Richer Sounds - York Opiniones 

2032
TrustScore: 5 sobre 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always have great service from Richer Sounds and honest advice which is very much appreciated. Small issue with a missing accessory which was sorted quickly between York and my local store. Do wish we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We dealt with Kevin who spent a lot of time with us listening to our requirements and demonstrating the soundbar performance. There was no pressure and we went away to check what would fit. We returne... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The staff were friendly and knowledgeable. They spent time discussing our choices and suggested options. We are very pleased with our purchases which we made in store and were then delivered by luncht... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistan... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2032)

23.773 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent professional and helpful…

Excellent professional and helpful service. Very knowledgeable.

1 de julio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Great service and honest advice

Always have great service from Richer Sounds and honest advice which is very much appreciated. Small issue with a missing accessory which was sorted quickly between York and my local store. Do wish website pricing and availability was more accurate, especially on clearance deals.

1 de julio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Excellent service from our initial…

Excellent service from our initial phone call to next day delivery. Thank you

1 de julio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

LG TV brilliant quality and the price…

LG TV brilliant quality and the price reduction made it much better value. Brilliant advice and service from the staff in the York store

16 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

I popped in to the York store while…

I popped in to the York store while away with my Wife for a few days Joe an Kevin were busy but I was made welcome despite the shop being full.
Kevin became free and disussed in just enough detail not be baffled about what I was looking for.
He knew I wast buying there and then but still spent time totally unlike your usual hi fi store which just want money and done with whatever they want you to have. He surprisingly stayed in contact methodicly went through my mind changes. My Wife bought me the recommended speakers which are perfect. I have the recommended cable in post as we speak and I am saving like crazy to purchase the recommended pre amp and power amp. Basicaly what Kevin has done is show exactly what excellent customer service should look like and then go that little bit further. I have the unenviable task of managing managers who have teams of people who should be nowhere near a customer. You as Richer Sound have more than the right peson doing the job. He has totally restored my faith and from now on will get all of my tv and hi fi from Richer Sound York.Even though I manchester. Credit where credit is due.

23 de junio de 2026
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Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent Service

We dealt with Kevin who spent a lot of time with us listening to our requirements and demonstrating the soundbar performance. There was no pressure and we went away to check what would fit. We returned and bought the soundbar whilst it was on offer and are very happy with it.

23 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

The staff were friendly and…

The staff were friendly and knowledgeable. They spent time discussing our choices and suggested options. We are very pleased with our purchases which we made in store and were then delivered by lunchtime the next day.

22 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Telly's

Hi
Helped a great deal in deciding which purchase was suitable
Also answered any queries what I needed to know

20 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Joe from the Richer Sounds in York was…

Joe from the Richer Sounds in York was very polite and very helpful.
Sonos had offers on, plus a 2 year warranty. I rang Richer Sounds up and not only did Joe match the Sonos offer he discounted it a bit more too, plus I got a 6 year warranty on the sonos speakers I got from Richer Sounds in York🙂
Thank you, Joe, Aaron, and the rest of the team at the York Richer Sounds branch

26 de febrero de 2026
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Respuesta de Richer Sounds - York

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Fantastic customer service

Fantastic customer service. Was guides to the best product and kept in touch about delivery - which was quicker than anticipated!

13 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Richer Sounds always delivers

Richer Sounds always delivers on service and choice. They also really know their stuff when it comes to AV tech. If a product is available elsewhere for a few quid less, I'll still go with RS.

13 de junio de 2026
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Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Ordered over phone at York store

Ordered over phone at York store, was provided relevant info regarding specs before purchase by Sean. Ready for colletion as promised. Very happy.

12 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thank you for your wonderful feedback

Valorada con 3 estrellas sobre 5

Staff were great as usual but the tv…

Staff were great as usual but the tv was delivered 24 hours later than booked. Waited in all day wasted a day and then had to cancel and they re arrange the installer who could only fit in the installation in eight days time.

12 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thank you for leaving your feedback, I was of course sorry to read that the late arrival of the TV caused you issues. From investigation the courier fulfilled their side of things so the issue appears to be between when the stock arrived with us, and what you were told to expect.

Our customer service team will be in touch to find out more about this, with a view to resolving the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

Great price very smooth transaction…

Great price very smooth transaction great friendly communication arranging store collection. Have used several times always been very good.

7 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

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