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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Fuming. Set up all good, then a business verification 3 days later. shuts the line down. noone calls, noone emails. Just dead lines. The only way to communicate is a number with a stupid AI receptio... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The verification process can be better when there is an issue. Sending a generic email does not say why the initial documents were not accurate. It will be helpful if someone can take the time to actu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Trustpilot won't let me give zero stars, otherwise I would, one star is only here because it's the minimum. We've been assigned two numbers, that are getting wrong-number calls roughly 90% of t... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Waste of time disabled my account no warning and lost a lot of business due to it and then very bad customer service

La empresa ha respondido

Información sobre la empresa

  1. Servicio de telefonía e Internet

Escrito por la empresa

All inclusive: voice, conferencing, HD video meetings, collaboration, contact centre & more! RingCentral is the largest and fastest growing pure-play cloud business communications provider in the world. We offer our customers a true enterprise grade solution, regardless of their size. With over 350,000 customers on our platform, we service customers of all sizes and industries globally.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

680 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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3,0

Todas las opiniones

(680)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ring Central is the best phone service…

Ring Central is the best phone service provider I have ever worked with . What they say they does . There are no hidden charges at all . Glad to be a part of ring central for more than 3+ years . More to come

13 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Hey Zakir, thank you for your glowing review! The Review Team is thrilled to hear that RingCentral has been the best phone service provider you've ever worked with. Your feedback about our commitment to delivering what we promise and the absence of hidden charges is greatly appreciated.

It's fantastic to have you as a valued part of the RingCentral family for more than 3+ years; we look forward to providing you with many more years of excellent service and support. We appreciate you for your trust and for being a loyal member of the RingCentral Community!

Valorada con 5 estrellas sobre 5

Fantastic customer care and account…

Fantastic customer care and account management. A comprehensive product that is highly flexible and with great UX throughout.

13 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Dominic, thank you for taking the time to share your feedback! The Review Team is delighted to hear you've had a fantastic experience with our support and account management teams. It's our goal to provide top-notch service, and we're thrilled that we've met your expectations! We're also pleased that you find our product comprehensive, highly flexible, and with a great UX. Your recognition of these aspects means a lot to us, as we are continuously working to deliver a seamless and user-friendly experience!

If you have additional feedback or if there's anything specific you'd like to share about your experience, please feel free to email us at review@ringcentral.com.

Valorada con 5 estrellas sobre 5

I cant fault ring central

I cant fault ring central, they are very helpful if we have had any queries, and the system works well for us.

12 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Hannah, thank you for your feedback! If you have any questions or would like to share more, please email the Review Team at review@ringcentral.com. We appreciate you and your business!

Valorada con 5 estrellas sobre 5

Been using RC for years

Been using RC for years. Good reliable service and now with a UK support team that’s even better.

Would definitely recommend to other business users.

12 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Hey Ryan, we appreciate your stellar review! We are proud to provide you with a product and service that you highly recommend to others.
Thank you for your years of loyalty; we look forward to many more!

Valorada con 5 estrellas sobre 5

It’s very convenient and love the…

It’s very convenient and love the price! The customer support is excellent too.

-Kanza from Eximus Education

11 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Hey Kanza, the Review Team appreciates your great review!
Thank you for your kind words. We value you and your business!

Valorada con 5 estrellas sobre 5

Came across RingCentral whilst working…

Came across RingCentral whilst working at a different company and was impressed from the start! Introduced it to our company approx 3 years ago and haven't looked back!

They were helpful from the beginning, helping us to get set up and 'live'. In fact, we can just log on and start making calls. Calls are easy to find and monitor, which is extremely helpful from a training point of view.

Extremely cost effective too, which is great for any size business. Would not hesitate to recommend RingCentral.

11 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Louise, the Review Team cannot thank you enough for your stellar review! It is great to hear how our product and service have exceeded your expectations.
We treasure your loyalty and high recommendation!

Valorada con 5 estrellas sobre 5

Great support from the team at…

Great support from the team at RingCentral. I'd highly recommend them to any small business looking for an effective phone system at a competitive price.

4 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Hi Peter, thank you for your fantastic feedback! We appreciate your high praise and continued loyalty.

Valorada con 5 estrellas sobre 5

Awesome Customer Service and support…

Awesome Customer Service and support until my issue was resolved. They continually updated without prompting and brought matters to a satisfactory resolution.
Thank you Sania Akthar

6 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Dr. Ahmad, the Review Team appreciates you for sharing your positive experience with us and the community! We are proud our Support Team delivers such a top-notch experience.
Thank you for your business and loyalty!

Valorada con 5 estrellas sobre 5

Sania at RingCentral

Sania was a delight to speak with, she was helpful and intuitive in connecting the dots to create effective solutions between what our company needed and what was available across RingCentral - we look forward to working with her further.

5 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Sam, Great to hear! Thanks so much for taking the time to share this feedback about Sania! We'll be sure to share this with her leadership!

Valorada con 5 estrellas sobre 5

I recently had the pleasure of…

I recently had the pleasure of receiving customer support assistance from Liam over the phone, and I am compelled to share what an outstanding experience it was. Liam's dedication to providing excellent service truly stood out during our interaction.

