Rowen and Wren has become my go-to for furniture and “bit and pieces” for my home. Everything is so beautifully made and made to last generations, questions are answered quickly and helpfully by cu... Ver más
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Consulta las opiniones de los clientes
Bought 16 medium-sized Matt brass handles for our refurbished kitchen. They look great against maple wood. (You need to know that shorter screws are available.) The quality of the handles are excepti... Ver más
I bought the Wilbur Bathroom Shelf and was incredibly disappointed with the quality. The screws are set far too close to the wood, meaning it's near impossible to screw them in without damaging... Ver más
La empresa ha respondido
Review I can’t recommend Rowan and Wren highly enough. Their after-sales team were absolutely fantastic — so helpful, polite and professional from start to finish. The returns process was incr... Ver más
Información sobre la empresa
Escrito por la empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Información de contacto
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
248 opiniones
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beautifully crafted hardware
Recently fitted the beautifully crafted door handles and loo roll holder supplied by Rowen and Wren. Really happy with my purchasing experience and with the delivery updates and low plastic packaging approach. Would highly recommend Rowen and Wren for high quality architectural detail/ hardware and excellent customer service.
9 de julio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Ruth, we're delighted to hear that the pieces you purchased were what you hoped for. Removing plastics from our packaging is an ongoing project and we are glad that the work we've done so far is noticeable. Thank you for your kind words, they are truly appreciated.
Warmest wishes
The R&W Care Team
Absolutely beautiful products and…
Absolutely beautiful products and handmade. The ethos of the company alignes with my own beliefs. Although delivery costs to Northern Ireland are very expensive, the delivery time was excellent.
2 de julio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Jane, we appreciate you taking a few moments to share your thoughts. We're sorry that shipping costs were higher than you hoped - we are constantly looking for more and better choices for our customers and of course any savings we are able to make will be reflected in the prices you see when purchasing. Thank you for your order and we hope to welcome you back in the near future.
Warmest wishes
The R&W Care Team
Beautiful
Beautiful, unusual glasses, arrived very quickly and very carefully packaged. Will be using for my 60th birthday celebrations next week!
6 de julio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi there and thank you so much for your kind words. We're delighted to hear the glasses arrived safely - and of course, many happy returns for your 60th birthday celebrations in a few days!
Warmest wishes
The R&W Care Team
Purchase arrived promptly
Purchase arrived promptly, wrapped well and delivered with a smile.
Contents were just as described- perfect.
Loving the personal touch too from R&W, appreciating the sale.
Will definitely be ordering again.
4 de julio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Yvonne, thank you for taking a moment to share your thoughts. It's lovely to hear your purchase was what you hoped for and we look forward to your next order.
Warmest wishes
The R&W Care Team
Delightful pots for my plants
Delightful pots for my plants. I will definitely buy again from you. Thank you
5 de julio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Joanne, thanks in turn from us to you for your kind words, and we're delighted to hear that the pots were as you hoped for.
Warmest wishes
The R&W Care Team
Good experience
Ordering is straight forward there was slight delay in delivery nothing to do with R&W pots were well packaged & arrived intact they are gorgeous would highly recommend this company
5 de julio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Sandy, your recommendation is truly appreciated and sorry to hear that the delivery courier may have been having an off day when your order was sent. We're delighted that your purchase was as hoped for and thanks for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Item was very well packaged
Item was very well packaged. Delivery by Evri was good.
4 de julio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Lesley, we appreciate you taking the time to share your thoughts, and thank you for purchasing from Rowen & Wren.
Warmest wishes
The R&W Care Team
Excellent service and superb quality ✨
Very easy site to navigate, great customer service and super quality products! Thank you for the speedy service too.
Will be back often. It’s been a pleasure 😊
28 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Selma, wonderful to hear and all on our small team will be thrilled that their hard work is truly appreciated. Thank you and hope you find another piece to treasure in our store soon.
Warmest wishes
The R&W Care Team
GOLD STARS ALL ROUND!
I like my glasses to be attractive and well packed. Huge ticks and brownie points to Rowen & Wren for this - and another tick for the efficient and speedy delivery. All is good, and I have no hesitation in recommending
R & W to anyone wanting a trouble-free and affordable shopping experience. Nice one!
28 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi there, and thank you for your kind words. We're happy to hear that the glasses arrived safely, and we always want our customers to receive their orders as quickly as possible; we're delighted delivery was swift and look forwards to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Highly recomended.
We've bought various items from Rowan & Wren and they've all been very good. Delivered quickly and very well packaged. This time it was a large hook to go behind the door in our newly refurbished kitchen and some aged s hooks, both exactly as I expected.
27 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Gill, that's lovely to hear and we're grateful for your kind words. We hope you continue to find pieces with which to grace your home among our collections.
Warmest wishes
The R&W Care Team
Looking for great quality items and…
Looking for great quality items and these were very much the case. Love the design of what I was looking for. Love the fact that I spoke to someone who was more than happy to answer my questions. Delivery was great and I must say I’ve got a few more items to buy!
