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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Fuming. Set up all good, then a business verification 3 days later. shuts the line down. noone calls, noone emails. Just dead lines. The only way to communicate is a number with a stupid AI receptio... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The verification process can be better when there is an issue. Sending a generic email does not say why the initial documents were not accurate. It will be helpful if someone can take the time to actu... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Trustpilot won't let me give zero stars, otherwise I would, one star is only here because it's the minimum. We've been assigned two numbers, that are getting wrong-number calls roughly 90% of t... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Waste of time disabled my account no warning and lost a lot of business due to it and then very bad customer service

La empresa ha respondido

Información sobre la empresa

  1. Servicio de telefonía e Internet

Escrito por la empresa

All inclusive: voice, conferencing, HD video meetings, collaboration, contact centre & more! RingCentral is the largest and fastest growing pure-play cloud business communications provider in the world. We offer our customers a true enterprise grade solution, regardless of their size. With over 350,000 customers on our platform, we service customers of all sizes and industries globally.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

680 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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3,0

Todas las opiniones

(680)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

It just works

I have been using Ring Central for many years as it just works. I have always had a stable connection with clear call quality and the convenience of being able to receive office calls wherever I am in the world.

24 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

We love to hear reviews like this! Thanks so much for sharing how you use RingCentral! We're thrilled to know it's keeping you connected.

Valorada con 5 estrellas sobre 5

Ring Central delivered a complicated system that works

Ring Central helped me set up a rather complicated, non-standard call forwarding system six months ago and it has been working perfectly since. Initial set up took longer because of the unique call forwarding we needed, but the technician was super helpful and we've had no problems at all. The weekly reports are helpful to ensure we don't miss any incoming leads, the admin portal is user friendly and the price is good. Definitely recommend Ring Central.

23 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Jade, It's a pleasure to learn more about your specific use case and how RingCentral's set up has helped your teams.
We're grateful to you for sharing this feedback and hope you'll keep in touch and let us know how we're doing.

Valorada con 5 estrellas sobre 5

The staff are very helpful

I spoke with Sania on the phone and helped us set everything up. She was very quick to get in contact with and kept us updated on everything that was going on.

22 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Charlie, We know the value of consistent communication as you get your system set up. Lovely to hear that Sania supported you every step of the way.
Please reach out if we can lend a hand of support moving forward. Thanks for taking the time to share this review with us.

Valorada con 5 estrellas sobre 5

Simple and easy to use

Simple and easy to use, really helpful to be able to download to a mobile phone and go offline when not at work. No issues using it, helpful team in the office when I have had a query.

15 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Becky, Thanks for your review - Glad to hear you're taking advantage of the flexibility that the phone app provides! Keep us in the loop about how things are going!

Valorada con 4 estrellas sobre 5

I only use the basic functionality but…

I only use the basic functionality but that is all I personally need everybody else uses it differently so from that point of view it works absolutely fine

23 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Sotira, It's great to hear that the product can suit the needs of everyone on the team. Thanks for sharing your experience and stay in touch to let us know how you're doing.

Valorada con 5 estrellas sobre 5

RingCentral has definitely upped their…

RingCentral has definitely upped their game with regards to customer service. I have to say it was one of the reasons I chose to leave them and that was prior to the new implementations but since then I have had excellent support by both the tech team and recently by my account handler Cameron who went above and beyond to ensure a smooth handover.
I cannot undo my decision to leave but I must say existing or new clients will for sure get an much improved service and that should be appreciated.

21 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Beryl, We're always working to improve and although we're sorry to lose you, we hope we'll be a part of your considerations in the future.
Best of luck to you!

Valorada con 5 estrellas sobre 5

Solid experience for the past five…

Solid experience for the past five years – support is always proactive on the rare occasions that we need a hand with something.

22 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Sean, Five years! So great to have you with us. We're grateful to those customers who have stuck with us and watched us evolve.
Stay in touch, we're always here to help!

Valorada con 5 estrellas sobre 5

Great system, easy to use and reliable

I am a one man band in an area of poor signal, and needing call and video systems, had tried several systems before trying Ringcentral. The 'free' systems were not worth the time or bother, Ringcentral eclipsed them all. So easy, and has never let me down. I can scale up my business and not need to worry about getting a different phone and video system as this does it all

22 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

We want to grow with you, Tony! So glad to hear that we're a part of your business. Stay in touch - it's such a pleasure to cheer on your successes!
Thank you!

