Richer Sounds - York Opiniones 

2107
•
TrustScore: 5 sobre 5

4,9

12 St Sampsons Square, YO1 8RN York, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Arron provided excellent service when I purchased my Marantz PM6007 amplifier. He listened carefully to my needs, offered helpful advice, and understood exactly what I was looking for. Following h... Ver más

Valorada con 5 estrellas sobre 5

We are Richer Sounds customer ,we started with Richer Sounds in 2006 with the complete Hi-Fi. Our Amplifier was repared once and now had some problems. Arron in RS York,recommended Cambridge AXR100:... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As a longtime customer, I'm consistently impressed by the knowledgeable and helpful staff at the York store. They patiently let me use the listening room to make sure the equipment I was auditioning w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really helpful, patient, thoughtful staff. They listened to what I was hoping to achieve, made suggestions that improved it, rang other stores to source a rare product and were utterly friendly throug... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda Hi-Fi
  2. también en la categoría
  3. Tienda de electrónica
  4. Tienda de TV

Escrito por la empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2107)

24.593 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****

2 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 4 estrellas sobre 5

Great TV, but……

Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.

2 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.

I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valorada con 5 estrellas sobre 5

V helpful and informative advice

V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment

1 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

One of the best for customer service I…

One of the best for customer service I have ever encountered. A quick call can get all your enquiries and orders placed. Quick to offer help and future support and their warranty is a huge peace of mind.

1 de junio de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Very helpful & easy to deal with.

Very helpful & easy to deal with, nothing too much trouble. Other retailers could do with some staff training from Richer Sounds !!

30 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Valorada con 5 estrellas sobre 5

Overall Excellence

Knowledgable, friendly and exceptionally helpful staff.

29 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Staff always friendly and…

Staff always friendly and knowledgeable. Eager to help. Great advice and feedback. Called me back with extra advice . Priceless. Why go anywhere else for me.

27 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

Good service from Richer Sounds

I ordered a pair of Sonos Era300 speakers from them under their friends and family scheme. Also a Sonos Arc Ultra sound bar and Sony Bravia 55" Oled TV. Their service and communications were excellent. Delivery on both occasions was on time and went without a hitch.

27 de diciembre de 2025
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

Valorada con 5 estrellas sobre 5

A HAPPY CUSTOMER

I had been looking to upgrade my TV to a 55 inch LG G5 55 inch OLED before the world cup started and had searched through all the suppliers website sites to work out the best value deal. Over a period of 5 or 6 weeks, Richer Sounds consistantly offered the best price on this item but in addition to that they were offering an LG Soundbar to go with the TV at a fraction of its value when bought with the TV I wanted. When I checked the latest price a week ago and they were offering the soundbar for zero cost I made the decision to visit the store in York to discuss the deal. The staff couldn't have been more helpful and answered all my questions. They were also offering a free 6 year warranty on the TV so I purchased it and the TV and soundbar were delivered the following day.
They are both set up and working perfectly and I couldn't be happier with both items. If you are considering making a purchase of any electrical items, I recommend you have a look at Richer Sounds before going elsewhere. If my experience is anything to go by, you will be impressed with what they have to offer

26 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thank you for your wonderful feedback

Valorada con 5 estrellas sobre 5

Masterly service

New smart TV. Jery good service in the shop and a masterly introduction to the system by their free lance installer.

25 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

Valorada con 5 estrellas sobre 5

Tip top customer service with people…

Tip top customer service with people who care. York store is excellent

17 de abril de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valorada con 5 estrellas sobre 5

Ordered product over the phone

Ordered product over the phone, very easy, thanks.

23 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

All round good support

Price matching the product, easy payment through email and holding for collection. Answering my questions about setup.

22 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thank you for your 5 star review!

Valorada con 5 estrellas sobre 5

Friendly helpful staff

Friendly helpful staff. Fast delivery as products not stocked in store. Great price.

16 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your great feedback and for supporting local business.

Valorada con 5 estrellas sobre 5

I received great service

I received great service, and was given all the time I needed at the demo and all advice given was impartial and helpful, would recommend highly

15 de mayo de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valorada con 5 estrellas sobre 5

Team support was fantastic

Team support was fantastic. Will always buy from richer sounds

26 de enero de 2026
Logotipo de Richer Sounds - York

Respuesta de Richer Sounds - York

Thanks for your kind review, we look forward to your next visit.

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