Richer Sounds - York Opiniones 

2044
TrustScore: 5 sobre 5

4,9

12 St Sampsons Square, YO1 8RN York, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali spe... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(2044)

23.626 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

One of the best for customer service I…

One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.

1 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Very helpful & easy to deal with.

Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!

30 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Overall Excellence

Knowledgable, friendly and exceptionally helpful staff.

29 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Staff always friendly and…

Staff always friendly and knowledgeable. Eager to help. Great advice and feedback. Called me back with extra advice . Priceless. Why go anywhere else for me.

27 de mayo de 2026
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Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Good service from Richer Sounds

I ordered a pair of Sonos Era300 speakers from them under their friends and family scheme. Also a Sonos Arc Ultra sound bar and Sony Bravia 55" Oled TV. Their service and communications were excellent. Delivery on both occasions was on time and went without a hitch.

27 de diciembre de 2025
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Respuesta de Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

A HAPPY CUSTOMER

I had been looking to upgrade my TV to a 55 inch LG G5 55 inch OLED before the world cup started and had searched through all the suppliers website sites to work out the best value deal. Over a period of 5 or 6 weeks, Richer Sounds consistantly offered the best price on this item but in addition to that they were offering an LG Soundbar to go with the TV at a fraction of its value when bought with the TV I wanted. When I checked the latest price a week ago and they were offering the soundbar for zero cost I made the decision to visit the store in York to discuss the deal. The staff couldn't have been more helpful and answered all my questions. They were also offering a free 6 year warranty on the TV so I purchased it and the TV and soundbar were delivered the following day.
They are both set up and working perfectly and I couldn't be happier with both items. If you are considering making a purchase of any electrical items, I recommend you have a look at Richer Sounds before going elsewhere. If my experience is anything to go by, you will be impressed with what they have to offer

26 de mayo de 2026
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Respuesta de Richer Sounds - York

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Masterly service

New smart TV. Jery good service in the shop and a masterly introduction to the system by their free lance installer.

25 de mayo de 2026
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Respuesta de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Tip top customer service with people…

Tip top customer service with people who care. York store is excellent

17 de abril de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Ordered product over the phone

Ordered product over the phone, very easy, thanks.

23 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

All round good support

Price matching the product, easy payment through email and holding for collection. Answering my questions about setup.

22 de mayo de 2026
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Respuesta de Richer Sounds - York

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

As always excellent service

As always excellent service. Although the shop was busy you are made to feel important to them.

21 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valorada con 5 estrellas sobre 5

Friendly helpful staff

Friendly helpful staff. Fast delivery as products not stocked in store. Great price.

16 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I received great service

I received great service, and was given all the time I needed at the demo and all advice given was impartial and helpful, would recommend highly

15 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Team support was fantastic

Team support was fantastic. Will always buy from richer sounds

26 de enero de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Great people

Great people. Very knowledgeable.
No high scale selling
Took the time to explain and demonstrate products

The free umbrella to keep us dry whilst we went for a coffee to decide clinched it. Went straight back and and made a purchase

14 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

I had help buying a tv stand for my…

I had help buying a tv stand for my daughter which resulted in me receiving the stand by free delivery the next day as promised. We were very pleased with the service and the help assuring me that I had bought the correct item.

12 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

First Class Service

We had an issue with the website operation not facilitating a smooth purchase process, so rang customer service/sales. We were dealt with promptly, with consideration and the telesales process was right first time,
The product arrived within a couple of days, in good condition. We set up the box quickly and it did its thing to load and be ready for action.
The product registration process was easy, in spite of an error between us and the other end with the serial number but was resolved first time with the supply of a photo of the product label on the bottom of the machine and all was well by return email.
I have given 5 starts because the responses have been first class and local. Having someone nearby and keen to help is a very refreshing change. Thank you.

13 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

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