Richer Sounds - Solihul Opiniones 

1688
TrustScore: 5 sobre 5

4,9

9 Station Road, B91 3TG Solihull, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve been using Richer Sounds for years so when it came to replacing a TV we naturally chose them. We had already worked out what model, more or less but just had a few questions which Stuart from th... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1688)

24.620 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. They went out of their way to accommodate my needs. All it took was a phone call to get everything sorted. Would highly recommend them to everyone.

12 de diciembre de 2025
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great advice

Great advice, smooth purchase and delivery, excellent products

12 de diciembre de 2025
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Brilliant purchasing experience

I phoned the Solihull branch and spoke to Carl regarding the portable CD player he answered all the questions I had satisfactorily so I ordered over the phone on Thursday morning and I was actually using it by teatime the following day. Brilliant service as usual.

11 de diciembre de 2025
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Respuesta de Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent service .

Excellent service .
Phoned Solihull store to enquire about Sonos Arc Ultra spoke to Martin who was friendly and very helpful and knowledgeable ordered on the phone he discounted £10 very happy with the arc, my play 1 speakers were not compatible phoned Martin and ordered two ERA 100 with next day delivery at no extra cost great company to deal with with 6 year guarantee , Highly Recommend.

4 de diciembre de 2025
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Respuesta de Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Excellent advice & in-store trial Sennheiser HDB 630

Excellent advice and a chance to try top of the range Sennheiser HDB 630 headphones. Delivered on time for an 11 hour flight. Pairing and controls intuitive and a delight to use. Really pleased with the audio quality, calls and noise cancelling abilities.

7 de diciembre de 2025
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Respuesta de Richer Sounds - Solihul

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Brilliant customer service !

Sam was very knowledgeable and helpful. Even phoned us after a couple of days to make sure all was fine.
Customer service is alive and well in this store.

5 de diciembre de 2025
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Respuesta de Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Delivered on time

Delivered on time, it is a Christmas present, so I do not know how well it works yet.

4 de diciembre de 2025
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Respuesta de Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Great service

Great service. Polite friendly and informative. Pleasure to shop at this store, my first purchase

2 de diciembre de 2025
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Respuesta de Richer Sounds - Solihul

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Brought a TV from Richer Sounds…

Brought a TV from Richer Sounds Solihull. - Karl served me. He was Very knowledgeable and gave me some great advice.
I have always had a great experience when purchasing with Richer Sounds in Solihull.

1 de diciembre de 2025
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Respuesta de Richer Sounds - Solihul

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Understanding ... What Understanding?

We didn't understand how we were supposed to connect all the wires etc properly. We phoned Richer Sounds Solihull and when the got back to us we got great service and advice. Thankyou.
We still don't understand most of what is going on but we do now have access to the TV channels so we are no longer stuck in the dark.
It is likely that we will be back in touch once we have decided what we would like to access now. This won't be for a while though.
Thanks for your patience.
Andrew & Barbara Sherwood

30 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Excellent training throughout.

As usual staff very helpful. Went in to just look but of course really wanted to buy but they didn’t push. Excellent service.

29 de noviembre de 2025
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Respuesta de Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Polite friendly well informed staff

Polite friendly well informed staff . Had done some research myself into what I was after and Martin knew and advised me accordingly between the different makes of cd player I had looked into . Fast delivery , came next day . Very pleased with the make of cd player I was advised to purchase . 👍🏼

29 de noviembre de 2025
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Bought a TV from here in the Black Friday sale.

Bought a TV from here in the sale. Salesperson answered all of our questions professionally with a smile.
Purchase process was easy and delivery of the TV took only three days from order date. Wednesday order, Saturday delivery.
Pleased with our purchase and its six year guarantee.
Would shop here again.

26 de noviembre de 2025
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Respuesta de Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great expectations

Delivery of first item was bang on arrived at time specified,2nd 2days later on time delivery,installer rang same day as purchased hadn't received purchased items so couldn't arrange installation,there contact as been really good installation taking place on Monday

28 de noviembre de 2025
Logotipo de Richer Sounds - Solihul

Respuesta de Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

100% positive experience.

Rang Solihul to make an enquiry regarding a TV. I found them to be very helpful and knowledgeable. Once I had decided which TV to purchase I rang back to place an order over the phone with Karl.
Delivery was booked and all went smoothly. A couple of days later Karl emailed me to make sure all was okay.
I am more than happy with the TV and the service I received from Karl and the Solihul branch. I would not hesitate to deal with Richer Sounds again in the future. Very good customer service. Thank you.

27 de noviembre de 2025

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