Rowen and Wren has become my go-to for furniture and “bit and pieces” for my home. Everything is so beautifully made and made to last generations, questions are answered quickly and helpfully by cu... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Bought 16 medium-sized Matt brass handles for our refurbished kitchen. They look great against maple wood. (You need to know that shorter screws are available.) The quality of the handles are excepti... Ver más
I bought the Wilbur Bathroom Shelf and was incredibly disappointed with the quality. The screws are set far too close to the wood, meaning it's near impossible to screw them in without damaging... Ver más
La empresa ha respondido
Review I can’t recommend Rowan and Wren highly enough. Their after-sales team were absolutely fantastic — so helpful, polite and professional from start to finish. The returns process was incr... Ver más
Información sobre la empresa
Escrito por la empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Información de contacto
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
248 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Quality shines through
Was searching for a bath caddy following bathroom renovation. Found exactly what I needed at Rowen & Wren. I was impressed with the quality on arrival and know this item will stand the test of time. Added bonus was the lovely packaging which I have kept to reuse in future.
6 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi LJC, thank you for taking a few moments to share your thoughts and we're delighted to hear that your purchase was what you'd hoped for.
Warmest wishes
The R&W Care Team
R&W delivers on all levels
R&W delivers on all levels. They offer such a tasteful curation of homewares that have timeless appeal. The range is beautifully put together, and marketed with just the right pitch. I bought the most beautiful, solid oak chest of drawers, a huge affair, perfectly described, quickly delivered. It makes me smile every time I walk past it. A heritage piece, to be used day in, day out, and that will delight me for years to come, I feel sure. I always feel I get what I pay for with R&W, and look forward to saving for the next big thing, or the occasional little treat.
27 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Heather, it is easy to say but it really means the world to our small team when we hear feedback like yours. You're a long-standing customer of ours and we are just delighted that you find shopping with us such a rewarding experience. The Iris chest of drawers is truly a beautiful item and we know it will grace your home for a long time. We hope our collections continue to put a smile on your face, and thank you again.
Warmest wishes
The R&W Care Team
Would wholeheartedly recommend
I bought 3 large pendant lights from Rowen and Wren. The communication was great, fast delivery and the packaging is just excellent. I wouldn’t have any doubt about buying from this company again.
24 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Hayley, how lovely to hear the Flori pendants arrived safely and were as you hoped for. We will pass your kind words along to the entire team and look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Absolutely beautiful sofa and armchair
Absolutely beautiful sofa and armchair, lovely quality and great customer service. So lovely to find a UK based company that makes the furniture with care and attention.
28 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Ms Bull, we're delighted to hear that your new furniture was everything you hoped for, and glad we could provide the service along the way to make it an enjoyable journey until it arrived. Thank you for taking the time to share your feedback.
Warmest wishes
The R&W Care Team
Great customer service
Stunning mirrors with all communications beautifully presented and worded.
28 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Amanda, and thank you for your kind words; we hope that the mirrors you have purchased grace your walls for years to come, and look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
fab company
R & W have lovely items and are always a pleasure to shop with. The items arrive so beautifully packaged it's almost a shame to unwrap them !
15 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Maritza, I can see you've been a customer of ours for some time, and we're thrilled to read your feedback. We hope to be able to provide you with more lovely pieces from our collections for many years to come.
Warmest wishes
The R&W Care Team
Quality items quick delivery...
25 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi there, thank you for taking a moment to share your thoughts. Both our product and operations teams will be happy to hear everything was just as you had hoped.
Warmest wishes
The R&W Care Team
Amazing quality item
Amazing quality item, I could have ordered everything on the website. Really pleased many thanks.
16 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi there, thank you for taking the time to leave your review. Lovely to hear that your purchase was what you hoped for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Cheaper from the manufacturer
Products are lovely but they are basically a drop shipper. The pots I got are made from willow pottery in bath and much cheaper on there own website. I would have just ordered direct from the manufacturer if I'd known.
24 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Meili,
We’re so sorry to hear that you’re disappointed, but thank you for sharing your feedback with us; we truly value your insights and concerns.
While we design and exclusively create the vast majority of our pieces, we do collaborate with some exceptional makers like Willow Pottery to bring our customers a thoughtfully curated selection of accessories.
