Richer Sounds - Southampton Opiniones 

2651
TrustScore: 5 sobre 5

4,9

77 London Road, SO15 2AA Southampton, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been buying TV`s and sound equipment from Richer Sounds in Southampton for over 25 years now - never go anywhere else. Always great service, prices and above all product knowledge on each of the prod... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Being able to speak with the staff is always a delight, knowing their deep insight and advice on what to get/what not to get. I remember Rob showed me one of the rooms that had some high end streamer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I reserved a Denon tuner/cd player, M41-DAB, which was listed as a clearance item. The response from the Southampton store was quick and I was phoned the next morning and told about the condition of t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Prompt and very helpful service from staff. Ordered 2 Pure Dab+ Radios on Sunday via normal, not paid for, delivery and they arrived by DPD on the following day!! I have always found Richer Sounds in... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2651)

24.524 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service.

Purchased a CD player from Richer Southampton.
Top customer service.

11 de junio de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

11 de junio de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10 de junio de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8 de junio de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Your staff were very polite and…

Your staff were very polite and efficient

7 de junio de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great product

Great product, great price and great service!

5 de junio de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Very satisfied customer experience

I pre-ordered a new Samsung television order online but arranged to collect it from my local store in Southampton. Whilst the television took longer to reach their warehouse from Samsung than I was told I appreciate that this was outside of Richer Sounds control. I was contacted when it was ready to collect and was very happy with the friendliness and professionalism of the staff, particularly James, when I arrived to pick it up. He also helped carry it to my car and paid my car parking fee immediately without question. Overall an excellent customer experience and I am happy to have signed up as a VIP member.

4 de junio de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Service at its Very Best from Richer Sounds

What a fantastic buying experience from Richer Sounds, Southampton store. Expertise, customer friendly and genuine intent to satisfy the couple of questions I had, prior to making the purchase. I received my delivery next day and am absolutely thrilled with the Denon mini Hi-Fi and Fyne Audio speakers. Kudos to Paul who couldn't have been more helpful. Good old fashioned customer service at its very best.

1 de junio de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Helpful

Quick, efficient service
Friendly, helpful staff

31 de mayo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Great Place, Amazing Staff

I was helped by Tom and Rob today - they steered me towards buying quality speakers I am very happy with. Very friendly, amazing customer service. Without their help I would have bought something I would have been less happy with. I will definitely buy from them over ordering online whenever possible.

6 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

TV purchase made easy.

Helpful, knowledgeable staff with good products available in stock.
Great delivery service included in the very competitive price.

29 de mayo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Richers at Southampton look after their customers …

Richers at Southampton helpfully explained how my delivery to the Isle of Wight was going to be managed and what would happen when.
Unfortunately the item was slightly damaged in transit but my options were helpful and they sorted things out for me.
Staff were friendly over the phone and I had a good experience, no hesitation in buying from them again.

29 de mayo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent service.

I visited the branch in Southampton to collect a portable cd player. The staff where excellent in helping me sort out the Bluetooth connection, unfortunately it did not work, so I was given a full refund of my payment.

28 de mayo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 4 estrellas sobre 5

The member of staff was knowledgeable…

The member of staff was knowledgeable and helpful it made choosing the right items easy and straightforward, very happy with the whole experience including the promotion delivery

27 de mayo de 2026
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks so much for letting us know that the team were able to make things easy and that you were happy with your overall experience.

If there’s anything more we could have done to earn that fifth star, we’d really appreciate the feedback. And if we can help further at any stage, please get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks
The Richer Sounds team

Valorada con 5 estrellas sobre 5

Excellent service from the initial…

Excellent service from the initial telephone conversation with Tom in the Southampton branch, through to collection in store when Rob kindly allowed me to unbox and check the DVD functionality before I left.

2 de junio de 2026
Opinión espontánea
Logotipo de Richer Sounds - Southampton

Respuesta de Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

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