Rutland Cycling Opiniones 

My motor went on the ebike no fault of Rutlands but they arranged a replacement from shimano free of charge, arranged for a bike shop local to me to fit it which I was charged a very reasonable £100 labour and Rutland reimbursed me the labour charge themselves.
Bearing in mind this bike had 4 days warranty left ,can't fault them

Unreliable avoid at any cost . Full of promises can not deliver simple .

Completely misleading website showing they have stock of parts when they don't. I had to call 7 days after the order to find out they still haven't got the items ready for dispatch despite the website showing in stock and will be dispatched the next day. Avoid buying if you want your items sent within a week!

I caused some damage to my bike. Gab and Ian were great, as usual, with their advice and service along with the speed of repair. No hesitation in recommending Rutland MIlton Keynes

I ordered and paid for a new helmet at the start of August. Now November and still no helmet despite countless chases and hours wasted. Multiple excuses and promises but still no helmet and it is always me, the customer, who has to chase. Rutland have not once come to me with an explanation or an update. The evidence suggests customer service is broken and therefore cannot recommend, indeed will never go near again.

I bought my ebike from Rutland Cycles a year ago. It has had a few problems, not Rutland's fault but the manufacturer's. Rutland were great in that they arranged a collection, received the bike and fixed the problem as well as some other more minor issues. They have really gone above and beyond to ensure that product they sold me continues to meet my needs. I will definitely buy from them again.

Brilliant service from my mate who came in a week ago but can’t use his phone to manage to leave a review.
Apparently they were very helpful thanks a lot.

Absolutely abysmal service from the Nottingham store and their customer service team. I made a very expensive purchase of an e bike from them at the beginning of the year. It's the most money I have ever spent on anything.
I was not offered or told about the six week check they offer and then had to pay out the full cost of a service.
Then I had been experiencing issues with my rear wheel of this bike 4 months into purchasing it. They have repeatedly charged me for work that should have been covered under warranty. They neglected to do a full assessment of my bike and tried to fob me off saying it was an issue with my rear rim when it was actually a much more serious issue of my hub being damaged. They have declared that the damage is my fault and therefore not covered under warranty as it was caused by me being hit by something despite that not being the case and if it were it wouldn't matter whether it was covered under warranty or not as I would have an insurance payout to cover the cost but instead they are expecting me to pay out hundreds of pounds (about half the total cost of the bike) to get it repaired.
When I told them I couldn't afford to pay for any work they were planning on doing to my bike they neglected this and continued to mess around with it. They attempted to fit a rear hub off a broken bike they had upstairs without consulting me first and undermining me after asking them to not do any work on my bike. The absolute disrespect of using a secondhand hub on a 6 month old bike flabbergasts me. When I removed my bike from their store and took it to a different bike shop, they attempted to contact rutland cycling to get some advice on where they had got to with the bike repairs and how to contact the manufacturer as they had never dealt with this brand of ebike before. Rutland cycling refused to cooperate with them and thus 3 months later I am no closer to having my bike returned to me. They have also refused to return the cassette for my bike which they removed.
I put a complaint in on 2/9/22 and was told my email had been forwarded to the area manager and they would be in contact with me. Well... it is now 2 months later, and no one has been in contact with me despite sending 2 follow up emails. After spending £1250 on the bike plus hundreds of pounds over the past few months in services and repairs I am livid over the situation.
My bike was my only mode of transport and has left me with no transport to get my child to and from school. I have had to quit my job and find something else as I had no transport to get to work, and our quality of life has dropped due to our lack of transport (we live in a small town and public transport is very expensive) If i could give zero stars that would still be too many to give to this awful company. It is such a shame that my once excellent relationship with rutland cycling became this. Take my advice and avoid like the plague.

The customer service we received from Rutland over a recent warranty issue with my sons Specialized bike was nothing short of exceptional. Bike was collected by courier from Northern Ireland, rebuilt and returned without any hassle whatsoever. Communication throughout was immediate and helpful and everyone on the team went the extra mile to keep us in the loop. Rarely have I experienced such outstanding customer relations and it meant everything to my son. Brilliant

A few weeks back myself and a friend went into the shop with a problem with his CUBE EBike.
Thier representitive Gab was really helpful, he stripped down the motor housing and fixed what could only be described as a design fault with the Battery Locator, the Bike has been as good as gold ever since. Well Done Gab and we will certainly be recommending.

