Richer Sounds - Norwich Opiniones 

2110
•
TrustScore: 5 sobre 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Absolute top-tier customer service from start to finish! I visited the Norwich store (21 St Giles Street) while putting together my audio setup (Mission 778X and DALI SONIK 5), and the team was incr... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great service from the Norwich branch when purchasing a LG G6 tv & LG soundbar deal. Matt was very friendly & very knowledgeable answering all my questions. Made a lovely change to find a shop li... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've been a Richer Sounds customer for many many years. The price level is very competitive and the service straightforward and always honest. For this purchase we used a click and collect at the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My experience with Richer Sounds, Norwich was all I expected. I had previously dealt with your branch in Southampton and had wonderful service, so I knew I was in good hands when I wanted to purchase... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2110)

24.500 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Above and beyond!

Not only did Richer Sounds offer the best value for money—forget John Lewis and its seemingly non-existent price-match promise—but the service I received was exceptional.

There was a problem with the delivery of my TV: the driver failed to ring the shop’s doorbell and, because it was before opening time, simply assumed nobody was there to accept the delivery and left. The delivery company itself was unsympathetic and unhelpful, despite my explaining that it was a large TV and I had arranged for someone to help me collect and set it up.

Thankfully, the Richer Sounds team could not have been more helpful. The staff member I spoke to assured me they would sort it out—and they did. The TV was redelivered to the shop that same day, allowing me to collect it with the help I had already arranged.

When I arrived, the staff were friendly, helpful and obliging. Excellent value and genuinely exceptional customer service—I wouldn’t hesitate to recommend Richer Sounds.

27 de agosto de 2026
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Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great Service

Great customer service. Quick delivery. Best deals

1 de septiembre de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great service as usual

The team at the Norwich branch were helpful as ever and arranged for my TV to be delivered the next day. No fuss, no hard sell, just sound advice

30 de agosto de 2026
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Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

The service at the Norwich store was…

The service at the Norwich store was excellent. We more or less knew what we wanted but further advice helped us to make a decision.

29 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great range, value and service.

I bought my previous television from Richer sounds and was very pleased with it and their service. So I recently decided to buy my new television from them and found their service once again to be excellent. The staff are helpful and informative. I was able to find what I wanted and the buying experience was smooth. Delivery was very quick, with good communication. I am delighted with my new television which I consider to be great value for money. I highly recommend Richer sounds to anyone looking for a good product range at reasonable prices and great customer service.

28 de agosto de 2026
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Respuesta de Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Buying my new turntable

Jon at Richer Sounds Norwich store was very knowledgeable and made the process of deciding on and buying my Argon TT3 Plus turntable an absolute breeze. The delivery was perfect and on time, and my new turntable was quickly set up and running as soon as I received it. I am very pleased with Richer Sounds and would always choose them to assist me with any purchases or upgrades.

27 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I felt it was time to up grade.

I felt it was time to up grade my record turntable of some 10 years, so after finding online one that suited by needs, the staff in the Norwich branch were helpful, informative and polite, my items were delivered the following day, plus I had to return the following week as a problem (of my making) happened, the staff were quick to solve the matter and to place my mind at ease.

25 de agosto de 2026
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Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service from Jon at richer…

Excellent service from Jon at richer sounds Norwich.would definitely recommend to others

25 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great service and price for Samsung TVThe offer i received for the Samsung TV…

The offer i received for the Samsung TV was very competitive plus receiving a free Soundbar clinched it. The sales person (Roger?) was very helpful and knowledgeable. The technician who set up the TV and Soundbar was also very competant and helpful. The TV was delivered on time and the setup tech was also on time.

25 de agosto de 2026
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Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Roger at the Norwich store was…

Roger at the Norwich store was extremely helpful and knowledgeable..I couldn't fault the service or the price

24 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. I would recommend and will use in the future.

21 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Knowledgable and helpful staff and a…

Knowledgable and helpful staff and a very decent selection of choices.
Installation chap , Daniel, was the icing on the cake setting everything up for this ‘Luddite.’
Because of past experiences, it is why I will always return rather than go to Curry’s etc.

21 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

Helpful staff

Helpful staff, in as much as providing the equipment
to suit my needs.

21 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for the feedback and for taking the time to leave us a review.

We hope you enjoy the new purchase!

Many thanks,

The Customer Experience team

Valorada con 5 estrellas sobre 5

Fast delivery Good packaging

Fast delivery Good packaging
Helpful staff member when order was placed.

7 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Had a good experience with you

Had a good experience with you, got a nice new lg oled 55 inch. Thanks for the advice . Andy

19 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Always a pleasure to buy from Richer…

Always a pleasure to buy from Richer Sounds; good stock levels, good advice and they try their best to be lowest price.
Buying from them since 1985.

18 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Great service and knowledge

Very helpful, I had a slight issues with my existing equipment which they helped me with.

17 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Solid advice

Solid advice, freindly professional approach, excellent warrenty

13 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Excellent deal on Nebula X1

Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer Sounds for the 6 year guarantee but came away feeling incredibly well looked after.

12 de agosto de 2026
Logotipo de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

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