Rug Merchant Opiniones 

97
•
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Sadly i have to report that the fast delivery within 7 day delivery never happened . 1 month after placing my order i have now asked for a refund as nothing has appeared. I ordered on the 5th of Nove... Ver más

Valorada con 1 estrellas sobre 5

Very disappointed with the rug. I sent them an email with photos attached of the rug shedding. It just keeps on shedding the fuzz or hairs . I expressed my disappointment with the quality of the rug w... Ver más

Valorada con 3 estrellas sobre 5

My experience dealing with Rug Merchant could initially have been better, rug ordered but not recieved within time period when chased was told there was a delay due to hold up coming into country in a... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased two rugs from this company. They arrived within a few days with no problems. The rugs are lovely and of excellent quality, despite being from the budget range, and they have alr... Ver más

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2,7

Malo

TrustScore: 2.5 sobre 5

97 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

Todas las opiniones

(97)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great!

Good quality rug, delivered on time. Exactly as was described on the website.

27 de febrero de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thank you Jack, we appreciate the positive feedback

Valorada con 5 estrellas sobre 5

DELIGHTED WITH PURCHASE AND SERVICE!

Excellent service from RUG MERCHANT.
I ordered my rug on the Thursday and recieved it on the Tuesday - had expected to wait 7 - 10 days.
Opened up the parcel and REALLY pleased with the QUALITY of my purchase.
I would definately order from this company again, and happy to recommend to others!

22 de febrero de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Many thanks Nancy and it was a pleasure doing business.

Valorada con 5 estrellas sobre 5

Perfect Rug , Perfect Service

I bought a rug a few weeks ago online . I chose my style and colour but once I ordered it I changed my mind on my colour choice . I emailed Rug merchant and they were happy to amend my order and got back to me within minutes of my email getting sent . The Rug surpassed my expectations , very happy with it and the service I received . Will purchase more Rugs. From them in the future .

21 de febrero de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thank you very much for your kind comments and we were glad to amend your order for the rug you wanted.

Valorada con 5 estrellas sobre 5

all good

all goo thanks

28 de enero de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thank you very much Malcolm, we appreciate the review

Valorada con 5 estrellas sobre 5

Lovely rug, quick delivery.

Bought the shaped butterfly rug for my granddaughter, very nice rug and good price. Needed to contact company, excellent customer service. Highly recommended.

26 de enero de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful rugs!

The rugs I bought for my girls' bedrooms are absolutely stunning. The colours are vibrant and they are a nice, cheerful focus for the bedrooms. They're big enough for the girls to sit on while they play on an otherwise cold, hard wooden floor, and have had a number of compliments from visitors already! Will definitely use again!

25 de enero de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thanks very much for your great review and we're glad you and your family are enjoying them

Valorada con 1 estrellas sobre 5

ordered at offer price accepted but then told out of stock. readvertised within 2 days at a differeny price but still out of stock!

They do not honour their offers when orders have been accepted. Told my Payment had been credited and that they would phone when back in stock. Still waiting for the call. Very disappointed. Trading Standards will be informed.

24 de enero de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Hi Mrs. Dixon.

We are sorry you feel this way however we believe we have kept you up-to-date adequately over the past couple of weeks. As originally advised the item shouldn't have been on site as this was out of stock and we informed you of this on the day of purchase. A full credit was sent same day and we would honour the sale with a new transaction once the item was back in stock. This was advised as a two month lead time which brings us to February, and this is still the case.

You would still get the item at the honoured price, plus we wouldn't keep your money while you wait.

We would appreciate it if you could retract this review.

Thanks

Valorada con 5 estrellas sobre 5

super service.sorry,no complaints whatsoever!

If you are looking to buy a rug,with quick delivery,&,when it arrives,to find it is exactly as described,with great customer service,then look no futher! You have my recommend to use this company,because I will certainly do so in the future.

3 de enero de 2013
Opinión espontánea
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Respuesta de Rug Merchant

Thank you very much Julia, this means a lot! Have a great New Year

Valorada con 5 estrellas sobre 5

Excellent, personal service. They were able to advise due to their excellent knowledge. Fantastic!

We received such personal sevice, it was fantastic. Their knowledge of rugs was very impressive, allowing us to choose the perfect rug for our home. Without their expertise we would have struggled, it's the first time we've chosen correctly and got a rug that fulfilled all our criteria.
Many thanks, we'll definitely come back to you!

28 de diciembre de 2012
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great item, Great company

Circular rugs are hard to come by and although I did find a couple of cheaper ones the quality of this one looked better. When it arrived I was really pleased, it is a heavy weight rug which stays where it is put because of the weight. Thanks very much.

28 de diciembre de 2012
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great website - Fantastic product - Great service and delivery

I have been looking for a rug for my teenage son's bedroom for a while but as I have purchased many other less expensive rugs in the past I wanted this one to last. The rug is fantastic quality, really thick 100% wool and very luxurious to touch. Together with the underlay, so the rug will not move around on the wooden floor, the rug looks amazing. Thanks to 'The Rug Merchant' for a super product at a very reasonable price , highly recommended to everyone out there!

12 de diciembre de 2012
Opinión espontánea
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Respuesta de Rug Merchant

Thank you Katie, we're glad our rug met your expectations! If there is anything else we can do for you then let us know!

Valorada con 5 estrellas sobre 5

Fantastic Rugs

I bought 8 rugs for our new house, the personal shopper service was amazing, they even brought catalogue's to the house and put allot of effort into ensuring we got the right rugs for the design of our house, when the rugs arrived they were fantastic, great quality and they look brilliant. Well done Rug Merchant I will be back buying more rugs in the future.

23 de noviembre de 2012
Opinión espontánea

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