Richer Sounds - Oxford Opiniones 

1813
•
TrustScore: 5 sobre 5

5,0

1 West Way, Botley Road, OX2 0JB Botley Road, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Simply The Best! The guys at Oxford Richer Sounds seem to make it appear easy going above and beyond what other companies could ever begrudgingly do. I have purchased many many times from these guy... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Richer Sounds has always featured a well chosen range of budget to affordable higher end equipment, and offers good friendly advice and demonstration facilities. It is always a pleasure to go along a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased a TV from Richer Sounds just under a year previously, but was unhappy about its performance. RS agreed, no quibbles, to exchange it for a new one, so that I only had to pay the difference... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely first class! Bought an expensive speaker sight unseen from them. They missed a damage to one corner when they were describing the condition to me. On pointing that out after delivery, the s... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, Reino Unido

  • 0333 900 0052

5,0

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(1813)

24.662 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Helpful and informative advice from friendly staff.

26 de abril de 2026
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Respuesta de Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Campervan tv

As always when I shop at richer sounds in Botley Oxford I get 1st class helpful info on the item I'm looking for ,I was buying a TV for my campervan & kaz explained all the options available.

25 de abril de 2026
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Respuesta de Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

I purchased a lg g5 from botley…

I purchased a lg g5 from botley excellent service from ash and also follow up to check I was happy with my purchase and everything was okay.

24 de abril de 2026
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Respuesta de Richer Sounds - Oxford

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Faultless experience

Faultless experience from start to finish. Friendly, knowledgeable and refreshingly competent staff at the end of the phone; they quickly confirmed delivery vehicles for restricted access, processed a price match and ensured delivery instructions were passed on. They use a helpful and efficient delivery company that delivered to a countryside location following directions and on time. It is rare to find such a high level of customer service and I would not even consider using anyone else in future.

23 de abril de 2026
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Respuesta de Richer Sounds - Oxford

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Quick delivery on time

Quick delivery on time. Cartridge (Ortofon Bronze) fully up to expectations. This is my second one. Even pre Run in period completion this sounds great.

22 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Had a great demo session

Had a great demo session for 3 different pairs of speakers. Paddy did a proper deep dive on my room set up and musical tastes and was very knowledgeable and informative. After an hour of deliberation, he pulled the rabbit out of the hat with the Monitor Audio Silver 100 7g in gloss black. The most important thing to me was feeling good about my experience and coming away knowing what I'd chosen and the reasons for making that choice. Thanks Paddy and Richer Sounds Oxford.

25 de abril de 2026
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Respuesta de Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Thank you!

Always more than helpful at Richer Sounds!

20 de marzo de 2026
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Respuesta de Richer Sounds - Oxford

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

I was undecided between two premium TV…

I was undecided between two premium TV sets
I spoke to RS Oxford and they helped me decide. Offered next day delivery at a lower price than John Lewis and with six years warranty, again, better than John Lewis
Knowledgeable staff, quick, polite and offered better price.
What is not to like!

11 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Topnotch customer service

Once again, Kaz from the Oxford store went above and beyond help with my query and helped me sourcing one of the last few Oberon Vokals (outgoing model).

I’ll definitely be coming back for all my future hifi needs 😊

13 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Still top of the game 25 years later...

It's great to see a UK retailer still providing great service and commitment to good products (when so many have disappeared or gone faceless online). I bought by first hi-fi wiht my Dad aged 16 from Richer Sounds Birmingham who helped me with a sweet, easy going setup for not a lot of money. Over the years I've upgraded my way up the hi-fi chain, with great service from RS all the way at various locations - headphones, speakers, cables you name it. I dropped in to RS Oxford on route to town yesterday expecting to just browse and ended up demoing a few new speakers. Paddy knew his stuff and couldn't be more helpful. I went from looking at sub £1k speakers to fixing on some £2k Neat Petites which I'll be ordering as soon as I raise the additional funds! RS has always given no BS advice, great service and solid prices. Sure, you could look on Ebay or Aliexpress but I'd rather spend my £'s with a bunch that deserve it, safe that I've heard what I'm spending my money on.

15 de abril de 2026
Opinión espontánea
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Respuesta de Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5

Sale staff knew the technical aspects…

Sale staff knew the technical aspects of the tv's and stop us from making an expensive mistake.

6 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks very much for leaving us a review. I’m really pleased to hear the team were able to use their technical knowledge to help you avoid the mistake. Honest, expert advice is exactly what we aim to provide.

We’re always striving to make sure experiences like this feel five‑star from start to finish, so if there’s anything more we could have done to improve things, or anything you need help with in future, please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great advice and service

Great advice and service. Quick delivery.
Very pleased.

6 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The absolute best for home tech

Been buying stuff from these guys for decades and there’s a good reason for that. Always ridiculously knowledgeable, answer the most stupid questions with patience and grace, and perhaps most importantly for anyone who’s not already a customer, they NEVER try to oversell!

3 de abril de 2026
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Respuesta de Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, using their click & collect service meant I got phone call when it was ready for collection. Felt I got trust buying through Richer Sounds and my boyfriend was very happy with his new record player birthday present!

6 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Happy customer

I was happy with the whole experience of interacting with Richer Sounds. The price of the product I bought was very good and it came with their 6 year guarantee for peace of mind. In making the purchase the service in the store with the manager was both professional and friendly.

6 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

good service used for last 30+ year's

rang the oxford branch and hade a small discussion on re useing my old speakers and i was told they would work with the denon av. item was in stock and pickup in 40 minutes all good

4 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Absolutely fantastic customer service…

Absolutely fantastic customer service today from Paddy. I came in thinking I might need to replace my turntable and he fixed several problems and moreover showed me how to do the same myself. Got it home and armed with that knowledge, have since been loving my old 45s. If only all shops were like this.

11 de abril de 2026
Opinión espontánea
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

great help

Very helpful information and friendly service.

1 de abril de 2026
Logotipo de Richer Sounds - Oxford

Respuesta de Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

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