Richer Sounds - York Opiniones 

2044
TrustScore: 5 sobre 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali spe... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2044)

23.686 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic helpful team at York store

The team at York were brilliant in securing me a Loeve TV which fitted my existing (expensive and stylish) TV stand. Not only that but when the TV was delivered to the York store they put it on a trolley and delivered it personally and on foot to my flat 20minutes away. That goes ‘Above and beyond’ in my book. Thanks guys.

8 de abril de 2026
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Respuesta de Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Speaker Upgrade

I visited Richer Sounds after recommendations of several friends. I took details of room size, current amplifier, distance I sit from speakers, and musical preferences. Senior Sales Advisor, Sean, was extremely knowledgeable, helpful, and I was given a demonstration in a 'listening room'. At no time did I feel under pressure to buy. The speakers were delivered to my door less than 24 hours after my visit. A very satisfying experience; a big thank you, and I won't hesitate to re-visit when I have further hi-fi requirements.

3 de marzo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

A tale of good service

I went to the York shop, and spoke with the manager, Joe, and we made an appointment for later that day. When we arrived, Joe had some HiFi separates in my price range ready. We listened to the sound, and he brought in different speakers to produce the sound I wanted. He took all the time we needed, and then took my money and arranged delivery for the next day. The system is fully assembled and functioning, and it looks and sounds terrific - thank you very much!

1 de abril de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Valorada con 5 estrellas sobre 5

Surround sound upgrade

We we were looking to upgrade an old defunct blu-ray surround sound system and didn’t know where to start. Kevin at Richer Sounds in York was brilliant gave us some really helpful advice and recommendations for a new system and setup the speakers in store so we could hear the quality. We are delighted with the new system - it sounds amazing so very happy with the service we received.

28 de febrero de 2026
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Respuesta de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Earphones

Really easy to order and pick up from store. Communication great both online and in store. Friendly staff in the York store.

2 de abril de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Excellent service and advice in shop

Excellent service and advice in shop, followed by excellent and patient service on phone when we needed help.
Top marks all round.

30 de marzo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Excellent service from the York Branch.

Bought an LG oled tv and Sonos sound system from the York branch. The staff were incredibly helpful and knowledgable about the products they were selling. They set the systen up for us to listen to and offered advice on the suitable components to buy, which incidently were not the most expensive.
Highly recommend the company.

19 de marzo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Knowledgeable staff

Knowledgeable staff, loads of choice and competitive.

28 de marzo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 4 estrellas sobre 5

Your couriers let you down.

Everything you do each time I buy a TV is first class, the understanding, the suggestions you make, the price. One thing that needs work is the delivery couriers you used for my latest delivery. Communication was mixed and I was having to do a lot of chasing and phone calls between you and the couriers.

28 de marzo de 2026
Valorada con 5 estrellas sobre 5

Excellent Experience

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali speakers. We purchased a Philips OLED tv instead. The picture quality is incredible, and we saved approximately £700 against the Sony. Could not be happier.

29 de noviembre de 2025
Opinión espontánea
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Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I found your staff knowledgable and…

I found your staff knowledgable and helpful. They helped me put together a great system that fit my purpose. At a decent price. I had to have one piece delivered, and DPD was the only aspect that was suboptimal. But my Richer Sounds experience was top notch. Would definitely buy from you again.

25 de marzo de 2026
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Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Great service as always from York…

Great service as always from York Richer Sounds, Aaron proviuded great advice on the options for a TV and really helped me make the make the decision on the best information

23 de marzo de 2026
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Respuesta de Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

Great service

Great service, the lads were spot on handled my tv with great care. Would highly recommend thanks again

30 de marzo de 2026
Opinión espontánea
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Helpful knowledgeable staff good…

Helpful knowledgeable staff good understanding of my requirements that turned into an economic purchase that turned out to be first class bit of kit with an excellent interpretation of my requirements. As a long time non cd user the after sales info was more than helpful. Helped me setup the equipment. Turned out to be a first .class piece of hi fi I am delighted with my purchase and it's performance.

23 de marzo de 2026
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Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Friendly and informative

Everything from the initial enquiry when they took us to see a 77" TV hanging upstairs, to us going in 2 days later to buy the seen TV, was perfect. Aaron was exceptional when we purchased the TV and even arranged speedy delivery (less than 48 hours) as well as making sure the gentleman who initially served us was put down as the salesman (assuming for his commission)
Fantastic service, speedy, informative and very friendly.

23 de marzo de 2026
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Respuesta de Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

A trustworthy retailer

The website was easy to navigate with a good choice of merchandise at reasonable prices. I was kept well informed about my delivery which arrived promptly.

22 de marzo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Excellent

Excellent, expert, pleasant, helpful advice from Kevin, who was a pleasure to do business with! I have bought equipment from Richer Sounds in York many times over the years, because they are always so good!

17 de marzo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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