Richer Sounds - Telesales Opiniones 

7293
TrustScore: 5 sobre 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ive used Richer Sounds for many years bought multiple items and never been let down by them. Customer service are easy to get hold of and all of my emails have been responded to in a timely manner. W... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Reino Unido

  • 0333 900 0093

4,9

Excelente

TrustScore: 5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(7293)

24.272 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Best customer service

Best customer service, v patient, knowledgeable and efficient. Arrived the next day !

1 de febrero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Tele sales chap was very friendly

Tele sales chap was very friendly, informative and polite. Start to finish of my ordering was quick painless and very easy. Thankyou

30 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Sales agent was knowledgeable and…

Sales agent was knowledgeable and helpful. Product arrived when promised.

28 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

super treatment as always

super treatment as always.matched and beaten costco price by 120pounds on my new tv. and 6 year warranty. many thanks

29 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

John McCabe who dealt with my inquiry…

John McCabe who dealt with my inquiry was very knowledgeable and extremely helpful, and a credit to Richer sounds.

27 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Richard Sounds is my go-to company for…

Richard Sounds is my go-to company for HiFi and AV hardware.
Their prices and availability are always good.

26 de noviembre de 2025
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I've been a richer sounds customer for…

I've been a richer sounds customer for many years,
I wanted to purchase several expensive items so obviously preferred the best deal I could get, after being underwhelmed with my experience in store (1 hours drive and being a cash buyer) I spoke to Vik at telesales who couldn't have been more helpful, he spent a lot of time going through my choices without being pushy and settled on a great deal,
I've yet to properly set up my system but happy with my experience.

25 de enero de 2026
Valorada con 3 estrellas sobre 5

When I contacted Richer Sounds about…

When I contacted Richer Sounds about the price beat Jeff from telesales was excellent however when I called back a couple of weeks later and spoke to someone from the Bath branch he was very suspicious when I said that I had been offered a £100 discount because Amazon were selling US imports for far less. However the chap from Bath must have contacted Telesales and when Vic rang me back he honoured the quote which I had on email from Jeff. Normally Richer Sounds are brilliant so I was disappointed by the attitude from the chap at the Bath branch. The speakers are excellent of course.

22 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Dear Mr Wrigglesworth,

I'm so sorry that after such as positive experience with Jeff that the colleague from our Bath store was anything other than professional. Obviously this is disappointing, the colleague should have checked our system for the quote which would have cleared matters up so I will investigate with the branch manager what went wrong here, as well as arrange some retraining with the colleague.

Thank you for taking our call regarding the issue and allowing us a second chance to resolve this, if I can be of any help to you of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

First class service all round

This our 4th purchase from Richer Sounds.
We use them because they have a huge range/wide variety of options and choices.
Found exactly what we wanted on the website and phoned the telesales line.
Very helpful, very easy ended up buying the TV we wanted and also purchased a soundbar with full surround speakers.
Given a fantastic deal and the advantage of a 6 year warranty.
The home delivery they use is second to none!
Highly recommend and will continue to buy from Richer Sounds

22 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Great staff

Great staff, trustworthy and knowledgeable

22 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

All good

All good! Waiting to put tv up after work to lounge.
Delivery spot on
Great comms

21 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Richer Sounds and John

I haven’t needed to buy TV or HiFi equipment recently, but remained on Richer Sounds email list so when I wanted to purchase a Pure Classic CD-6i I naturally thought of Richer Sounds.
I talked to a helpful gentleman by the name of John and by joining the VIP club I not only got a bargain price but a welcome £10 also.
The order arrived promptly, but upon unpacking I noted that the CD was faulty. I called Richer Sounds to report the issue and received a working replacement the next day.
Great service from Richer Sounds and John, who assisted me thoughout.

19 de enero de 2026
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Bought a Hisense TV from Richer sounds…

Bought a Hisense TV from Richer sounds they gave me a great deal and even free delivery with their own delivery people who where kind enough to get the TV into a very awkward upstairs room!
This is not the first time I have bought from Richer sounds and the service is always the same...nothing is too much trouble for them!
Thanks I will be back for more and I would not hesitate to recommend!
Richard

19 de diciembre de 2025
Logotipo de Richer Sounds - Telesales

Respuesta de Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

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