From the moment Liam answered the call, it was evident that he possesses a deep understanding of the company's products and services. His knowledge was invaluable in helping me navigate through my concerns and questions. What impressed me the most was Liam's patience and willingness to take the time to explain things thoroughly, ensuring that I felt completely supported.

Liam's friendly and approachable demeanor made the entire customer support experience pleasant. He actively listened to my issues, demonstrating a genuine interest in resolving them promptly. It's rare to find a customer support representative who goes the extra mile, but Liam certainly did. He addressed my concerns with efficiency and ensured that I left the conversation feeling satisfied.

Moreover, Liam's problem-solving skills were exceptional. He tackled each issue with a positive attitude, demonstrating not only technical expertise but also a commitment to ensuring that I, as the customer, felt heard and valued.

In conclusion, Liam's exemplary customer support left a lasting impression on me. If you're looking for a dedicated professional who not only understands the products but also provides unparalleled support with a smile, Liam is your go-to person. My experience with him was nothing short of fantastic, and I highly recommend Liam for anyone in need of stellar customer support. Five stars well-deserved!

5 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Ann, We're very pleased to hear about your experience with Liam. We're excited to share this feedback with his leadership so they are aware of the value he's brought to your RingCentral experience! Please do keep in touch moving forward and let us know if we can support you in any way!

Valorada con 5 estrellas sobre 5

Value of money

Wonderful company to have business with. Cheap rates with excellent customer service.

4 de diciembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Karolina, Thanks for taking the time to share your experience! We love knowing we're your business and helping you keep costs down! Stay in touch!

Valorada con 5 estrellas sobre 5

Easy to use and practical platform with…

Easy to use and practical platform with friendly customer service.

30 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

We're thrilled to hear you find it easy to use, Demi! We're always working to make the experience easy for our customers! Keep in touch and let us know how we are doing. Thank you!

Valorada con 5 estrellas sobre 5

Excellent company

I have been with this company for the past 14 years. Not once has anything gone wrong.

They communicate effectively when there's going to be any changes or updates.

There's always someone to talk to whenever l needed support.

29 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Wow! 14 years! We're so pleased to continue to support your business and are grateful for your loyalty!
And we're glad we're able to help when you need it! We thank you for taking the time to share.

Valorada con 5 estrellas sobre 5

I really like it

I really like it. ringcentral is a good partner.

29 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Thanks for sharing this, Dr. Takci! Glad to be your partner! Thanks for taking the time to share your experience! Please reach out if we can assist!

Valorada con 5 estrellas sobre 5

More than happy with the service

More than happy with the service, lots of opportunity to customise features - and for when things get too technical, the support team have been quick to set things up for me.

29 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Stuart, Thanks for posting your experience.
We're thrilled to hear from you and glad to know that you're getting what you need.
Please keep us up-to-date on how things are moving along! It's lovely to hear from you.

Valorada con 5 estrellas sobre 5

Great service for a digital phoneline

A great service for those needing a phone line, but not a physical one. We've dealt with Ring Central for the last 3/4 years and it's been perfect.

29 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Jonathan, Awesome to hear you're a long-time customer!
Thanks for taking the time to share your experience.
We strive for perfect! Take good care!

Valorada con 5 estrellas sobre 5

Amazing company to work with really…

Amazing company to work with really good account managers!

29 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

We've got the best Account Managers! Great to hear about your experience, Adam - Thank you! Stay in touch!

Valorada con 5 estrellas sobre 5

A great VoIP service

It's a great VoIP service that is competitively priced for us as a small business. 100% reliable software with efficient customer service back-up when required. As we serve clients in several countries, it is great to have access to and be able to switch between international caller ID's.

28 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Menno, Great to hear that the versatility is such a benefit to your small business.
Keep us updated on how things are going and thanks for taking the time to share this feedback.

Valorada con 5 estrellas sobre 5

Good software with many functions

The software is quite in depth, so we nearly always request customer support when making changes to the setup and functions. We have found them to be very helpful and quick in response

24 de noviembre de 2023
Opinión espontánea
Logotipo de RingCentral UK

Respuesta de RingCentral UK

Felix, We love hearing that support helps keep you moving forward.
We're always here to help!
Thanks for sharing your experience.

Valorada con 1 estrellas sobre 5

Cancellation process was painful...

I previously gave Ring Central a four star review, as I had used their service for many years and had no major issues. It worked but it had so many features I had no need for.

I decided to move as my requirements are very basic and I had found a much cheaper alternative that fitted my needs.

They force you to call them to cancel your account - basically so that their retention team can persuade you to stay.

I started the process last Friday and it's taken until now to get my account cancelled. Calls were dropped, calls were initially never returned, the support case I got opened by dialling to speak with their sales team, as that was the only way I could get to speak to a human was closed, as it was the wrong department!

As I got increasingly frustrated, I did finally get a response, the actual closing process took less than 5 minutes.

Moral of the story, if you are going to force a process which is involves human interaction rather than automated, make sure you have enough humans!

24 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Sorry to hear about this, Robin - we are always working to improve our processes around cancellation and will share your feedback with our internal teams.
Best of luck to you!

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