Friendly knowledgeable staff. Ollie helped me sort out my requirement. I was only purchasing a stylus but still got excellent service and support. I’ve used richer sounds a few times over the years a... Ver más
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Consulta las opiniones de los clientes
I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... Ver más
La empresa ha respondido
Great product knowledge and advice in store. Prices as good as found on line. Simple process to manage the delivery (although they did ring to advise they were delivering before the assigned slot).... Ver más
La empresa ha respondido
Been dealing with Richer Sounds for over decade now. They are super committed to getting you a solution not necessarily a sale. Very knowledgeable staff who are genuinely interested in what their pr... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Información de contacto
51 Bell Street, RH2 7AQ, Reigate, Reino Unido
- 0333 900 0081
4,9
Excelente
2 mil opiniones
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Staff helped me choose the right DVD…
Staff helped me choose the right DVD player and am pleased with its performance
1 de enero de 2026
Respuesta de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service and advice from John in…
Great service and advice from John in Reigate store and product delivered quickly
2 de enero de 2026
Respuesta de Richer Sounds - Reigate
Thank you for your wonderful feedback
Respuesta de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
I was able to go to a store to see the…
I was able to go to a store to see the products and receive good advice from the helpful, knowledgeable staff. The problem with my existing TV was identified and I was offered a great solution. More than pleased with our new OLED television.
31 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Good product at a the lowest price…
Good product at a the lowest price available even on internet.
Very helpful and knowledgeable staff.
30 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Even checked everything we needed was in the box. Would thoroughly recommend the Reigate store
30 de diciembre de 2025
Very professional staff helpful
30 de diciembre de 2025
We purchased a Television from Reigate Branch.
We purchased a Television from Reigate .
Delivered in two days.
Being in our eighties and nineties we are not very
tech savvy so called the branch for help.
That evening the sales person that sold it to us knocked on our door and sorted it out for us.
Well Done
29 de diciembre de 2025
New TV
Brought a TV off the richer sounds website after going into my local shop and getting a demonstration. The process was easy and got £10 off with 6 years guarantee (better than John Lewis guarantee). I did a click and collect and the shop called me when my TV was in. I went to pick it up with no hassle and they helped put it in my car. Lovely TV and very happy
29 de diciembre de 2025
Television…
Staff was so friendly and helpful when we was buying a new TV they took time to explain what the TV would give us
27 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Excellent service and very helpful guys.
Excellent service and very helpful guys.
27 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thanks for your great feedback and for supporting local business.
Helpful staff in the Reigate shop
Helpful staff in the Reigate shop. Great prices and huge range.
23 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Great service and would recommend to…
Great service and would recommend to anyone, plus a great range on offer.
22 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thank you for your 5 star review, it’s lovely to read your comments.
Respuesta de Richer Sounds - Reigate
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent products, price, 6Yr guarantee & service
Excellent products, price, 6Yr guarantee & service. I telephoned the Reigate store on Sunday 21 Dec for advice on a Yamaha AV to ensure it supported front up firing speakers and they were extremely helpful. I purchased the item over the phone using a secure email link and incredibly it arrived the next day, Monday, fantastic. Connected, followed the easy setup and it is producing beautiful sound.
21 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thanks for your feedback, great to read you were happy with our service.
Great service !!
I had great advice from Richard at the Reigate branch. I was looking for a streaming amp and some decent bookshelf speakers and after much research and deliberation I came away with a fantastic set up. Customer service was fantastic ! I had an issue with some damage to the amp. It obviously happened in transit. (I work in logistics and so i am fully aware that these things do happen). I made 1 phone call and it was swapped over within the hour. You cannot get better than that !!! I would definitely recommend a visit.
18 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service and…
Excellent customer service and aftercare. Very knowledgeable staff.
18 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I brought a ub9000 panasonic 4k bluray…
I brought a ub9000 panasonic 4k bluray player. 6 months in it goes wrong unable to play. Fobbed of and sent for repair. Now 3 months later again will not play. No loyalty even though I've spent close to 15k with them. All about sales..
25 de diciembre de 2025
Opinión espontánea
Respuesta de Richer Sounds - Reigate
Thanks for your feedback although I was of course sorry to read of the problems you have had. Whilst it is normal for faulty items at 6 months old to be subject to an attempt at repair, obviously as that attempt has not been successful then at this stage we will simply replace the unit for you.
However there are no details for me to contact you on left here, and despite requesting your information via Trustpilot neither they or I have heard back from you. Please could you get in touch via the below address so we can get this matter resolved ASAP?
seniorcomplaintsteam@richersounds.com
Hope to hear from you soon,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great product knowledge and helpful…
Great product knowledge and helpful team - collection and parking is a challenge.
17 de diciembre de 2025
Good service great atmosphere
17 de diciembre de 2025
Respuesta de Richer Sounds - Reigate
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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