Please know that we personally select, purchase, store, and deliver all of our products to ensure the highest quality and service, and don't drop ship our pieces. We hope you'll continue to explore our collections, and if you have any questions or need assistance, feel free to reach out to us at care@rowenandwren.co.uk.
Warm regards,
The Rowen & Wren Team
Aged brass door knobs
Aged brass door knobs. I searched for a long time to find knobs which looked like the originals I was replacing and with a good weight. These are perfect. Beautifully made.
17 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Rebecca, thanks for taking the time to message. We've put a lot of work into our hardware collection recently so our Product team will be thrilled to hear your kind words.
Warmest wishes
The R&W Care Team
Rowan &Wren is a good find!
Attractive website, great product and quick efficient delivery.
14 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Georgina
Wonderful to hear and we will pass your kind words on to the entire team, thank you so much.
Warmest wishes
The R&W Care Team
excellent customer care
I bought the Small Thrapsano Terracotta Pot and Tall Eden Terracotta Pot. When the parcel arrived the Eden pot was damaged. Amy in Customer care was excellent - she organised a pick up of the damaged and new pot to be delivered. I will be shopping from them again. Thank you very much indeed.
30 de abril de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Isobel, thanks for taking the time to share your feedback. We're sorry for the issue with your original delivery but we're happy that we were able to resolve it quickly and with as little inconvenience to you as possible and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Lovely footstool
Lovely footstool, safely delivered, very pretty fabric.
1 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Miranda, thanks so much for your feedback and we're delighted to hear you love the footstool. The Elbert is a lovely little piece and the red stripe fabric is a personal favourite of ours; we hope it graces your home for years to come.
Warmest wishes
The R&W Care Team
Beautiful long mirror
Beautiful long mirror, properly made with a lovely bevelled edge. I thought it looked lovely on the website, but it's even more gorgeous in person. I'm thrilled with it.
7 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Emily, thanks for sharing and we're just as thrilled as you to hear your thoughts about the Oliver full-length mirror now it is in your home. It's a new addition to our collection so it's always lovely to know it has admirers like yourself; we hope it graces your home for years to come.
Warmest wishes
The R&W Care Team
Exactly as described and beautifully…
Exactly as described and beautifully made compliments my free standing bath
4 de mayo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Margaret, thank you for your kind words and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Beautifully made sofa
Excellent customer service (quick and clear email replies). We absolutely love our new sofa - although delivery took a long time and there was no where to "try" it before buying we are v happy with it.
29 de abril de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Philippa, thanks so much for taking the time to share your thoughts. We are delighted that the sofa was as hoped for, and we trust that it was within our usual time of 8-10 weeks for a made to order piece. On the subject of 'try before you buy' we couldn't agree more, and are working hard on plans for our first showroom space where we can make this possible for our customers.
Warmest wishes
The R&W Care Team
Pendant lights
Ordered two lovely pendant lights from R&W. One of the glass globes had very slight imperfections. Contacted them and Amy quickly sorted out the issue. Highly recommend this company for top notch service.
19 de abril de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Hugh
Thanks for the review and taking the time to share your thoughts. Lovely to hear that the Flori pendants were as hoped for and glad we were able to resolve the flaw in the glass shade without any trouble. I've passed on your kind words to Amy who will be happy to know all is now well.
Warmest wishes
The R&W Care Team
Great Kitchen rail
Absolutely love the kitchen rail and hooks. Just what I was looking for and looks great in my kitchen. Very prompt delivery and courteous customer service. Would definitely recommend
26 de abril de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Wendy
How lovely to hear that the Grove rail and hooks have found their place in your home, and thank you for taking the time to leave your feedback; it's truly appreciated.
Warmest wishes
The R&W Care Team
I purchased two accent chairs
I purchased two accent chairs, the items were well made, excellent materials used and wonderful craftmanship.
Overall very pleased with the purchase
25 de abril de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Kamlyn
Thanks for taking the time to share your feedback and we are delighted that the Finley chairs were everything you expected. We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
I love this company so much
I love this company so much. Everything I have purchased from Rowen and Wren becomes a firm favourite and for the price the quality is great and the items always feel really special. Customer service is also wonderful and the one time I had an issue, it got sorted immediately. I have to be careful going on the website as I want everything! I will continue to be a customer as long as they are around :)
20 de marzo de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi India, thanks for your message and the whole team are thrilled by your feedback. We'll be happy to welcome you back in future and if you've got any questions just let us know.
Warmest wishes
The R&W Care Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.