Valorada con 4 estrellas sobre 5

Overall a good product

Overall a good product

The service has worked flawlessly for us for many many years. The backend is a little complicated to navigate and set up, but once it's done the system works as it should!

22 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Stelios, Thanks for taking the time to share your experience. RingCentral offers a lot of features, but we know every customer has different needs. So great to hear you are getting what you need.
Please keep in touch! We're thrilled to work with you and hope to do so for many, many more years!

Valorada con 4 estrellas sobre 5

Reliable service

Reliable service, friendly staff

21 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Hasan, A great compliment! We appreciate you sharing this feedback!

Valorada con 5 estrellas sobre 5

Works really well - No problems at all

We took on a Ring Central Line a couple of years ago when we added a new arm to our business.

We got offered a nice rememberable number and since then it's just worked. No problems at all.

I would highly recommend them.

1 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Happy to hear this! We consider this the best compliment! To have things move along smoothly without any problems! We'll keep doing what we're doing and you stay in touch to let us know how things are progressing! Thank you!

Valorada con 5 estrellas sobre 5

My experience of RingCentral in terms…

My experience of RingCentral in terms of the product and customer service is excellent. First rate in all departments!

22 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

We love to hear it! Thanks for taking the time to share your experience! We're here for you! Please stay in touch if you should need anything!

Valorada con 3 estrellas sobre 5

This company used to be relatively good…

This company used to be relatively good to deal with and then their customer service fell apart and they forgot about the market conditions and in particular their competition.
Other VOIP service providers have since entered the market and provided a better service both in terms of the solution at more competitive price points and customer service. Reselling their service to BT as Cloud Voice didn't help their our our cause as a reseller either.
Having said that they still exist on a few of our client sites who just need a basic IP phone system and their QOS has been quite good with limited issues, hence the 3 stars.

1 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Jack, Thanks for sharing this. We're always working to improve and your feedback will be funneled to the appropriate teams.
If we can support you further, the Review team is glad to help. Please reach out to us at Review@RIngCentral.com

Valorada con 5 estrellas sobre 5

Rincentral makes communicating easy

Rincentral makes communicating easy, cost-effective and straightforward whether you are in the office or working from home.

21 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Thanks, David! Maybe we should hire you to write our copy - this is a great testimonial!
Please stay in touch - we're so grateful you took the time to share.

Valorada con 5 estrellas sobre 5

I would describe myself as a basic user…

I would describe myself as a basic user as I only use my mobile device to receive and make calls. The call quality as you would expect depends on mobile reception, I don't have any complaints when connected to WiFi so working from home or at the office works really well. I use the voicemail feature quite a bit too and find the listen in/interrupt recording feature very useful.

20 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Marco, Our basic user experience is just as important as any of our larger customers! To know the product is meeting your expectations is lovely to hear! We're glad that there are features that support the work you do. Thanks for sharing your experience - If our team can be of assistance, please don't hesitate to reach out!

Valorada con 5 estrellas sobre 5

Does what you need

Does what you need, the phone rings, never had a problem in 5 years.

21 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Great to hear, Chris! 5 years - thanks for sticking with us! If you do run into a problem, please don't hesitate to reach out to us!

Valorada con 5 estrellas sobre 5

Good call routing option

Good call routing option. I have used Ringcentral for years and the service has been great.

20 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Lovely to hear! Thanks for sharing your experience with us!

Valorada con 5 estrellas sobre 5

Highly recommend

I am really enjoying RingCentral and will continue to choose them as a telephone provider. The service is responsive and the systems are advanced.

20 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Laura, We really appreciate your recommendation and it's great to hear that you're enjoying the product!
We're always working to improve so should you run into any hurdles, please reach out.

Valorada con 5 estrellas sobre 5

Positive ecperience

Switched from another provider to RingCentral and so far have had a really good experience. Customer service team on hand to respond to help required.

10 de noviembre de 2023
Opinión espontánea
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Respuesta de RingCentral UK

Yasser, this is great news! And we appreciate you taking the time to share your experience with us. We're here to help!

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