Rubberduck Bathrooms Ltd Opiniones 

851
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve bought and used the Abacus wall board kit from Rubberduck before…it was so easy to use I bought it again for the other half of our bathroom. Great value for money plus peace of mind against leaks... Ver más

Valorada con 1 estrellas sobre 5

We're doing a full house renovation and have dealt with a large number of suppliers. We've used Rubber Duck before without a problem but this time their customer service was woeful to the extent tha... Ver más

Valorada con 5 estrellas sobre 5

Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... Ver más

Valorada con 5 estrellas sobre 5

I ordered a plug hole with overflow attachment in a panic as when our kitchen fitter opened our sink it had come without this part. And of course our tap was brushed bronze, the most obscure colour ev... Ver más

Información sobre la empresa

  1. Proveedor para baños

Sobre Rubberduck Bathrooms Ltd

Escrito por la empresa

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

851 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(851)

156 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Bath and Shower Screen Purchase

I had been searching for a supplier of a certain size and make of bath and Rubberduck seemed to have the one required. After a few e-mails the deal was done,and was delivered at the time and date that was agreed.Very good service and price.

13 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered this ‘bum gun’ a few weeks…

I ordered this ‘bum gun’ a few weeks ago, and it has finally been fitted today. The parcel arrived promptly, well packaged. It is good quality and has good pressure…does exactly what it says on the tin. I’m very pleased. A from Poole

4 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant company

Brilliant company, certainly saved the day day for me and at no charge. Not many company's do that these day's. Thankyou so much.

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Odered online and the following day someone rang me to confirm the order and it was delivered to me in 3 days.
Thank you Rubberduck Bathrooms.

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Towel Radiator

Ordered via telephone. The salesperson that I spoke to was extremely professional and was fully aware of the product that I was purchasing and he managed to save me £30 by researching other colour options for the towel radiator that I was purchasing. The delivery was prompt.

6 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

My Order hasn't received in time

My Order hasn't received in time , it has delivered by bit by bit ,Bath arrived 8days later then after 3 days time Base bracket and Front panel arrived,after 6 days time that bath handle arrived , also I have several telephone calls with Rubberduck to complete my order

10 de marzo de 2026
Valorada con 1 estrellas sobre 5

A Complete Disaster

A Complete Disaster — Avoid Rubberduck Bathrooms at All Costs.

I cannot stress enough how appalling my experience with Rubberduck Bathrooms has been. I paid £12,000 for a bathroom installation that should have been professional, and what I received was a total nightmare. This company is incompetent, reckless, and entirely untrustworthy.
Here is a full list of the issues, mistakes, and failings:
1. Incorrect internal bathroom door
Despite providing them with the exact link to the Howdens 1930s Oak 4 Panel Door I requested, they installed a different door. The frame and architrave were poorly fitted.
Refund was agreed but has still not been paid, despite repeated requests and unrefuted photographic evidence.
2. Tiles and plastering errors
I returned home to find the wrong tiles installed — cheaper, different material.
They then plastered after tiling, permanently ruining the finish and showing a complete lack of understanding of installation sequencing.
3. Bathroom defects
Creaking bath — extremely concerning noise when standing in certain areas; drains poorly.
Marks and scratches on the bath — polished carelessly.
Two different grout colours — corrections were done using the wrong, darker grout, leaving a mismatched finish.
Toilet leak ignored — dismissed as “condensation” despite multiple emails, photos, and video evidence.
4. Damage to property
Kitchen worktop chipped — caused by their team, despite denial.
Window damaged — a glass panel in my property was broken. They attempted to downplay it.
Back door left unlocked — a serious security risk while the property was unoccupied.
5. Substandard boxing and tiling
Walls were out of square, edges uneven, corrections look messy. The finish will never be as intended.
6. Poor communication and unprofessional behaviour
Emails ignored for weeks; responses were dismissive, rude, and full of excuses.
Promises of refunds, visits, and corrections repeatedly broken.
Attempts to shift responsibility onto me for obvious errors.
Only responded seriously when legal action or public review was mentioned.
7. Warranty and guarantees ignored
Despite work being under guarantee, they have refused to honour the agreed refund for the door and dismissed genuine defects.
Their claim that all work was “accepted in May 2025” is false and misleading.
I attempted to resolve all issues professionally and amicably, but this company has ignored, gaslit, and treated me with contempt. I have zero confidence in their ability to deliver competent work.
Final advice: Do not hire Rubberduck Bathrooms. They are untrustworthy, unprofessional, and will leave you with a defective installation, damaged property, and months of stress chasing them for accountability.

12 de marzo de 2026
Opinión espontánea
Logotipo de Rubberduck Bathrooms Ltd

Respuesta de Rubberduck Bathrooms Ltd

Miss Ing,

Posting Images of the bathroom installation at an early part of the fit is a misrepresentation of the standard and quality of finish of the bathroom contract we completed for you in May 2025.

The fact that you were also using the bathroom throughout its installation process, which is also when these images were taken, added a further element of difficulty to the installers task.

As you are aware, the statements made in your review, also bare no correlation to the facts, or time, patience and efforts spent dealing with you by the showroom manager, showroom staff, installation teams and ultimately the company owner, during that process.

Your most recent complaint, claims that you are now unhappy with new items not previously mentioned.

Please note that the plastered walls and the raw timber and MDF of the door frame and architrave that you are now complaining about, 10 months after we completed our contract, are not part of our contracted works and remain unpainted by you.

We do not offer decorating services and this was clearly pointed out to you on several occasions by our staff and is clearly stated in our contract and terms and conditions.

Please also note, you have left raw plastering, timber and MDF unpainted for 10 months while bathroom has been constantly used. This will obviously have caused them to expand and lift.

On enquiry with the relevant trades, we were advised that :-
“These areas in a bathroom must be sealed to prevent water damage, as they are all porous and prone to moisture damage.”
All our staff and installers have worked extremely hard and gone the extra miles to deliver a bathroom of the highest standards in what was an extremely challenging and dilapidated 100yr old bungalow.

It is disappointing that you are not satisfied with the effort, attention and finished product, however, we are happy that our team have completed a fantastic room and trust you will be able to enjoy it once you’ve completed the decorating.

Valorada con 3 estrellas sobre 5

Great product but.............

Great product, but let down by the delivery representative.

23 de febrero de 2026
Logotipo de Rubberduck Bathrooms Ltd

Respuesta de Rubberduck Bathrooms Ltd

Hello Mr Stubbs,

Thank you very much for taking the time to leave feedback on your experience!

Feedback like yours is passed forward to our account managers with our third party suppliers and courier agencies to do our utmost to avoid situations like this occurring again - as we understand the frustration this can cause!

Thank you again!

Kind regards,
Rubberduck Bathrooms Team

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