Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... Ver más
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Excellent advice instore and friendly helpful service! Delivery was also prompt and efficient We are very pleased with our smart new TV as we have been with all tech we’ve had from Richer Sounds!... Ver más
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I have used Richer Sounds for a long time and in two different branches. The staff are always cheerful and welcoming. They are very knowledgeable about their products but in a manner that is open an... Ver más
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Called into Tunbridge Wells branch hoping they could advise on what to buy after my deck stopped working. They tested my speakers and found it was a faulty cable, gave me a replacement. I was ready... Ver más
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I've made three major purchases now (£1.5K, £6K and now £2.6k across two different branches) with Ricker Sounds and its all been very easy. I like the offers and guarantees offered at RS, on this purc... Ver más
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Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
18 St Johns Road, TN4 9NT, Tunbridge Wells, Reino Unido
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Just want to shout out to Dean and staff at the Tunbridge Wells store great service and excellent knowledge on whats the best pre amp what I needed for my record player rega 2.

Respuesta de Richer Sounds - Tunbridge Wells

Respuesta de Richer Sounds - Tunbridge Wells
Richer Sounds customer service is excellent. I'm happy though to give another review once my order arrives.
Was told i would get an email when items would be ready to deliver. Didn’t get that, i phoned and asked. Will get an email, didn’t get that. Phoned again was told it would be at the depot on 26 jan and could be delivered on 27th. Mentioned i work for a living. Can it be the following Saturday 31st? Yes, will i get an email confirmation? Yes. Phoned richer sounds yet again today (as its far too much trouble for them to contact me!) oh yes, dpd will contact you this evening to let you know they have my parcel. 11.59?? I will be asleep!
So will it come tomorrow? No idea personally.
Very poor service on the contact front. Guess only spending £1500 is not enough to warrant a good service?! How much should i have spent?

Respuesta de Richer Sounds - Tunbridge Wells
Purchased LG OLED + SOUNDBAR PACKAGE.
TRULY AWFUL PICTURE. RS COULD NOT FIX, STATING THAT "LG'S ARE ALWAYS A BIT BRIGHT". UPSCALING FOR FILM TAKEN EVEN 3- 4 YEARS AGO IS NON EXISTENT . RICHER SEND AN "EXPERT" WHO HAD NO IDEA.
RETURNED THE WHOLE PACKAGE.
WONT USE 'RS' AGAIN, AND STAY AWAY FROM LG.
***************IN ADDITION****************
SUBSEQUENTLY MR TOM GRIFFITHS FROM RICHER HAS HELPED GREATLY WITH THIS ISSUE, AND I WOULD VISIT RS IN THE FUTURE.
EVEN THOUGH MY INITIAL EXPERIENCE RATING REMAINS THE SAME, BUT WOULD RATE THE EXPERIENCE WITH MR GRIFFITHS AS 5 STARS.

Respuesta de Richer Sounds - Tunbridge Wells

Respuesta de Richer Sounds - Tunbridge Wells
The guys went above and beyond to ensure that I got what I wanted asap and are a pleasure to work with, thank you!

Respuesta de Richer Sounds - Tunbridge Wells
Prompt delivery and on time. Also set up well by their recommenced fitter. Set up by the Tunbridge Wells Store.

Respuesta de Richer Sounds - Tunbridge Wells
Speedy response to our problem relating to our television
Kept in contact / kept us updated.

Respuesta de Richer Sounds - Tunbridge Wells
The staff were very helpful and solid me what I needed

Respuesta de Richer Sounds - Tunbridge Wells
very knowledgeable staff, helpful and did not pressure me into buying. I did buy and their recommendation plus my research has worked well.
Easy caring company to deal with . Would recommend to anyone

Respuesta de Richer Sounds - Tunbridge Wells
Nice to get advice from staff who know the stuff they sell plus competitive prices and free delivery from a careful carrier...an ideal combination!

Respuesta de Richer Sounds - Tunbridge Wells
Sound bar not as expected considering the amount it cost

Respuesta de Richer Sounds - Tunbridge Wells
Just what I needed. Grat service every time. Thanks

Respuesta de Richer Sounds - Tunbridge Wells
I bought my radio from Dean who was very knowledgeable and helpful.

Respuesta de Richer Sounds - Tunbridge Wells
Very helpful, not in stock but delivery within days. Worth it for 6 year warranty.

Respuesta de Richer Sounds - Tunbridge Wells
Cool dudes who know their stuff will go back to Richer Sounds again

Respuesta de Richer Sounds - Tunbridge Wells
Sales Manager, Alex, at Tunbridge Wells, was especially helpful his advice. He helped me find the perfect tv to suit my requirements, at an excellent price.

Respuesta de Richer Sounds - Tunbridge Wells
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