Richer Sounds - Tunbridge Wells Opiniones 1192

TrustScore: 5 sobre 5

4,9

18 St Johns Road, TN4 9NT Tunbridge Wells, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fabulous service and expert knowledge from Joe and his team at Richer Sounds Tunbridge Wells. Having outlined to him my fairly specific needs for a suitable amp and speakers, and the products I wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Richer Sounds in business and personally for over 10 years. I have found their business model results in the customer being treated fairly and honestly. The customer service provided by th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As a family we have been buying from RicherSounds for over 40yrs and it is always our first port of call . There is never any sales pressure only good advice and prompt service . Many years ago our t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have shopped at Richer Sounds over many years & always found them to be helpful & knowledgeable. My recent purchase & visit was not a disappointment & it was great to see that the customer service... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

  • 18 St Johns Road, TN4 9NT, Tunbridge Wells, Reino Unido

  • 0333 900 0082

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Great advice

Clear, friendly expert advice. And good prices.

12 de mayo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Staff were helpful and listened to my…

Staff were helpful and listened to my questions. Phoned back when they said they would and printed out a user guide for my cd player.

12 de mayo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Fabulous service and expert knowledge…

Fabulous service and expert knowledge from Joe and his team at Richer Sounds Tunbridge Wells.
Having outlined to him my fairly specific needs for a suitable amp and speakers, and the products I was considering having done my desk research. He expertly guided me to more suitable products for my needs, answered any questions I had in comparison to other products, and delivered a solution within my budget.
Having had the amp and speakers now for a couple of weeks I couldn’t be happier.
Rare to find genuine expertise in retail these days. And whilst I was working to a fairly limited budget I felt dealt with as though I was making a considerable investment.
Congrats to Richer Sounds!

10 de mayo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great friendly service as always.

I have shopped at Richer Sounds over many years & always found them to be helpful & knowledgeable. My recent purchase & visit was not a disappointment & it was great to see that the customer service & competitive prices still remain outstanding. Why bother going anywhere else ?

9 de mayo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Exemplary

I have used Richer Sounds in business and personally for over 10 years. I have found their business model results in the customer being treated fairly and honestly. The customer service provided by the Richer Sounds team is exemplary. If only all businesses were like this.

7 de mayo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Why would you go anywhere else ?

As a family we have been buying from RicherSounds for over 40yrs and it is always our first port of call . There is never any sales pressure only good advice and prompt service . Many years ago our television expired just out of the RicherSounds 6 yr period . I went into Tun Wells where we’d bought it and was told “ That's bad luck but we’ll honour the guarantee so choose another tv “. That’s why we not only go there ourselves but advise others to try it . So far none have been disappointed. Top company . Top Service . 5*

6 de mayo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

The hifi was just what I wanted and at…

The hifi was just what I wanted and at the right price. Being a older person I just managed to get everything to work. The members of the staff did give me several directions of advice.

19 de abril de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Always helpful

Always helpful, friendly service. Staff who know what they are talking about and always ready to give advice.

17 de abril de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Purchased small smart tv

Purchased small smart tv. Knowledgeable polite staff in store. Helpful advice willingly given when setting up tv and fitting to wallmount. A voucher that was a few years old was accepted without any fuss and that pleased me.

2 de abril de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Good solid advice on solving vinyl to…

Good solid advice on solving vinyl to wireless speaker solution using existing kit as much as possible.

11 de abril de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

We got a prior quote

We got a prior quote, rang up few weeks later to place the order and it was ready and waiting for us 2 days later as promised. Great service!

9 de abril de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 4 estrellas sobre 5

Excellent service apart from not…

Excellent service apart from not informing me that there was no HDMI cable supplied to connect the tv and soundbar I purchased. I called after delivery to question this snd was then given the prices for a connecting cable, i was also informed that I may not need one if the wifi connectivity was satisfactory

7 de abril de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks very much for your review, obviously it's disappointing that after such positive start things fell down in terms of the HDMI cable issue, so please accept my apologies for that.

Obviously you should have had the connectivity explained at point of sale and all the options discussed upfront, so you could make an informed decision, and I’ve since shared your feedback with the team to ensure they learn from it. If you’d like us to look into anything further or need any help with your setup, please do contact us at seniorcomplaintsteam@richersounds.com.

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Reliability when really required

As usual, very helpful advice and comments when it has been needed. You make buying a pleasure.

7 de abril de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent Service

I dealt with Alex who was very knowledgeable and helpful.

27 de marzo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service at Tunbridge Wells…

Excellent service at Tunbridge Wells location. Knowledgeable and helpful Manager and staff. Reasonably priced product,(Sony TV). TV came with six year warranty at no extra cost. TV was installed by extremely pleasant operative at a time and date of my choosing.

10 de marzo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Awesome team at Tunbridge Wells…

The team at Tunbridge Wells were absolutely brilliant when I collected some Klipsch speakers and they accidentally managed to sell me an Orange O Turntable which I didn’t need but really wanted. They’ve assured me my next visit will be just as fun and entertaining but maybe less hugging guys ;)

In all seriousness. It’s so lovely to have a local team to me that are so amazing!

21 de marzo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Everything was so easy to order

Everything was so easy to order

19 de marzo de 2026
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Respuesta de Richer Sounds - Tunbridge Wells

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I ordered a turntable through their…

I ordered a turntable through their website and I was able to pick it up the next day at my local store quick and easily.

17 de marzo de 2026
Logotipo de Richer Sounds - Tunbridge Wells

Respuesta de Richer Sounds - Tunbridge Wells

Thanks for your feedback, great to read you were happy with our service.

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