28 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Josephine, it's wonderful to hear you had a great experience shopping with us. Everyone from our product team to our customer service team will be thrilled, and we are always happy to answer any queries our customers may have. We hope your Bilton products grace your home for years to come and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Excellent communication and prompt…
Excellent communication and prompt reply to my email. Really pleased with quality of my garden chair.
22 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Ashall1, thank you for taking the time to share your thoughts. We are a small team but endeavour to respond to any queries as rapidly as we are able to, and we're delighted that the chair is as you hoped for.
Thank you once again and we look forward to welcoming you back to Rowen & Wren in the future.
Warmest wishes
The R&W Care Team
Wonderful website experience
Firstly, the website and the images used from order confirmation to the postcard in the package are so lovely and makes for a fabulous shopping experience.
Secondly, the cupboard handles and knobs are perfect, beautifully rustic and clearly well made.
They arrived well packaged.
Highly recommend Rowen and Wren.
16 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi there, it's lovely to hear such lovely feedback. Much thought has gone into our products and packaging and it genuinely makes the whole team happy to find that it's truly appreciated. We hope that your hardware graces your home for years to come and that we can welcome you back in future should something else catch your eye.
Warmest wishes
The R&W Care Team
A quality product and lights arrived…
A quality product and lights arrived very quickly.
22 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Lucy, we are so happy to hear that the lights (the Edgar spotlights, I believe) were what you hoped for. We're delighted you're happy and thank you for taking a moment to share your thoughts.
Warmest wishes
The R&W Care Team
Great quality
Beautiful mirror, high quality and I really feel it's worth the money. Really really pleased with it and would use this company again, delivery was quick and returns if needed look straightforward.
Could I improve things? Would love to see polystyrene free packaging and some technical details for mounting instructions would be great (for example I had to weigh the mirror on the scales to check how I could safely hang it)
17 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi there, we really appreciate you taking the time to post this. We're of course delighted that the mirror was as you hoped, and we do of course make returns (if they're needed) as trouble-free a process as possible.
Polystyrene-free packaging? We couldn't agree more. We are in the midst of a long review of all our packaging, removing plastics where we can. Mirrors, if not packaged really well, we've known to arrive broken and so they are a challenge which we continue to work on. And our product team are hard at work looking through all the supporting information on our site to include data like weights and any other key data we might notice is missing.
Thank you again and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Edwin Oak Floor Lamp
I recently bought the Edwin Oak Floor Lamp and am delighted with my purchase. It’s beautifully made, and a high end solid quality lamp and looks exactly like I hoped it would.
6 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Beverley, thank you for your feedback. The Edwin Floor Lamp had a few changes made to it last year and we are truly in love with it, and it's lovely to hear that it was what you hoped for.
Warmest wishes
The R&W Care Team
Time for more gardening!
I ordered some rusty garden border supports knowing they were not in stock at the time ...no problem.
They have arrived well packaged and just what i wanted.
Good quality.very pleased, first time using this company but would use them again. Thank you.
16 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Susan, thank you for your order and we are happy to hear that the supports were exactly what you wanted. Thanks for your patience while we waited for them to arrive from our maker, and we wish you all the best in your gardening endeavours.
Warmest wishes
The R&W Care Team
Lovely Rowen and Wren❤️
I have ordered a few things from this lovely company and always been so delighted with the products This time I ordered beautiful linen embroidered napkins and a cute little rustic butter dish -both perfect The parcel arrived on time and packaged with such care and with a lovely personal touch with a notecard too
12 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi CNR, thank you for taking a few moments to share your feedback. It's lovely to hear that the napkins and butter dish - pieces from a couple of our loveliest and smallest makers - were what you hoped for, and the whole team will be delighted to read your words.
Warmest wishes
The R&W Care Team
Beautiful bronze handles arrived in…
Beautiful bronze handles arrived in lovely environmentally friendly packaging. Impressed with the quality and they look perfect on my wardrobes. Will definitely be returning to Rowen & Wren for some future homeware purchases.
10 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi there, and thank you so much for sharing your thoughts. We're happy to hear that the handles were what you hoped for, and in fact I can see that you have indeed placed a second order with us - we hope that the same is true for those pieces as well. We are working hard on making all our packaging as sustainable as possible so it's good to hear that we are heading in the right direction. Thank you again and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Don’t buy outdoor chairs
I bought outdoor chairs from rowen and wren. They lasted less than two years. When I complained, they said read the small print and told me that outdoor chairs shouldn’t be left outdoors!! They charged me to repair them, and then sent me the rope to repair them myself!
10 de junio de 2024
Opinión espontánea
Respuesta de Rowen & Wren
Hi Simon, we're genuinely sorry to hear that we've left you so disappointed, we would never have intended for this to be the outcome of your purchase last year. We will ask our accounts team to refund you the cost of the replacement ropes by way of a small token of our apology. We do advise that the Harmen chairs are kept indoors over winter, and I have no doubt that with the help of the new ropes and care instructions these will continue to be a firm summer staple of your garden.
Once again, please accept our apologies for having left you feeling so let down by our service; you can reach us on care@rowenandwren.co.uk should you need.
Warmest wishes
The R&W Care Team
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