Rug Merchant Opiniones 

97
•
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Sadly i have to report that the fast delivery within 7 day delivery never happened . 1 month after placing my order i have now asked for a refund as nothing has appeared. I ordered on the 5th of Nove... Ver más

Valorada con 1 estrellas sobre 5

Very disappointed with the rug. I sent them an email with photos attached of the rug shedding. It just keeps on shedding the fuzz or hairs . I expressed my disappointment with the quality of the rug w... Ver más

Valorada con 3 estrellas sobre 5

My experience dealing with Rug Merchant could initially have been better, rug ordered but not recieved within time period when chased was told there was a delay due to hold up coming into country in a... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased two rugs from this company. They arrived within a few days with no problems. The rugs are lovely and of excellent quality, despite being from the budget range, and they have alr... Ver más

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2,7

Malo

TrustScore: 2.5 sobre 5

97 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

Todas las opiniones

(97)

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Valorada con 1 estrellas sobre 5

Poor quality carpet

if I lay this car[pet flat and leave it for 10 minutes, it has waves from one end to the other. Piling books on it or putting furniture has no effect. Also the corners turn up. It acts as though the backing has shrunk. I would return it but wrapping it up and getting it to a carrier is a task

22 de abril de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service...love the product

Online shopping on a bank holiday, I expected the delivery dates to be affected by the long weekend but was amazed when my delivery arrived ahead of the ETA.
I would definitely use them again and have already recommended them to friends.

20 de abril de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Certainly not a company to put on the carpet.

We ordered a rug for our conservatory from Louise. The service we received cannot be faulted. Competitive price, excellent communication and in our case, as we live quite close to the premises, personal delivery.
The rug represents excellent value.
Cannot be faulted in any way. We'll certainly recommend the company to our friends and family.

19 de abril de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good customer service

As I accidentally ordered the wrong colour and asked if I could send my purchase back and exchange it,the reply was most welcome that indeed I could along with a piece of material so it could be matched.thankyou for caring.

18 de abril de 2013
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great rug and good customer service.

Fantastic rug and it really is fantastic quality.
Arrived a little later than wanted but efficient communication and good customer service.
Would definitely recommend.

17 de abril de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

excellent service

Really quick delivery, the lady on the phone was very efficient,i would use the company again

9 de abril de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thank you Julie, this means a lot!

Valorada con 5 estrellas sobre 5

My purchase was a fantastic buy

I was a bit concern thinking that the colour would not match my existing scheme glad I took the chance because not
only was the colour a perfect match it was worth every penny. What one would say value for money. Happy to recommend
This seller.

29 de marzo de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Warm blaze of colour-well wrapped.

Read a review that Florence Trinity rust mat warmed a kitchen- love it- bold and good looking. Had to put cans on edge until flattened as 2 edges have a fold over 'hem'- but fine now. The delivery wasn't the quickest out of all the companies but was told roughly the delivery date, when it duly came, so no problem.

22 de marzo de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Very impressed with the service, the rug is great quality and very satisfied with the product and customer service. Would recommend. One suggestion - would like to see real time stock levels.

22 de marzo de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thank you Natalie, real time stock levels is something we are seriously considering and hopefully have an update on this soon! Thanks once again

Valorada con 5 estrellas sobre 5

good quality rug.

I love the rug. The quality is perfect. I had doubt cos of the price and was shocked when I got it. It was too fine for that price. I have recommended it to some friends. I will be back :)

22 de marzo de 2013
Opinión espontánea
Valorada con 4 estrellas sobre 5

good quality rugs, good customer service. Would recommend :)

Lovely rugs, good quality, good price. When any queries raised the rug merchant answered them promptly.

20 de marzo de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thank you Claire, is there anything we could have done to get five stars as we're always willing to listen to our customers? Many thanks

Valorada con 5 estrellas sobre 5

The rug brings the whole room scheme together.

I was very impressed with how quickly the rug arrived after purchasing it on line.
It exceeds my expectations in both appearance and quality as it is quite hard to tell by just a picture.
It is soft to walk on and has a nice thick pile.
All in all I am thrilled with my purchase and wouldn't hesitate in recommending Rug Mercahant to others.

20 de marzo de 2013
Opinión espontánea
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Respuesta de Rug Merchant

We're thrilled that you're thrilled Mrs Pearson! Thank you for the very kind review

Valorada con 5 estrellas sobre 5

faultless

this company was very informative they e mailed you straight away on your purchase and informed you of when it was going to be delivered and when it had been dispatched. quality of the rug is excellent would Def recommend this company and buy from them again

17 de marzo de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

love me rug!

pleased with my purchase-good value for under £40 and free delivery- only con is this type of rug is more for aesthetics' rather than providing warmth as not thick- but for the money good quality-design is as expected.
would buy from here again.

9 de marzo de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thank you Sarah, with this rug it is designed to be hard wearing and last a long time, we hope you enjoy it for years to come!

Valorada con 4 estrellas sobre 5

Lovely focal point

We're thrilled with our new rug, it really works in pulling everything together in the room. Good service and good quality, what more could you want.

8 de marzo de 2013
Opinión espontánea
Logotipo de Rug Merchant

Respuesta de Rug Merchant

We really appreciate the kind words!

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