Richer Sounds - Maidstone Opiniones 

2243
TrustScore: 5 sobre 5

4,9

17 Earl Street, ME14 1PL Maidstone, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Received standard email from richer sounds and noticed the price of the TV I had recently purchased had dropped by £50. Completed the online price promise form and had a call from Jay around an hour... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought a TV through richer sounds, picked it up from the Maidstone store and they were great, friendly and courteous..the ordering was easy, great company with great personal service.. I thought a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought online at a great price. Arranged to pick up in store. Staff were very helpful and knowledgeable. I was helped to carry my purchase to my car. Overall a good shopping experience, I would re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,9

Todas las opiniones

(2243)

25.118 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic offer on a customer return…

Fantastic offer on a customer return and fantastic service. Very happy with my Sony Bravia 8 II

23 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great experience from the initial…

Great experience from the initial ordering process to collection from the local store.

21 de agosto de 2026
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Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service

Received standard email from richer sounds and noticed the price of the TV I had recently purchased had dropped by £50. Completed the online price promise form and had a call from Jay around an hour later to arrange the refund. No quibbles, all sorted quickly and refund appeared in my bank account a couple of days later. Excellent service.

20 de agosto de 2026
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Respuesta de Richer Sounds - Maidstone

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

I bought a TV through richer sounds

I bought a TV through richer sounds, picked it up from the Maidstone store and they were great, friendly and courteous..the ordering was easy, great company with great personal service..
I thought a part was missing and emailed them and received a really helpful and intelligent email back asking me to check the packaging and of course it was all my fault but they were really courteous..
Many thanks richer sounds maidstone

17 de agosto de 2026
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Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great products

Great products, staff very knowledgeable and helpful

15 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Very good service and advice both in…

Very good service and advice both in the shop and on the telephone

14 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very helpful over the phone

Very helpful over the phone, helping me as to how to measure the TV and confirming new size and the unit it has to go on.

13 de agosto de 2026
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Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Bought online at a great price

Bought online at a great price. Arranged to pick up in store.
Staff were very helpful and knowledgeable.
I was helped to carry my purchase to my car.
Overall a good shopping experience, I would recommend Richer Sounds if you're buying TV's and Music systems.
Worthwhile going into the Maidstone store to check out everything and get good advice.

11 de agosto de 2026
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Respuesta de Richer Sounds - Maidstone

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Very useful telephone conversation…

Very useful telephone conversation before purchase filled by next day delivery. Items delivered in good condition.

6 de agosto de 2026
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Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Joseph was extremely helpful in getting…

Joseph was extremely helpful in getting the right connection for me between the headphone DAC and my tv.

7 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 4 estrellas sobre 5

Product arrived quickly

Product arrived quickly . Sound quality not bad for the money.

8 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your feedback, and for taking the time to leave us a review.

We hope you enjoy your new purchase!

The Customer Experience team

Valorada con 5 estrellas sobre 5

bought a tv delivery was Lg tv good…

bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything sorted for me support and help by the staff 1st class

13 de agosto de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Maidstone

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Purchased a Sonos Arc Ultra

Purchased a Sonos Arc Ultra. Excellent service as always from Richer Sounds

6 de junio de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Professional, courteous and knowledgeable.

Placed the order Sunday, received confirmation, called the store Monday as I had specific plans to collect it on Wednesday. Received confirmation that delivery was due Tuesday so I could collect from then. I received a call Tuesday and spoke to another person who confirmed it was now available, we spoke about it, the screen required, the setup and other geeky stuff that only someone like me who had spent months looking this product up and someone who knew their product would have been able to do. Arranged to collect Wednesday, walked in, spoke to one person who got the product from our the back, confirmed who I was, asked if I needed anything else, any help etc. I didn't and I was off, back to the car and back home to start the long-winded process of building my ALR frame and then setting up the projector.

It's simply amazing btw, the Hisense PX3 Pro is just phenomenal.

In summary, a great product, a good price, excellent, professional service and for me that's all any of us needs. Well unless something goes wrong and then from previous experience Richer will smash that as well!!

Excellent.

3 de agosto de 2026
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Respuesta de Richer Sounds - Maidstone

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

The service was very good

The service was very good, keeping me informed at all times.

31 de julio de 2026
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Respuesta de Richer Sounds - Maidstone

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Excellent experience buying TV

Excellent experience buying TV, excellent service from Jay

1 de agosto de 2026
Logotipo de Richer Sounds - Maidstone

Respuesta de Richer Sounds - Maidstone

Thank you for your 5 star review, it’s lovely to read your comments.

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