone Opiniones 

2232
TrustScore: 5 sobre 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(2232)

24.376 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Advice

Advice
On contacting Richer Sounds for advice prior to purchasing re existing TV not working I was not advised to try switching on the TV at the side of the set. My ignorance but was told to reboot by usual method. Still did not work thus led to me purchasing a new TV from Richer. I have bought a few TVs and recently a music centre from Richer. Other than that I was very satisfied with Peter who installed the TV.

10 de enero de 2026
Valorada con 5 estrellas sobre 5

The Team at the Maidstone branch are…

The Team at the Maidstone branch are very welcoming and knowledgeable and truly passionate about the products they have in their store and if they can't find what you need at your local branch (Quality,price and budget) they may source it from another of their stores.

11 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

New tv

Great service , new tv was delivered exactly when they said , complete all round great service,thanks

15 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Brilliant service from Jason

Brilliant service from Jason. Very knowledgable answering all of my questions. System arrived as promised. Thankyou

10 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Staff are knowledgable

Staff are knowledgable, friendly and really know their stuff. So much better than shopping at somewhere like Currys where the staff are only semi knowledgable. The prices are as good as anywhere

10 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Elderly villager shopping .

I live in a village and do not go to Maidstone anymore. I relied on previous contact with Richer Sounds to be guided in my choice of a replacement TV which was installed yesterday. I am delighted with the Cello which I see was made in England. I am elderly and dreaded having to learn new controls but the installation engineer was friendly and encouraging and I was pleased to find it easy to use this morning.
The first Cello was found to be severely damaged when the packaging was removed and the engineer quickly arranged to collect a replacement.He returned following the hours journey and stayed until he was satisfied that I had a good grasp of the controls. Clearly a man of high principles and a credit to Richer Sounds. Thankyou.

16 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Helpful staff

Helpful staff who provided the advice needed and arranged for the item to be delivered promptly

9 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Pleasant staff.

Pleasant staff.

9 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Expert advice given by friendly staff…

Expert advice given by friendly staff who know what they are talking about. They are helpful and devote their time to you. This applied in store and on the phone.

8 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Simply one of the best retail companies…

Simply one of the best retail companies there are for customer service. Brilliant products brilliant service. Brilliant.

29 de noviembre de 2025
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I BOUGHT A SAMSUNG 48INC OLED TV FROM…

I BOUGHT A SAMSUNG 48INC OLED TV FROM RICHER SOUNDS IN MAIDSTONE I WOULD LIKE TO SAY HOW GREAT THE TV IS AND TO THANKTHE STAFF IN MAIDSTONE FOR BEING SO HELPFUL AND WOULD RECOMMEND RICHER SOUNDS TO ENYBODY MR PETER SAGE.

31 de diciembre de 2025
Opinión espontánea
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Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Knowledgeable staff

Knowledgeable staff. Parts in stock at reasonable prices.

5 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Very helpful sales person.Took time to…

Very helpful sales person.Took time to explain options and to demonstrate the equipement.

5 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

good service

A few hiccups with the probuct but all resolved because they are proper people.

4 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Thank you

Very helpful and knowledgeable advice in choosing the correct tv.
Thank you!

3 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valorada con 4 estrellas sobre 5

Receiver collected without problem

Collection of the receiver was satisfactory.

2 de enero de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Dear Mr Ross,

Thank you for your feedback although I was sorry to read your comments about the HDMI cable. I understand that this was a promotion advertised online , so I'm sorry that the store didn't include this and will refresh them on the offer ASAP as well as stressing the importance of being up to date with these.

In the meantime I understand our customer service team have since been in touch to resolve the matter and get you the cable, of course if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Always a good deal

Always a good deal! I am a regular customer and have never found a better deal.

16 de agosto de 2025
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

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