Richer Sounds - Southampton Opiniones 

2697
•
TrustScore: 5 sobre 5

4,9

77 London Road, SO15 2AA Southampton, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good in store service from Paul, delivery on time, set up help excellent. Paul was excellent at suggesting the right TV for me, highly recommended, would shop with Richer Sounds again.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2697)

24.500 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Top service.

The guy who served us knew exactly what we needed.
Our new speakers are superb.

17 de octubre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Top HiFi outlet, brilliant staff

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'Sound Room' is perfect to help you make your choice. The staff were friendly and helpful and, despite being very busy, managed to keep all their customers happy. My order was shipped the following day with one item which had sold out being located in one of the other branches. Delivery service was very good, reversing the negative reports found against many agents. Highly recommended

8 de octubre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Good choice of equipment

Good choice of equipment, informative staff

9 de octubre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent service and delivery

The service was very good I was able to order TV as a present for my granddaughter over the phone with ease. It was also delivered 4 days early very good.

9 de octubre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered the Wiim Pro Plus online as I was on holiday. About 10 minutes later I received a call from the Southampton shop, my local store, to say they had one in stock and would put it by until I could pick it up. Excellent customer service. The Pro Plus is great too!

6 de octubre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Good in store service from Paul

Good in store service from Paul, delivery on time,
set up help excellent. Paul was excellent at suggesting the right TV for me, highly recommended, would shop with Richer Sounds again.

26 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Always a pleasant experience to shop at…

Always a pleasant experience to shop at Richer Sounds. Staff friendly and knowledgeable, and helped by explain how to wire an arc HDMI cable for my Denon amp and LG TV

29 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Had my klipsch speakers repaired

Had my klipsch speakers repaired had them for nearly three years no problem with the six year guarantee working as good as new brilliant service from richer sounds Southampton.

25 de agosto de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

As always fantastic knowledge and…

As always fantastic knowledge and delightful customer service

27 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

I ordered some speakers at a great…

I ordered some speakers at a great members price and arranged for collection at my local Richer Sounds shop the next day, process was so simple and the price was fantastic

24 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Always a joy 😎

Excellent service once again from Richer Sounds in Southampton. I was greeted by Marc who was very helpful .
Thank you Marc

26 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

You cannot beat Richer Sounds customer…

You cannot beat Richer Sounds customer service, why would you buy expensive multimedia equipment elsewhere!

Shout out to Marc who responded to all of my queries promptly and politely.

26 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Quick service

Quick service, good advice and the purchase was good value for money

2 de octubre de 2026
Opinión espontánea
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Marc and the team at Richer Sounds made…

Marc and the team at Richer Sounds made me feel welcome, I have purchased many parts & Audio equipment from them for years, Jim is an expert in connectivity & Diract, I like chatting with them for educational purposes they know what they are talking about, it my one stop shop for Audio.

20 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The Arcam A15+ amp upgrade story

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty.
The staff at Richer Sounds were very sympathetic and professionally quickly sourced a replacement. The 2nd Arcam A15+ is installed and has made a real significant leap in the sound quality of my system.
This exceedingly rare fault was effortlessly sorted and fixed.
Richer Sounds Southampton have totally sealed my loyalty to their perfect service.
Many Thanks to Tom the Manager

22 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Love this company

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes me feel it would be disloyal to then go off to some faceless entity to make my purchase. So I have a painless experience, they secure the sale, it's all good.

22 de septiembre de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review!

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