Just picked my Levo up from Gab at Milton Keynes and it’s always a pleasure to talk with someone who knows his stuff and is passionate about his work.
Great service on my bike, brand new again and although I like to think I look after it, Gab gave me several tips to prolong the life of mechanical parts and maintain the longevity of this beautiful machine 👌🏼

I contacted customer service via email on Tuesday when my new electric bike (which I ordered via the website) was delivered in full working order but without the pedals I was expecting to be included. Millie was very helpful, she immediately contacted the warehouse to get them sent to me ASAP and they arrived on Thursday. A little mix-up initially but I couldn't be happier with the way it was resolved and how Millie kept in touch with me each step of the way. Many thanks and I will definitely recommend Rutland Cycling to friends and family in future.

I took my Ribble Hybrid ALe in yesterday for a Firmware update as Ribble themselves wanted 28 working days to do it! I dealt with Gab who was most friendly and helpful although I was a little nervous when he said he had to check that they had the necessary kit as I had booked the bike in and had travelled an hour to them. However, all was well and the actual update took only a few minutes. The cost was £20 which I thought was fair enough in the circumstances. A most impressive set up and I wouldn't hesitate to recommend them.

We recently purchase a £450 bike for our son for Christmas. When it was delivered it was unfortunately damaged, there were a few chips in the paintwork. When I approached the company to discuss the matter they were extremely reluctant to refund the bike and unable to facilitate an exchange. They did offer me a £25 gift voucher, which I found a little insulting.
They have finally offer me the option of a refund, but asked me to transport the bike to their nearest store, where it will then be shipped to their warehouse for inspection and refund.
Less than happy with the customer service I’ve received.

I was impressed with a helpful demo of the Brompton folding bike in Leicester store, including a trial ride.
Ordered the bike online on Friday, arrived on Monday morning, a day before expected delivery - super fast, painless service. Very good experience with the online customer service too - needed to contact them on the phone - immediate response, super polite and helpful, and problem sorted by email within minutes. Congrats!

Excellent service! I spoke with Millie from the customer service team about the delivery of my order as it was delayed. She was very helpful and managed to get it dispatched for me the same day!

I have just purchased a Specialized S-Works Tarmac from Rutland Cycles in Grafham and couldn’t have been more happy with the service I received. The manager Danny and Deputy Manager Gareth were knowledgable and honest in all their interactions with me and led me to trust that the purchase I was making was the correct one for me.

The customer care and attention to detail was excellent, as the handlebars arrived in less than perfect condition and this was communicated and rectified before I went to collect the bike. Jeff the mechanic was amazing and sorted me out on the bike fit plus gave fabulous info on the bike.

I will also receive ongoing service from the store for my bike and I trust them completely to keep my bike running smoothly for years to come.
I would highly recommend the service Rutland Cycles provides.

Dropped by to look at Mountain Bikes for myself. Helped by Jose who knew his stuff! Went away and did some research and sat on a few more bikes (as you do). Decided to come back as customer service was outstanding. Help and advice given on deciding frame size, details taken and order placed. Collected my bike today and it looks fantastic. All I need to do now is get out there and ride it. Thanks guys for a great experience in store, will be back. Highly recommended.

Rutland have now resolved the issue that prompted the following review - thanks for sorting, review now upped to 4 stars.
Very poor customer service and no replies to follow up emails.
I bought 2 new tyres via the website that included an offer of 2 free tubes if you buy 2 tyres. I could find no link on the webpage to allow me to add the free tubes to my basket, or information on how to get them. Ultimately (post purchase and first and only email to Rutland that got me a reply) it appears that I should have bought the tyres ‘as normal’ and the technology would sort it out at check out. However, possibly due to my lack of tech-savvy, I never thought to do that. 3 further emails over the last 10 days asking how I could now go about getting the 2 free tubes have all gone unanswered. They’ve got my money so they don’t care.
That’s left a very bitter taste as I had always considered Rutland to be an excellent company; sadly, no longer.

I don’t normally leave reviews but I was really impressed by the service from Will at RC in Leicester today. Needed a bike pump and Will went through the options without any hint of a ‘hard-sell’. Polite, friendly and helpful service - thank you