Absolute top-tier customer service from start to finish! I visited the Norwich store (21 St Giles Street) while putting together my audio setup (Mission 778X and DALI SONIK 5), and the team was incr... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Absolute top-tier customer service from start to finish! I visited the Norwich store (21 St Giles Street) while putting together my audio setup (Mission 778X and DALI SONIK 5), and the team was incr... Ver más
La empresa ha respondido
Great service from the Norwich branch when purchasing a LG G6 tv & LG soundbar deal. Matt was very friendly & very knowledgeable answering all my questions. Made a lovely change to find a shop li... Ver más
La empresa ha respondido
I've been a Richer Sounds customer for many many years. The price level is very competitive and the service straightforward and always honest. For this purchase we used a click and collect at the... Ver más
La empresa ha respondido
My experience with Richer Sounds, Norwich was all I expected. I had previously dealt with your branch in Southampton and had wonderful service, so I knew I was in good hands when I wanted to purchase... Ver más
La empresa ha respondido
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
21 St Giles Street, NR2 1JL, Norwich, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Not only did Richer Sounds offer the best value for money—forget John Lewis and its seemingly non-existent price-match promise—but the service I received was exceptional.
There was a problem with the delivery of my TV: the driver failed to ring the shop’s doorbell and, because it was before opening time, simply assumed nobody was there to accept the delivery and left. The delivery company itself was unsympathetic and unhelpful, despite my explaining that it was a large TV and I had arranged for someone to help me collect and set it up.
Thankfully, the Richer Sounds team could not have been more helpful. The staff member I spoke to assured me they would sort it out—and they did. The TV was redelivered to the shop that same day, allowing me to collect it with the help I had already arranged.
When I arrived, the staff were friendly, helpful and obliging. Excellent value and genuinely exceptional customer service—I wouldn’t hesitate to recommend Richer Sounds.

Respuesta de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich
The team at the Norwich branch were helpful as ever and arranged for my TV to be delivered the next day. No fuss, no hard sell, just sound advice

Respuesta de Richer Sounds - Norwich
The service at the Norwich store was excellent. We more or less knew what we wanted but further advice helped us to make a decision.

Respuesta de Richer Sounds - Norwich
I bought my previous television from Richer sounds and was very pleased with it and their service. So I recently decided to buy my new television from them and found their service once again to be excellent. The staff are helpful and informative. I was able to find what I wanted and the buying experience was smooth. Delivery was very quick, with good communication. I am delighted with my new television which I consider to be great value for money. I highly recommend Richer sounds to anyone looking for a good product range at reasonable prices and great customer service.

Respuesta de Richer Sounds - Norwich
Jon at Richer Sounds Norwich store was very knowledgeable and made the process of deciding on and buying my Argon TT3 Plus turntable an absolute breeze. The delivery was perfect and on time, and my new turntable was quickly set up and running as soon as I received it. I am very pleased with Richer Sounds and would always choose them to assist me with any purchases or upgrades.

Respuesta de Richer Sounds - Norwich
I felt it was time to up grade my record turntable of some 10 years, so after finding online one that suited by needs, the staff in the Norwich branch were helpful, informative and polite, my items were delivered the following day, plus I had to return the following week as a problem (of my making) happened, the staff were quick to solve the matter and to place my mind at ease.

Respuesta de Richer Sounds - Norwich
Excellent service from Jon at richer sounds Norwich.would definitely recommend to others

Respuesta de Richer Sounds - Norwich
The offer i received for the Samsung TV was very competitive plus receiving a free Soundbar clinched it. The sales person (Roger?) was very helpful and knowledgeable. The technician who set up the TV and Soundbar was also very competant and helpful. The TV was delivered on time and the setup tech was also on time.

Respuesta de Richer Sounds - Norwich
Roger at the Norwich store was extremely helpful and knowledgeable..I couldn't fault the service or the price

Respuesta de Richer Sounds - Norwich
Excellent customer service. I would recommend and will use in the future.

Respuesta de Richer Sounds - Norwich
Easy ordering and collection process, coupled with great staff

Respuesta de Richer Sounds - Norwich
Knowledgable and helpful staff and a very decent selection of choices.
Installation chap , Daniel, was the icing on the cake setting everything up for this ‘Luddite.’
Because of past experiences, it is why I will always return rather than go to Curry’s etc.

Respuesta de Richer Sounds - Norwich
Helpful staff, in as much as providing the equipment
to suit my needs.

Respuesta de Richer Sounds - Norwich
Fast delivery Good packaging
Helpful staff member when order was placed.

Respuesta de Richer Sounds - Norwich
Had a good experience with you, got a nice new lg oled 55 inch. Thanks for the advice . Andy

Respuesta de Richer Sounds - Norwich
Always a pleasure to buy from Richer Sounds; good stock levels, good advice and they try their best to be lowest price.
Buying from them since 1985.

Respuesta de Richer Sounds - Norwich
Very helpful, I had a slight issues with my existing equipment which they helped me with.

Respuesta de Richer Sounds - Norwich

Respuesta de Richer Sounds - Norwich
Excellent deal on Nebula X1. Very friendly staff when I picked it up at Norwich branch. The whole buying experience from enquiries before purchase to follow up after was first class. I chose Richer Sounds for the 6 year guarantee but came away feeling incredibly well looked after.

Respuesta de Richer Sounds - Norwich
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.