Richer Sounds - Norwich Opiniones 

2046
TrustScore: 5 sobre 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Advise. The customers best friend. Went into the shop today just purely for a chat and set up advise. This shop is great and the manager “Tony” knows his stuff always happy to help and give actua... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2046)

23.686 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great company

Great service from start to finish, would definitely recommend, staff friendly and very helpful

11 de julio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

arrived and within ten minutes my…

arrived and within ten minutes my Cambridge Audio exn was ordered and arrive the very next day, as usual staff were very friendly helpful and knowledgeable all in all great experience

9 de julio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

I have been purchasing hifi products…

I have been purchasing hifi products from Richer Sounds since Julian opened the first store at London Bridge and have always been a satisfied customer. In recent years, I have found the staff at the Norwich branch to be very helpful and knowledgeable.

9 de julio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 4 estrellas sobre 5

Poor sales?

Poor sales?

5 de julio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for leaving us a review, I understand from speaking to the branch manager that they have since been in touch to discuss what went wrong during your experience. Of course should you need any further help please do get in touch via..

seniorcomplaintsteam@richersounds.com

The Customer Experience team

Valorada con 4 estrellas sobre 5

Very helpful on the phone and always…

Very helpful on the phone and always good on price.

4 de julio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your kind comments, we look forwarding to seeing you again and hopefully next time attaining a full five star rating!

The Customer Experience team

Valorada con 5 estrellas sobre 5

Tv and mount in stock

Tv and mount in stock, matched John Lewis price and beat them with 6 year warranty.

3 de julio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Brilliant (even after a hiccup)

When deliveries started to awry I was beginning to be concerned, but the lengths that the Norwich team went to in resolving the issue were impressive. Good communication and made sure I left with a smile.

3 de julio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Seb made the effort to what i wanted…

Seb made the effort to what i wanted like it was his own place and gave me a lot of options to what I was looking for and wasn't pushing me to get things that wouldn't work for me and was really helpful and productive with me asking questions when he suggested things that I wanted more info on I got the best stuff that I needed and wanted from him would recommend talking to him when it comes to systems

30 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Practical advice

Practical advice, good price and promt delivery

30 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The staff were helpful and friendly …

The staff were helpful and friendly Made a comment about my Richer Sounds customer number as never seen one so low. Explained I used to use the London Bridge store back in the 70's

30 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

WiiM pro streamer

Needed to replace a basic streamer for realistically just for streaming radio from my iPad. The advice was as usual helpful on all options. As I already purchased a EVO 150 SE the advice was practical on what I needed nothing more nothing less price etc.
So great stuff Richer sound .top notch stuff.

27 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

staff were knowledgeable and helpful

staff were knowledgeable and helpful

they sell quality goods rather than the cheap Chinese cr*p we're inundated with on other, larger retail outlets with jungle-sounding names

would recommend and visit again

22 de mayo de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Tony arrived ahead of time was quick to…

Tony arrived ahead of time was quick to diagnose the problem and rectify an out of balance system with issues. Problems sorted efficiently and with a new set up easy to manage

17 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, understanding and knowledgeable, no hard sell at all.
We left with more than we came in for!
No1 destination.

13 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Good advice matching amp to speakers and room.

I called on a Wednesday and knew more or less what I wanted for an amp but needed advice for the right speakers to go with it. Roger at the Norwich shop suggested Wharfdale Diamond speakers . The next day I called to order them and on Friday they arrived with an extra payment for next day delivery . The speakers are fantastic as is the Marantz amp.

11 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The usual caring

The usual caring, attentive and informed service from Richer Sounds. Special mention for Roger at the Norwich store for his top advice

11 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I was really surprised how richer…

I was really surprised how richer sounds seen to cover all aspects of customer service.I would certainly use them again in the future.And I will recommend my family and friends do the same.

11 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent service and customer care…

Excellent service and customer care from the team at RicherSounds. Purchase a Cinema surround system and with there in depth knowledge have installed and set it up with ease, it sounds amazing. Thanks team.

5 de junio de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

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